SAMOTECH Zigbee Hub SM310 User Manual

1. Introduction

The SAMOTECH Zigbee Hub SM310 is a smart gateway designed to be the core of your Internet of Things (IoT) network. It bridges your IP network with various Zigbee-connected devices, enabling seamless communication and control. This hub is fully compatible with the Tuya platform, allowing you to connect and manage a wide range of Zigbee devices for home automation, smart energy management, healthcare applications, and home security systems.

2. Product Features

• Wide Compatibility: The Zigbee gateway hub is compatible with Tuya WiFi devices and Zigbee 3.0 smart products, offering flexibility to customize your smart home system based on individual needs and security requirements.
• Full Control: The hub supports various smart application functionalities including adding devices, device reset, third-party control, and group control. Control your remote security kit system and connected devices anytime, anywhere using your smartphone.
• Stable and Reliable Connection: Provides a stable and reliable WiFi signal that covers a wide range of areas, ensuring consistent operation for all connected devices.
• Compact Design: Features a compact design with no wiring required for setup. It offers an extremely quick and simple WiFi setup process, requiring no professional technical skills. A wired version is also available, which includes a network cable for connection to a WiFi router.

3. Package Contents

Please verify that all items are present in your package:

• 1 x SAMOTECH Zigbee Hub SM310
• 1 x Power Adapter (Type G - British standard square plug)
• 1 x User Manual (this document)

4. Setup Instructions

Follow these steps to set up your SAMOTECH Zigbee Hub SM310:

1. Power On: Plug the provided power adapter into the hub's power input port and then into a standard wall outlet. The hub will power on, and an indicator light will illuminate.
2. Download App: Download the Tuya Smart or Smart Life app from your smartphone's app store (available for iOS and Android).
3. Add Device: Open the app, register or log in, and then tap the '+' icon to add a new device. Select 'Gateway' or 'Control Hub' and follow the on-screen instructions to connect the SM310 hub to your 2.4GHz Wi-Fi network. Ensure your smartphone is connected to the same 2.4GHz Wi-Fi network during setup.
4. Pair Zigbee Devices: Once the hub is successfully connected, you can begin pairing your Zigbee 3.0 compatible sensors and devices through the Tuya Smart app. Refer to the specific device's manual for its pairing mode instructions.

5. Operating Instructions

After successful setup, you can manage your smart home devices using the Tuya Smart app:

• Device Management: In the app, you can view all connected Zigbee devices. Tap on a device to access its specific controls and settings.
• Automation and Scenes: Create custom automation rules and scenes to control multiple devices simultaneously or based on specific conditions (e.g., turn on lights when a motion sensor is triggered).
• Group Control: Group similar devices together (e.g., all lights in a room) for unified control.
• Remote Access: Control your devices from anywhere with an internet connection using your smartphone.
• Device Reset: To reset a connected Zigbee device, follow the specific reset procedure for that device, usually involving pressing a button for a certain duration. To reset the hub itself, consult the app or manufacturer's support.

6. Maintenance

To ensure optimal performance and longevity of your SAMOTECH Zigbee Hub SM310:

• Cleaning: Wipe the device with a soft, dry cloth. Do not use liquid cleaners or abrasive materials.
• Environment: Keep the hub in a dry environment, away from direct sunlight, extreme temperatures, and high humidity.
• Firmware Updates: Regularly check the Tuya Smart app for any available firmware updates for the hub to ensure you have the latest features and security enhancements.
• Network Stability: Ensure your home Wi-Fi network is stable and provides good coverage to the hub for reliable operation.

7. Troubleshooting

If you encounter issues with your SAMOTECH Zigbee Hub SM310, refer to the following common troubleshooting steps:

• Hub Not Connecting to Wi-Fi:
  • Ensure your Wi-Fi network is 2.4GHz. The hub does not support 5GHz Wi-Fi.
  • Verify that your Wi-Fi password is correct.
  • Move the hub closer to your Wi-Fi router to improve signal strength.
  • Restart your Wi-Fi router and the hub.
• Zigbee Devices Not Pairing:
  • Ensure the Zigbee device is in pairing mode (refer to the device's manual).
  • Make sure the device is within range of the Zigbee hub.
  • Check if the hub has reached its maximum device capacity.
  • Try resetting the Zigbee device and attempting to pair again.
• Intermittent Connection/Unresponsive Devices:
  • Check the stability of your home Wi-Fi network.
  • Ensure the hub and Zigbee devices are not obstructed by large metal objects or other sources of interference.
  • Restart the hub.

8. Specifications

9. Warranty and Support

For warranty information, please refer to the documentation included with your product or visit the official SAMOTECH website. For technical support, product inquiries, or further assistance, please contact SAMOTECH customer service through their official channels.