1. Product Overview
The AudioCodes 445HD IP phone is an advanced high-end business phone designed for Voice over IP (VoIP) communication. It features a 4.3-inch color screen for clear display of information and an integrated, dedicated LCD sidecar for displaying contacts and their presence status. This phone is part of AudioCodes' Managed IP Phones solution, providing comprehensive lifecycle management for desktop communication devices.
Figure 1: AudioCodes 445HD IP VoIP Phone. This image shows the black phone with its handset, stand, color display, numeric keypad, and the integrated LCD sidecar on the right.
2. Package Contents
Verify that all the following items are included in your product package:
- AudioCodes 445HD IP Phone Unit
- Handset with Coiled Cord
- Desk Stand
- Ethernet Cable
- Quick Start Guide / User Manual (this document)
3. Physical Description and Components
The AudioCodes 445HD phone features a user-friendly layout with essential components for efficient communication:
- Handset: Ergonomically designed for comfortable calls. Connects via a coiled cord.
- 4.3" Color Screen: Displays call information, menus, date, and time. (As seen in Figure 1, displaying "TUESDAY 17 OCT 12:12").
- Numeric Keypad: Standard 0-9 keys for dialing, along with *, #, and function keys.
- Navigation Cluster: Central "OK" button with directional arrows for menu navigation.
- Function Buttons: Dedicated buttons for "Meet now", "Missed", "Forward", "Status", "Menu", "Contacts", "Redial", "Transfer", "Hold", and volume control.
- Integrated LCD Sidecar: A dedicated screen on the right side of the phone for displaying contacts, presence information, and programmable line keys (BLFs).
- Speakerphone Button: For hands-free communication.
- Headset Jack: For connecting an external headset.
Figure 2: Detailed view of the 445HD's color screen, showing the date and time, and the main keypad with navigation and function buttons.
4. Setup
4.1. Assembling the Phone
- Attach the Stand: Align the desk stand with the slots on the back of the phone unit and snap it into place.
- Connect the Handset: Plug one end of the coiled handset cord into the handset and the other end into the handset port on the phone base.
4.2. Connecting to Network and Power
- Ethernet Connection: Connect one end of the Ethernet cable to the LAN port on the back of the phone and the other end to your network switch or router. If your network supports Power over Ethernet (PoE), the phone will power on automatically.
- Power Adapter (Optional): If PoE is not available, connect the optional AC power adapter (not included in all packages) to the power port on the back of the phone and then to a power outlet.
- Boot Up: The phone will begin its boot-up sequence. This may take a few moments. Once complete, the screen will display the main idle screen.
5. Operating Instructions
5.1. Basic Call Functions
- Making a Call:
- Pick up the handset, press the speakerphone button, or press a line key.
- Dial the desired phone number using the numeric keypad.
- Press the Dial soft key or wait for the call to connect automatically.
- Answering a Call:
- When the phone rings, pick up the handset, press the speakerphone button, or press the flashing line key.
- Ending a Call:
- Hang up the handset or press the End Call soft key.
5.2. Using the Integrated LCD Sidecar
The sidecar displays programmable keys, typically configured for speed dials, Busy Lamp Fields (BLFs) to monitor contact presence, or call parking. Use the physical buttons adjacent to the sidecar display to activate the corresponding functions.
5.3. Advanced Features
- Hold: During an active call, press the HOLD button to place the call on hold. Press it again to resume.
- Transfer: During an active call, press the TRANSFER button. Dial the number to transfer to, then press the Transfer soft key.
- Redial: Press the REDIAL button to call the last dialed number.
- Contacts: Press the CONTACTS button to access your phone's directory.
- Menu: Press the MENU button to access phone settings and advanced options.
6. Maintenance
To ensure the longevity and optimal performance of your AudioCodes 445HD IP phone, follow these maintenance guidelines:
- Cleaning: Use a soft, dry, lint-free cloth to clean the phone's surfaces. For stubborn marks, slightly dampen the cloth with water. Avoid using harsh chemicals, abrasive cleaners, or aerosol sprays directly on the phone.
- Environment: Keep the phone away from excessive heat sources, direct sunlight, and areas with high humidity or dust.
- Cables: Ensure all cables are securely connected and not pinched or strained.
7. Troubleshooting
This section addresses common issues you might encounter with your AudioCodes 445HD IP phone.
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone does not power on. | No power (PoE or AC adapter). | Check Ethernet cable connection for PoE. If using AC adapter, ensure it's properly connected to phone and power outlet. |
| No dial tone. | Network connectivity issue; phone not registered with VoIP service. | Verify Ethernet cable connection. Check network status on phone screen. Contact your IT administrator or VoIP service provider. |
| Cannot hear caller / Caller cannot hear me. | Volume too low; faulty handset/headset; network audio issue. | Adjust volume using the volume buttons. Test with speakerphone. Check handset/headset connection. Contact IT support if issue persists. |
| Sidecar display is blank or unresponsive. | Software glitch; connection issue. | Restart the phone by unplugging and re-plugging the power/Ethernet cable. If issue persists, contact technical support. |
8. Specifications
| Feature | Detail |
|---|---|
| Model | 445HD UC445HDEG |
| Brand | AudioCodes |
| Display | 4.3" Color Screen |
| Sidecar | Integrated LCD Sidecar |
| Telephone Type | Corded IP Phone (VoIP) |
| Power Source | Corded Electric (PoE capable) |
| Item Weight | 3 pounds |
| Package Dimensions | 6 x 4 x 3 inches |
| Color | Silver, Black |
| Compatible Devices | Computer systems, VoIP services, IP-based communication devices |
| Conference Call Capability | Basic |
| Multiline Operation | Single-Line Operation (Note: Sidecar provides additional programmable keys) |
| Caller Identification | No |
9. Warranty and Support
AudioCodes products are typically covered by a manufacturer's warranty. For specific warranty terms and conditions, please refer to the documentation provided with your purchase or visit the official AudioCodes website.
For technical support, firmware updates, or advanced configuration assistance, it is recommended to contact your VoIP service provider or the authorized AudioCodes reseller from whom you purchased the device. Direct support from AudioCodes may require a service contract.
For general inquiries, you may visit the AudioCodes website.
