Creative SB1780

Creative Sound Blaster AE-9 User Manual

Model: SB1780

1. Introduction

This manual provides comprehensive instructions for the installation, operation, and maintenance of your Creative Sound Blaster AE-9 internal sound card. The Sound Blaster AE-9 is designed to deliver high-fidelity audio performance for personal computers, enhancing your gaming, music, and movie experiences.

Please read this manual thoroughly before using the product to ensure proper setup and optimal performance.

2. Package Contents

3. Setup and Installation

3.1 System Requirements

3.2 Hardware Installation

  1. Prepare your computer: Power off your computer and disconnect all cables. Open the computer case.
  2. Locate a PCIe slot: Identify an available PCIe x1, x4, x8, or x16 slot on your motherboard.
  3. Install the Sound Card: Carefully insert the Sound Blaster AE-9 card into the chosen PCIe slot until it is firmly seated. Secure it with the case screw.
  4. Rear view of the Creative Sound Blaster AE-9 sound card showing various audio ports.

    Figure 3.2.1: Creative Sound Blaster AE-9 sound card with its rear panel connectors. This image highlights the various input and output ports available on the sound card itself, including RCA, optical, and the ACM Link port.

  5. Connect Power: Connect a 6-pin PCIe power cable from your power supply unit (PSU) to the corresponding port on the Sound Blaster AE-9 card. This connection is crucial for the card's operation, especially for features like phantom power.
  6. Creative Sound Blaster AE-9 sound card showing the 6-pin PCIe power connector.

    Figure 3.2.2: The 6-pin PCIe power connector on the Creative Sound Blaster AE-9 sound card. This connection provides the necessary power for the card's advanced features and high-fidelity audio processing.

  7. Connect Audio Control Module (ACM): Connect the ACM to the sound card using the dedicated ACM Link cable. The ACM provides convenient access to headphone/microphone jacks and volume control.
  8. Creative Sound Blaster AE-9 sound card and Audio Control Module.

    Figure 3.2.3: The Creative Sound Blaster AE-9 sound card paired with its Audio Control Module (ACM). This image illustrates how the two main components of the system connect and function together.

    Front panel of the Audio Control Module (ACM) for Sound Blaster AE-9, showing headphone and microphone inputs.

    Figure 3.2.4: Front view of the Audio Control Module (ACM). This module features a large volume knob, 3.5mm and 6.3mm headphone outputs, a 3.5mm microphone input, and an XLR microphone input with +48V phantom power.

    Rear panel of the Audio Control Module (ACM) for Sound Blaster AE-9, showing auxiliary input.

    Figure 3.2.5: Rear view of the Audio Control Module (ACM). This side of the ACM includes RCA auxiliary input jacks for connecting external audio sources.

  9. Close Case and Reconnect: Close your computer case and reconnect all peripherals and power cables.

3.3 Software Installation

  1. Power On: Turn on your computer. Windows should detect new hardware.
  2. Install Drivers and Software:
    • Insert the provided installation CD and follow the on-screen instructions.
    • Alternatively, visit the official Creative website (us.creative.com/support/downloads/) to download the latest drivers and the Creative Command Center software for the Sound Blaster AE-9.
  3. Restart: Restart your computer after the installation is complete to ensure all changes take effect.

4. Operating the Sound Blaster AE-9

4.1 Audio Control Module (ACM) Functions

4.2 Creative Command Center Software

The Creative Command Center software is your primary interface for customizing the Sound Blaster AE-9's settings and features. It allows you to:

Note: Ensure the software is always up-to-date for the best performance and access to the latest features.

5. Maintenance

Regular maintenance helps ensure the longevity and optimal performance of your Sound Blaster AE-9.

6. Troubleshooting

If you encounter issues with your Sound Blaster AE-9, refer to the following common troubleshooting steps:

ProblemPossible Cause / Solution
No audio output.
  • Check all cable connections (sound card to ACM, speakers/headphones to ACM).
  • Ensure the 6-pin PCIe power cable is securely connected to the sound card.
  • Verify that the Sound Blaster AE-9 is selected as the default playback device in Windows Sound settings.
  • Check volume levels in Windows and on the ACM.
  • Reinstall or update audio drivers.
Microphone not working or low volume.
  • Ensure the microphone is correctly plugged into the ACM.
  • If using an XLR condenser mic, verify +48V phantom power is enabled on the ACM.
  • Check microphone input levels in Windows Sound settings and Creative Command Center.
  • Ensure the Sound Blaster AE-9 is selected as the default recording device.
Distorted or poor audio quality.
  • Check for loose cable connections.
  • Disable any active audio enhancements (e.g., SBX Pro Studio effects) in Creative Command Center to isolate the issue.
  • Ensure correct sample rate and bit depth settings in Windows and Creative Command Center (e.g., 48000Hz 24bit for gaming).
  • Verify headphone impedance setting (IEM/High Gain switch) on the ACM matches your headphones.
DTS Connect mode stops working.
  • This can be an intermittent issue. Try restarting the Creative Command Center software or your computer.
  • Ensure all drivers and software are updated to the latest version.
Loud pop when switching between speaker/headphone.
  • Avoid having headphones on when switching output modes.
  • Lower the volume before switching outputs.
  • Check for firmware updates that may address this behavior.

If problems persist, consult the Creative support website or contact their customer service.

7. Specifications

FeatureDetail
Model NumberSB1780
Product Dimensions8.27 x 4.41 x 7.56 inches
Item Weight2.73 pounds
ManufacturerCreative Labs
Hardware InterfacePCIe
Audio Output ModeSurround
PlatformWindows
Compatible DevicesPersonal Computer, Laptop, Gaming Console, Speaker, Headphone, Microphone
Date First AvailableDecember 20, 2018

8. Warranty and Support

Creative products are covered by a limited warranty. For detailed warranty information, terms, and conditions, please refer to the warranty card included with your product or visit the official Creative support website.

For technical support, driver downloads, FAQs, and further assistance, please visit the Creative support portal:

Creative Support Website

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