Ubiquiti UAP-IW-HD UniFi in-Wall 802.11ac Wave2 Wi-Fi Access Point

1. Introduction

This manual provides detailed instructions for the installation, configuration, and operation of the Ubiquiti UAP-IW-HD UniFi in-Wall 802.11ac Wave2 Wi-Fi Access Point. The UAP-IW-HD is designed to deliver high-performance Wi-Fi coverage within indoor environments, integrating discreetly into standard in-wall electrical junction boxes. It supports the latest 802.11ac Wave2 Wi-Fi standard, offering fast wireless speeds and improved efficiency.

2. Safety Information

Please read, follow, and keep these instructions. Heed all warnings. Only use attachments/accessories specified by the manufacturer.

• Ventilation: Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
• Power Source: Only use power supplies specified by the manufacturer. This device is designed to be powered by Power over Ethernet (PoE).
• Installation: Installation should be performed by qualified personnel. Ensure proper grounding.
• Environment: Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. Do not expose to dripping or splashing.

3. Package Contents

Verify that the following items are included in your package:

• Ubiquiti UAP-IW-HD UniFi in-Wall 802.11ac Wave2 Wi-Fi Access Point
• Mounting Plate
• Screws and Wall Anchors
• Quick Start Guide (not included in this digital manual)

4. Product Overview

The UAP-IW-HD is designed for discreet in-wall installation, providing robust Wi-Fi and wired connectivity.

Figure 1: Front View. This image displays the front of the UAP-IW-HD, featuring its clean white design, a subtle blue LED indicator at the top, and the UniFi logo.

Figure 2: Angled View. An angled perspective of the device, highlighting its slim profile and the location of the reset button on the side.

Figure 3: Bottom Ports. This image shows the bottom edge of the UAP-IW-HD, revealing four Gigabit Ethernet ports. One port supports PoE Passthrough (PoE OUT/LAN1), while the others are standard LAN ports.

Figure 4: Rear View. The back of the device, illustrating the mounting points and the primary 'PoE IN + DATA' Ethernet port used for power and uplink connection.

LED Indicator Status

• Blue: Device is powered on and operating correctly.
• Flashing Blue: Device is booting up or being located in the UniFi Controller.
• Off: Device is powered off or LED is disabled in UniFi Controller.

5. Setup and Installation

The UAP-IW-HD is designed for in-wall installation, replacing a standard wall plate.

5.1. Prerequisites

• A standard single-gang or double-gang electrical junction box in the wall.
• An Ethernet cable run to the junction box, connected to a PoE+ (802.3at) compliant switch or PoE injector.
• A computer with the UniFi Network Controller software installed (available from ui.com/download/unifi).

5.2. Hardware Installation

1. Prepare the Junction Box: Ensure power to the junction box is off. Remove the existing wall plate.
2. Connect Ethernet: Connect the Ethernet cable from your PoE+ source to the 'PoE IN + DATA' port on the back of the UAP-IW-HD (refer to Figure 4).
3. Mount the Device: Align the UAP-IW-HD with the junction box. Secure it using the provided screws. Ensure the device is flush with the wall.
4. Power On: Restore power to the junction box. The LED indicator on the UAP-IW-HD should illuminate blue (possibly flashing initially).

5.3. Software Configuration (UniFi Network Controller)

1. Launch Controller: Open the UniFi Network Controller software on your computer.
2. Discover Device: The UAP-IW-HD should appear in the 'Devices' section as 'Pending Adoption'.
3. Adopt Device: Click 'Adopt' next to the UAP-IW-HD. The controller will provision the device. This may take a few minutes.
4. Configure Wi-Fi: Once adopted, navigate to 'Settings' > 'Wi-Fi' to create or modify your wireless networks (SSIDs).
5. Configure LAN Ports: The LAN ports on the bottom of the UAP-IW-HD can be configured for network access. The 'PoE OUT/LAN1' port can provide PoE passthrough to power another device (e.g., a VoIP phone).

6. Operating the Access Point

Once configured, the UAP-IW-HD operates as a high-performance Wi-Fi access point and a wired network switch.

• Dual-Band Operation: The device simultaneously broadcasts Wi-Fi networks on both 2.4 GHz and 5 GHz frequencies, allowing client devices to connect to the optimal band for performance.
• Wired Connectivity: The four Gigabit Ethernet ports provide wired network access for devices such as computers, smart TVs, or other network-enabled equipment.
• PoE Passthrough: The 'PoE OUT/LAN1' port can deliver Power over Ethernet to compatible devices, simplifying cabling for certain installations.
• Management: All operational aspects, including Wi-Fi settings, client monitoring, and firmware updates, are managed through the UniFi Network Controller.

7. Maintenance

Regular maintenance ensures optimal performance and longevity of your UAP-IW-HD.

• Firmware Updates: Regularly check for and apply firmware updates via the UniFi Network Controller to ensure security and access to new features.
• Cleaning: Gently wipe the exterior of the device with a soft, dry cloth. Do not use liquid cleaners or aerosol sprays.
• Environmental Check: Ensure the area around the device remains free from obstructions to maintain proper ventilation.

8. Troubleshooting

If you encounter issues with your UAP-IW-HD, refer to the following common solutions:

• Device Not Powering On:
  • Verify the Ethernet cable is securely connected to the 'PoE IN + DATA' port.
  • Ensure the PoE source (switch or injector) is providing 802.3at compliant power.
  • Check the power supply to the PoE source.
• Device Not Adopted in Controller:
  • Ensure the UAP-IW-HD and the UniFi Controller are on the same network segment or that routing is correctly configured.
  • Try restarting the UniFi Network Controller software.
  • Perform a factory reset on the UAP-IW-HD by pressing and holding the reset button (refer to Figure 2) for approximately 10 seconds.
• Poor Wi-Fi Performance:
  • Check for potential interference from other wireless devices or networks.
  • Ensure the device's firmware is up to date.
  • Adjust Wi-Fi channel and power settings in the UniFi Controller.

9. Specifications

10. Warranty and Support

Ubiquiti products are covered by a limited warranty. For detailed warranty information, please refer to the official Ubiquiti website. For technical support, documentation, and community forums, visit community.ui.com or help.ui.com.