xmartO 2K HD Dome PTZ Wireless Security Camera

Introduction

The xmartO 2K HD Dome PTZ Wireless Security Camera (Model DPM2024) is a versatile surveillance solution designed for both indoor and outdoor use. It features Pan, Tilt, and Zoom (PTZ) capabilities, allowing for wide area coverage and detailed monitoring. Key functionalities include auto-tracking, two-way audio, and multiple storage options, providing comprehensive security for your property.

What's in the Box

• WiFi Dome PTZ Camera (x1)
• 4dBi WiFi Antenna (x1)
• Ceiling mounting piece (x1)
• 100-240V worldwide to 12V DC 1A Power Supply with 10ft cord (x1)
• User manual (x1)
• Mounting kit (x1)

Image: The xmartO DPM2024 camera with its power adapter. This image illustrates the main product and its essential power component.

Setup

The xmartO DPM2024 camera requires a continuous power supply via the included 12V DC 1A power adapter. Ensure the camera is mounted within good WiFi reception range or hardwired to your router for stable connectivity.

Initial Setup Steps:

1. Power On: Connect the camera to the power adapter and plug it into an electrical outlet.
2. Download App: Download the "xmartO WallPixel" app from your device's app store (iOS/Android).
3. Register/Login: Create a new account or log in to your existing account in the app.
4. Add Device: Follow the in-app instructions to add your new camera. This typically involves connecting to the camera's temporary WiFi hotspot and then configuring it to connect to your home WiFi network.
5. Placement: Mount the camera in your desired indoor or outdoor location. The camera is weatherproof (IP66 rated).

Image: This image highlights the power input and WiFi antenna connection points on the camera, emphasizing the need for a power source and good WiFi reception.

Image: A diagram showing the camera connected to power and wirelessly transmitting data to a computer, tablet, and phone via the internet, illustrating its easy installation and remote access capabilities.

Video: This video provides a comprehensive overview of the xmartO DPM2024 camera, including unboxing, physical features, and a step-by-step guide on setting up the camera using the xmartO WallPixel app. It demonstrates the initial connection process and app interface for device management.

Operating

Pan, Tilt, and Zoom (PTZ) Control:

Utilize the in-app joystick to navigate the camera 355° horizontally (left to right) and 90° vertically (up and down). Use a two-finger pinch gesture on the live view to activate the 8x digital zoom for closer inspection of details.

Auto-Tracking and Motion Detection:

When motion is detected, the camera automatically tracks the moving object and sends alerts to your app with snapshots and video clips. You can customize motion sensing areas and set up a 'cordon' to avoid false alerts from environmental factors like plants. The camera also supports auto-panoramic cruise and auto-preset patrol, allowing it to automatically scan 360° or patrol predefined points.

Image: A visual representation of the camera's auto-tracking feature, showing red boxes around a child and an adult, indicating that the camera is actively tracking their movement.

Image: An illustration demonstrating the customizable motion detection areas and the 'cordon' feature within the app interface, allowing users to define specific zones for monitoring and reduce false alarms.

Two-Way Audio:

Equipped with a high-gain microphone and enhanced speakers, the camera enables clear two-way communication. You can hear audio from the camera's location and speak through your phone while viewing the live video feed.

Night Vision and Floodlights:

The camera features both infrared (IR) LEDs for standard black-and-white night vision and professional LED floodlights for color night vision. When motion is detected at night, the floodlights can automatically activate to illuminate the area and capture full-color video. Floodlights can be toggled off if you prefer only IR night vision.

Storage Options:

Recordings can be saved to a micro SD card (up to 128GB), an xmartO NVR (Network Video Recorder), or cloud storage. A free 30-day cloud storage trial is typically included. You can replay and clip videos directly from the phone app regardless of the storage method.

Image: This image displays the cloud and Micro SD card storage options, indicating support for up to 128GB Micro SD cards and a free 30-day cloud storage trial.

Maintenance

• Lens Cleaning: Regularly clean the camera lens with a soft, lint-free cloth to ensure clear image quality. Avoid abrasive materials or harsh chemicals.
• Firmware Updates: Check the xmartO WallPixel app periodically for firmware updates. Keeping the firmware updated ensures optimal performance, security, and access to new features.
• Connection Check: Periodically verify the stability of your WiFi connection or Ethernet cable. Ensure the power adapter connection is secure.
• Physical Inspection: For outdoor installations, inspect the camera and mounting hardware for any signs of wear, damage, or loose connections due to weather exposure.

Troubleshooting

• No Power: Ensure the power adapter is securely connected to both the camera and a working power outlet. Check the power indicator light on the camera.
• No Network Connection: Verify your WiFi password is correct. Ensure the camera is within range of your WiFi router. If using an Ethernet cable, ensure it is properly connected to the router. Restarting the camera and router may resolve connectivity issues.
• Poor Image Quality: Check the lens for dirt or obstructions. Ensure the camera's resolution setting in the app is set to 2K HD for optimal clarity. Verify sufficient bandwidth for high-definition streaming.
• Motion Detection Issues: Adjust the motion detection sensitivity settings in the app. Customize detection zones to exclude areas with frequent false triggers (e.g., moving branches).
• Audio Problems: Ensure the microphone and speaker settings are enabled in the app. Check for any physical obstructions around the microphone or speaker on the camera.
• SD Card Not Recording: Ensure the micro SD card is properly inserted and formatted within the camera settings via the app. Check if the card is full or corrupted.

Specifications

Warranty and Support

xmartO offers the following for your product:

• 30-Day Money Back Guarantee and Free Return: For initial satisfaction.
• 1-Year Limited Warranty: Covers manufacturing defects and malfunctions under normal use.
• 24/7 Online Support 1-on-1: Dedicated support is available for any queries or issues you may encounter.

For detailed information, please refer to the official User Guide (PDF) or User Manual (PDF) provided by xmartO.