1. Product Overview
This manual provides essential information for the safe and efficient operation of your AmazonBasics 564 L Frost Free Side-by-Side Refrigerator with Water Dispenser, Model AB2019RF002. This appliance features a generous 564-liter capacity, suitable for large families, and incorporates Auto Defrost technology to prevent ice buildup. The side-by-side configuration offers convenient access to both the freezer and refrigerator compartments, complemented by a built-in water dispenser.

Image 1: Front view of the AmazonBasics 564 L Side-by-Side Refrigerator with Water Dispenser.
Key Features:
- Auto Defrost Technology: Automatically prevents excess ice buildup.
- 564 L Gross Capacity: Ideal for families with 5 or more members.
- Multi Airflow System: Ensures uniform cooling throughout the compartments.
- Digital Inverter Compressor: Provides silent operation and high durability.
- Water Dispenser: Convenient access to chilled water.
- Quick Freeze & Quick Cool: Features to help preserve food longer.
- Precise Temperature Control: Allows setting and maintaining desired temperatures.
Video 1: An overview of the AmazonBasics 564 L Side-by-Side Refrigerator, highlighting its key features and benefits.
2. Setup Instructions
2.1 Unpacking and Placement
Carefully unpack the refrigerator and remove all packaging materials. Ensure the appliance is placed on a firm, level surface to prevent vibrations and ensure proper door alignment. Allow adequate space around the refrigerator for proper ventilation (at least 10 cm on sides and back, 30 cm on top) to ensure efficient cooling and prevent overheating.

Image 2: Refrigerator dimensions for proper placement and installation.
2.2 Electrical Connection
This product requires a 15 Amp power supply. If only a 5 Amp socket is available, use a suitable conversion adapter. After delivery and placement, it is recommended to wait at least 5 hours before switching on the refrigerator. This allows the refrigerant to settle, preventing potential damage to the compressor.
2.3 Initial Cleaning
Before first use, clean the interior and exterior of the refrigerator with a soft cloth dampened with a mild detergent solution. Wipe dry thoroughly. Ensure all shelves and drawers are properly installed.
3. Operating Instructions
3.1 Temperature Control
The refrigerator is equipped with an in-built LED Display Panel for instant control and access to temperature settings. The freezer operates between -14°C and -24°C, while the main refrigerator unit operates between 2°C and 8°C. Adjust the temperature using the controls on the LED panel to suit your storage needs.

Image 3: LED Display Panel for temperature and feature control.
3.2 Quick Freeze and Quick Cool Features
Utilize the Quick Freeze feature to rapidly turn water into ice or freeze fresh food items quickly. The Quick Cool feature helps food last longer by rapidly chilling the refrigerator compartment. These functions can be activated via the control panel.
3.3 Multi Airflow System
The integrated Multi Airflow System ensures smooth and uniform airflow into all storage compartments. This consistent cooling helps maintain optimal temperatures and freshness for your food items.
3.4 Water Dispenser
To use the water dispenser, ensure the internal water tank is filled with potable water. Place a glass or container under the dispenser nozzle and press the lever. Regularly clean the water tank and dispenser area.

Image 4: Visual representation of key features including the water dispenser.
4. Maintenance
4.1 Cleaning
Regular cleaning is crucial for hygiene and efficiency. Unplug the refrigerator before cleaning. Clean the interior with a solution of mild soap and water. For the exterior, use a soft cloth and a non-abrasive cleaner. Pay attention to door seals to ensure they are clean and free from debris, maintaining an airtight seal.

Image 5: Interior layout of the refrigerator, illustrating storage compartments for cleaning.
4.2 Power Saving Tips
- Do not open the doors frequently or leave them open for extended periods.
- Ensure the refrigerator is not placed near heat sources or in direct sunlight.
- Allow hot food to cool down before placing it inside.
- Keep the condenser coils at the back clean for optimal performance.
5. Troubleshooting
Common Issues and Solutions:
- Refrigerator not cooling: Check if the power cord is securely plugged in. Ensure the temperature settings are correct. Verify that the doors are closing properly.
- Unusual noises: Minor noises are normal during operation. Ensure the refrigerator is level and not touching walls or other appliances.
- Water leakage: Check the water dispenser tank for proper seating. Ensure the drain pan is not overflowing or blocked.
- Excessive frost in freezer: Although equipped with Auto Defrost, ensure the freezer door is not left open frequently and door seals are intact.
If problems persist after attempting these solutions, please refer to the warranty and support section for contact information.
6. Specifications
| Feature | Detail |
|---|---|
| Brand | amazon basics |
| Model Number | AB2019RF002 |
| Capacity | 564 litres |
| Configuration | Side-by-Side |
| Colour | Black |
| Defrost System Type | Automatic |
| Shelf Type | Toughened Glass |
| Cooling Method | Compressor (Digital Inverter) |
| Adjustable Temperature Control | Yes |
| Installation Type | Freestanding |
| BEE Star Rating | Energy Star |
| Dimensions (approx.) | Height: 178 cm, Depth: 64 cm, Width: 91 cm |
7. Warranty and Support
7.1 Warranty Details
Your AmazonBasics refrigerator comes with a 1-year warranty on the product and a 5-year warranty on the compressor. This warranty covers malfunctions arising from manufacturing defects.

Image 6: Warranty information for the product and compressor.
7.2 Claiming Warranty
To claim your warranty, follow these steps:
- Go to the 'Your orders' section on Amazon.in.
- Select the AmazonBasics refrigerator product.
- Click on 'Get product support'.
- Schedule an appointment for service.
This process is designed to be hassle-free and paperless, providing complete visibility to every step of your warranty claim.
7.3 Gas Refill Policy
One gas refill/top-up will be provided free of cost during the first year of warranty. Subsequent refills will be chargeable.
7.4 Contact Information
For any support or queries, you may contact:
- Importer: Dawntech Electronics Private Limited, Salarpuria Windsor, 3, Ulsoor Rd, Halasuru, Yellappa Chetty Layout, Sivanchetti Gardens, Bengaluru, Karnataka 560042
- Customer Care Contact: Toll Free no. 18004190416
- Email: amazonbrands@blubirch.com
- Manufacturer: Hisense Ronshen (Yangzhou) Refrigerator Co., Ltd., No. 8 Haixin Road, Nancun, Pingdu