Xtrasaver NH500UP

User Manual for Xtrasaver NH500UP Replacement Remote Control

Model: NH500UP | Brand: Xtrasaver

1. Product Overview

The Xtrasaver NH500UP is a replacement remote control designed for a wide range of Philips 4K Smart TVs. This remote provides full functionality for your television, including power, volume, channel control, navigation, and direct access to popular streaming services like Netflix and Vudu.

It is engineered to be a direct replacement for your original Philips TV remote, offering seamless compatibility without complex programming for most compatible models.

Front view of the Xtrasaver NH500UP replacement remote control

Figure 1: Front view of the NH500UP remote control, showing all buttons and layout.

2. Setup and Battery Installation

Before using your new NH500UP remote control, you will need to install batteries. The remote requires two AAA batteries (not included).

  1. Locate the battery compartment on the back of the remote control.
  2. Slide the battery compartment cover downwards or outwards to open it.
  3. Insert two AAA batteries, ensuring the positive (+) and negative (-) terminals align correctly with the indicators inside the compartment.
  4. Slide the battery compartment cover back into place until it clicks securely.
  5. The remote is typically ready for use immediately after battery installation and does not require manual pairing for most compatible Philips TV models.
Back view of the NH500UP remote control showing the battery compartment

Figure 2: Back of the NH500UP remote, illustrating the battery compartment.

3. Operating Instructions

This section outlines the primary functions of the buttons on your NH500UP remote control.

Close-up view of the top section of the NH500UP remote control, highlighting the power, Netflix, Vudu, and YouTube buttons.

Figure 3: Close-up of the top section of the remote, showing dedicated app buttons.

  • Power Button (): Turns the TV on or off.
  • Netflix Button: Direct access to the Netflix application.
  • Vudu Button: Direct access to the Vudu application.
  • YouTube Button: Direct access to the YouTube application.
  • Navigation Pad (Up, Down, Left, Right, OK): Used to navigate menus and select options on the TV screen. The OK button confirms selections.
  • Back Button: Returns to the previous screen or menu.
  • Source Button: Changes the input source (HDMI 1, HDMI 2, TV, etc.).
  • Volume Up/Down (VOL +/-): Adjusts the TV's volume.
  • Channel Up/Down (CH +/-): Changes the TV channel.
  • Mute Button (🔇): Mutes or unmutes the TV audio.
  • Number Pad (0-9): Used for direct channel entry or inputting numbers.
  • PREV.CH Button: Switches to the previously viewed channel.
  • Media Control Buttons (Play, Pause, Fast Forward, Rewind, Stop): Controls media playback.
  • APP1, APP2, APP3, APP4 Buttons: Customizable application shortcut buttons, if supported by your TV model.

4. Maintenance

Proper maintenance will extend the life of your remote control.

  • Cleaning: Use a soft, dry cloth to clean the remote's surface. For stubborn dirt, slightly dampen the cloth with water or a mild, non-abrasive cleaner. Do not use harsh chemicals or immerse the remote in liquid.
  • Battery Replacement: Replace batteries when the remote's response becomes sluggish or it stops functioning. Always replace both batteries at the same time with new AAA batteries. Dispose of old batteries according to local regulations.
  • Storage: If the remote will not be used for an extended period, remove the batteries to prevent leakage and potential damage to the remote. Store in a cool, dry place.

5. Troubleshooting

If you encounter issues with your NH500UP remote control, refer to the following common problems and solutions:

ProblemPossible CauseSolution
Remote is not responding.Dead or incorrectly installed batteries. Obstruction between remote and TV. Remote out of range.
  • Check and replace batteries with new AAA batteries, ensuring correct polarity.
  • Ensure there are no objects blocking the line of sight between the remote and the TV's infrared sensor.
  • Move closer to the TV.
Specific buttons (e.g., Netflix) do not work.Application not installed or supported on TV. Button malfunction.
  • Verify that the specific application is installed and functional on your Philips Smart TV.
  • Ensure the TV model is fully compatible with all remote functions.
  • If the button feels stuck or unresponsive, gently clean around it.
Buttons are hard to press or make clicking noises.Manufacturing variation or debris under buttons.
  • This can sometimes be a characteristic of the remote's construction. If it significantly hinders usability, consider contacting customer support.
Remote does not control the TV.Incompatibility or TV's IR sensor issue.
  • Confirm your TV model is listed as compatible with the NH500UP remote.
  • Try restarting your TV by unplugging it from the power outlet for a few minutes, then plugging it back in.

6. Specifications

Key specifications for the Xtrasaver NH500UP Replacement Remote Control:

  • Model Number: NH500UP
  • Compatible Devices: Philips 4K Smart TVs, Television (specific models listed in product description)
  • Batteries Required: 2 x AAA (not included)
  • Color: Black
  • Max Number of Supported Devices: 1 (designed for a single TV)
  • Item Weight: 1.76 ounces
  • Package Dimensions: 7.95 x 2.32 x 0.83 inches
  • Special Feature: Ergonomic design
Image of the NH500UP remote control with its dimensions labeled: 7.28 inches length, 1.81 inches width, 0.74 inches thickness.

Figure 4: Dimensions of the NH500UP remote control.

7. Warranty and Support

For information regarding product warranty, please refer to the documentation provided with your purchase or contact the seller directly. Warranty terms may vary.

If you require technical assistance or have questions not covered in this manual, please contact Xtrasaver customer support through the retailer where the product was purchased. Provide your model number (NH500UP) and details of your issue for efficient service.

© 2025 Xtrasaver. All rights reserved.

This manual is for informational purposes only. Product specifications are subject to change without notice.

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