SONICARE HX9902/66

Philips Sonicare DiamondClean Smart 9350 Rechargeable Electric Toothbrush User Manual

Model: HX9902/66

Introduction

The Philips Sonicare DiamondClean Smart 9350 is an advanced rechargeable electric toothbrush designed for comprehensive oral care. It features high-performance brush heads and Smart Sensor technology to provide personalized feedback and coaching, aiming for improved oral health and a confident smile.

What's in the Box

Your Philips Sonicare DiamondClean Smart 9350 package includes the following components:

Philips Sonicare DiamondClean Smart 9350 toothbrush and accessories

Image: Contents of the Philips Sonicare DiamondClean Smart 9350 package, including the toothbrush handle, two brush heads, charging glass, USB charging travel case, and charger base.

Setup and First Use

  1. Charge the Toothbrush: Place the DiamondClean Smart handle into the charging glass or connect it to the USB charging travel case. Ensure the charger is plugged into a power source. A full charge can take up to 24 hours.
  2. Attach a Brush Head: Align the brush head with the handle and push it down firmly until it clicks into place.
  3. Apply Toothpaste: Wet the brush head and apply a pea-sized amount of toothpaste.
  4. Position the Toothbrush: Place the brush head against your teeth at a 45-degree angle towards the gum line.
  5. Power On: Press the power button to start brushing.
Philips Sonicare DiamondClean Smart toothbrush in charging glass

Image: The Philips Sonicare DiamondClean Smart toothbrush charging in its elegant glass charger.

Operating Instructions

Brushing Technique

Move the toothbrush slowly and gently in a circular motion, covering the outer, inner, and chewing surfaces of all teeth. Brush your tongue and the roof of your mouth to remove bacteria. The toothbrush features a 2-minute timer and QuadPacer to guide you through brushing each quadrant of your mouth for optimal cleaning.

Brushing Modes and Intensity Settings

The DiamondClean Smart 9350 offers four distinct brushing modes and three intensity settings to customize your brushing experience:

You can adjust the intensity (low, medium, high) to suit your comfort level. The brush heads automatically select optimal settings when attached.

Philips Sonicare DiamondClean Smart toothbrush showing modes and intensity settings

Image: Close-up of the Philips Sonicare DiamondClean Smart handle, highlighting the four brushing modes and three intensity settings.

Using the Philips Sonicare App

Connect your toothbrush to the Philips Sonicare app via Bluetooth for personalized coaching and real-time feedback. The app guides you to brush effectively, highlights missed areas, and tracks your brushing habits to help you perfect your routine.

Smartphone screen showing Philips Sonicare app with real-time brushing feedback

Image: A smartphone displaying the Philips Sonicare app, illustrating real-time feedback during brushing.

Person holding Philips Sonicare toothbrush and smartphone with app

Image: A user interacting with the Philips Sonicare app on a smartphone while holding the DiamondClean Smart toothbrush.

Maintenance

Cleaning Your Toothbrush

After each use, rinse the brush head and handle thoroughly under running water. Wipe the handle with a damp cloth. Do not immerse the handle in water. Clean the charging glass and travel case as needed with a damp cloth.

Brush Head Replacement

For optimal performance and hygiene, replace your Philips Sonicare brush head every 3 months, or sooner if the bristles become frayed or worn. The toothbrush may also indicate when a replacement is due.

Troubleshooting

ProblemPossible Cause / Solution
Toothbrush not charging or powering on.Ensure the charger is properly connected to a power source and the toothbrush is correctly seated in the charging glass or travel case. Allow sufficient time for initial charge.
App connection issues.Ensure Bluetooth is enabled on your device and the toothbrush. Try placing the toothbrush in the charging dock to reset the connection. Restart the app or your device if necessary.
Toothbrush making unusual noise or vibrating weakly.This could indicate an internal issue. Ensure the brush head is securely attached. If the problem persists, contact Philips customer support.
Brush head feels ineffective or bristles are splayed.It's time to replace your brush head. Replace every 3 months or sooner if bristles are worn.

Specifications

FeatureDetail
Model NumberHX9902/66
BrandSONICARE
Power SourceCorded Electric
ColorBlack
Product Dimensions25.2 x 17.4 x 4.37 cm; 829 g
Batteries2 AA batteries required (included)
Included ComponentsCharger, Travel Case
Toothbrush Head ShapeOval
ManufacturerPhilips Electronics

Warranty and Support

Philips Sonicare products are known for their quality and reliability. In the event of a defect or issue, your DiamondClean Smart 9350 toothbrush is covered by a manufacturer's warranty. For warranty claims, technical support, or replacement parts, please contact Philips customer service directly. Keep your proof of purchase for warranty validation.

You can find contact information for Philips support on their official website or through the documentation included with your product.

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