One of my remotes is opening both gates at the same time; is there a special reset for the Gatexpert AT1350 to reprogram them separately?

If one remote is operating both gates, it means that specific remote's code has been learned by the control boards of both gate openers. To resolve this, you need to clear the memory of the gate opener you wish to change and then reprogram the remotes correctly.While the specific button sequence for a full memory wipe can vary slightly by control board version, the standard procedure for GATEXPERT sliding gate openers is as follows:To Clear All Remotes: Locate the LEARN button (sometimes labeled AN1 or S1) on the control board inside the motor housing. Press and hold this button for approximately 8 to 10 seconds until the indicator LED flashes rapidly or turns off. This will erase all programmed remotes from that specific unit's memory.To Reprogram: Once the memory is cleared, press the LEARN button briefly (the LED should light up), then press the desired button on the remote you want to pair with only that gate.Important Tips:Ensure you only perform the "Clear" function on the gate opener you want to isolate.If you have a dual-gate setup and want one remote to control both (using different buttons), you must program Button A to Gate 1 and Button B to Gate 2. Avoid using the same button for both units.If the issue persists, check if the "Single Button Mode" or "Three Button Mode" settings on the control board dip switches have been altered, as this affects how the receiver interprets remote signals.If you are unsure of the button locations, please refer to the wiring diagram on the inside of the motor cover or contact GATEXPERT customer support via their Amazon store for a model-specific video guide.

GATEXPERT AT1350-BLACK

GATEXPERT AT1350 Automatic Sliding Gate Opener User Manual

Model: AT1350-BLACK

1. Introduction

This user manual provides comprehensive instructions for the installation, operation, and maintenance of your GATEXPERT AT1350 Automatic Sliding Gate Opener. Please read this manual thoroughly before beginning installation or operation to ensure safe and efficient use of the product.

GATEXPERT AT1350 Automatic Sliding Gate Opener with components

Figure 1.1: GATEXPERT AT1350 Automatic Sliding Gate Opener and included accessories.

The GATEXPERT AT1350 is designed for automatic operation of sliding gates, suitable for residential, farm, and ranch applications. It supports gates up to 1350 lbs in weight and 40 ft in length. The system includes remote controls and an infrared photocell sensor for enhanced security and convenience.

2. Safety Information

Important Safety Instructions: It is crucial to follow all safety guidelines to prevent injury or damage. Keep this manual for future reference.

Ensure all electrical connections are made by a qualified electrician and comply with local codes.
Do not allow children to play with or operate the gate opener or its remote controls.
Keep the area around the gate clear of obstructions, especially during operation.
The motor is equipped with an overheating protection feature. If the motor operates continuously for approximately 15 minutes and reaches 120℃ (248℉), it will automatically stop to prevent damage.
The infrared sensor is a critical safety component. If the infrared beam is interrupted during the gate's closing process, the gate will immediately reverse direction to protect users and property. Ensure the sensor is always clear and functional.
Always use the manual release key to disengage the motor for manual gate operation during power outages or maintenance.

3. Package Contents

Carefully unpack all components and verify that all items listed below are present and undamaged. If any parts are missing or damaged, please contact GATEXPERT customer service immediately.

Diagram showing all included components of the GATEXPERT AT1350 kit

Figure 3.1: Detailed view of all components included in the package.

1 x GATEXPERT AT1350 Sliding Gate Motor
1 x Infrared Sensor (pair)
2 x Remote Controls
2 x Manual Release Keys
20 ft of Chain (additional chain may be purchased separately for longer gates)
Mounting Accessories (bolts, brackets, etc.)
1 x User Manual (this document)

4. Technical Specifications

Below are the technical specifications for the GATEXPERT AT1350 Automatic Sliding Gate Opener:

Feature	Specification
Model Number	AT1350-BLACK
Power Source	AC
Voltage	110 Volts
Wattage	280.00 W
Max Gate Weight	1350 lbs
Max Gate Length	40 ft
Sound Level	56 dB
Temperature Range	-4℉ to +158℉ (-20℃ to +70℃)
Product Dimensions (L x W x H)	11.81 x 8.74 x 19.68 inches
Item Weight	39.8 pounds
Material	Acrylonitrile Butadiene Styrene (ABS)
Recommended Uses	Residential, farm and ranch

Dimensions of the GATEXPERT AT1350 Automatic Sliding Gate Opener

Figure 4.1: Product dimensions for installation planning.

5. Setup and Installation

Installation should be performed according to the detailed instructions provided in the included user manual (physical copy) and by following all local electrical and safety codes. Professional installation is recommended if you are not familiar with electrical wiring or gate opener systems.

5.1 Site Preparation

Ensure the gate slides smoothly and freely before installing the opener.
A strong, level concrete base is essential for mounting the gate opener securely. The base must be robust enough to withstand the forces exerted by the gate operation.
Plan the routing for power cables and sensor wires to ensure they are protected and do not interfere with gate movement.

5.2 Mounting the Opener

Mount the opener securely to the prepared concrete base using appropriate anchors.
Attach the chain to the gate, ensuring proper tension and alignment with the opener's sprocket.

5.3 Sensor and Limit Switch Installation

Install the infrared photocell sensor pair across the gate opening. Ensure they are aligned and free from obstructions. This sensor is crucial for safety.
Install the magnetic limit switches at the desired open and closed positions of the gate. These magnets signal the opener to stop the gate's movement. You may need to fabricate custom brackets to ensure optimal positioning and reliable tripping of the switches, especially if your gate has slight wobble.

Internal components of the GATEXPERT AT1350 gate opener

Figure 5.1: Internal view of the gate opener, showing motor and control board.

6. Operating Instructions

6.1 Remote Control Operation

The included remote controls are pre-programmed at the factory. The system can learn up to 25 remote controls. To operate the gate, press the designated button on the remote control. Pressing once will initiate movement (open or close), and pressing again during movement will stop the gate.

Person using a remote control to operate the sliding gate opener

Figure 6.1: Operating the gate with the remote control.

6.2 Automatic Close Function

The gate opener features an adjustable automatic close function. You can set the delay for automatic closing to 12 seconds, 24 seconds, 36 seconds, or disable the function entirely. Refer to the detailed programming instructions in the physical manual for setting this feature.

6.3 Manual Release

In case of a power outage or system malfunction, the gate can be operated manually. Insert the manual release key into the lock on the motor unit and turn it to disengage the motor. This allows you to push the gate open or closed by hand. Remember to re-engage the motor once power is restored or the issue is resolved.

7. Maintenance

Regular maintenance ensures the longevity and reliable operation of your GATEXPERT AT1350 gate opener.

Monthly: Inspect the gate for smooth operation. Lubricate gate wheels and hinges if necessary. Check the chain for proper tension and lubrication.
Quarterly: Clean the infrared sensor lenses to ensure clear signal transmission. Check all electrical connections for tightness and signs of wear.
Annually: Inspect the mounting hardware for corrosion or looseness. Verify the functionality of the safety features, including the infrared sensor and the motor's overheating protection.
Keep the area around the motor unit clear of debris, leaves, and pests.

8. Troubleshooting

This section addresses common issues you might encounter with your gate opener. For problems not listed here, please contact customer service.

Problem	Possible Cause	Solution
Gate does not move.	No power; motor disengaged; remote battery dead; safety sensor obstructed.	Check power supply; ensure motor is engaged; replace remote battery; clear sensor path.
Gate stops or reverses unexpectedly.	Safety sensor triggered; obstruction in gate path; motor overheating.	Check and clear sensor path; remove obstructions; allow motor to cool down if overheated.
Remote control range is poor.	Weak remote battery; interference; antenna obstruction.	Replace remote battery; check for sources of interference; ensure antenna is clear.
Gate does not close fully or opens too far.	Limit switches misaligned or loose.	Adjust the position of the magnetic limit switches. Ensure they are securely mounted and reliably trigger the opener.
Gate operates slowly or struggles.	Gate friction; low voltage; motor issue.	Ensure gate moves freely by hand; check power supply; contact support if motor seems faulty.
Performance issues in cold weather.	Extreme cold affecting components or lubrication.	Ensure gate track and moving parts are free of ice/snow. Consider cold-weather lubricants if applicable.

9. Warranty and Customer Support

GATEXPERT stands behind the quality of its products. This product is covered by Amazon's return policy, which typically allows for a refund or replacement within 30 days of purchase. For specific warranty details, please refer to your purchase documentation or contact GATEXPERT directly.

For installation videos, technical assistance, or any questions regarding your AT1350 Automatic Sliding Gate Opener, please do not hesitate to contact GATEXPERT customer service. We are committed to providing prompt and helpful online support.

You can visit the official GATEXPERT store on Amazon for more products and support resources: GATEXPERT Amazon Store

10. Application Scenarios

The GATEXPERT AT1350 Automatic Sliding Gate Opener is versatile and suitable for various applications, providing enhanced security and convenience.

Illustrations of the gate opener used in villa, home, farm, and factory settings

Figure 10.1: Examples of typical installation environments for the AT1350.

Residential Properties: Ideal for securing private driveways and enhancing home access.
Farms and Ranches: Provides convenient access control for agricultural properties and livestock areas.
Commercial and Industrial Sites: Suitable for light commercial applications, factory entrances, and small business premises.

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