1. Introduction
This manual provides instructions for setting up, operating, and maintaining your ARRIS SURFboard mAX Pro W133 Tri-Band Mesh Wi-Fi 6 System. This system is designed to provide extensive Wi-Fi coverage and high-speed internet connectivity throughout your home.
Image 1.1: Front view of the ARRIS SURFboard mAX Pro W133 Mesh Wi-Fi 6 System unit.
The SURFboard mAX Pro W133 system utilizes Tri-Band Wi-Fi 6 technology to deliver speeds up to 11 Gbps and cover areas up to 6,000 sq ft. It features a dedicated 4.8 Gbps backhaul for optimal performance and four 1 Gbps Ethernet ports per node for wired connections. The system is compatible with Alexa for voice control and can be managed via the SURFboard Central app.
2. What's in the Box
Verify that all items are present in your product packaging:
- ARRIS SURFboard mAX Pro W133 Mesh Wi-Fi 6 System Units (typically two units for a mesh system)
- AC Power Adapters (one for each unit)
- Ethernet Cable
- Quick Start Guide (not included in this manual)
Image 2.1: The product packaging for the ARRIS SURFboard mAX Pro W133 Mesh Wi-Fi 6 System, showing two units.
3. Setup Instructions
Follow these steps to set up your ARRIS SURFboard mAX Pro W133 Mesh Wi-Fi 6 System.
3.1 Initial Placement
Place the primary SURFboard mAX unit near your existing internet modem. Ensure it is in an open area, away from obstructions and other electronic devices that may cause interference. Place the satellite unit(s) in central locations within your home to maximize coverage.
Image 3.1: Illustration of mesh Wi-Fi unit placement for optimal home coverage.
3.2 Hardware Connection
- Connect the Primary Unit: Connect one end of the provided Ethernet cable to the WAN/LAN port on the back of one SURFboard mAX unit and the other end to your internet modem's Ethernet port.
- Power On: Connect the AC power adapter to the primary SURFboard mAX unit and plug it into a power outlet. Wait for the unit to power on and the indicator light to stabilize.
- Connect Satellite Units: Place additional SURFboard mAX units (satellites) in desired locations. Connect each satellite unit to its respective AC power adapter and plug it into a power outlet.
Image 3.2: Bottom view of a SURFboard mAX unit, highlighting the power input and Ethernet ports.
3.3 App-Guided Setup
The SURFboard Central app facilitates the setup process:
- Download the App: Download the ARRIS SURFboard Central app from your mobile device's app store.
- Launch and Follow Instructions: Open the app and follow the on-screen instructions to set up your primary unit and connect your satellite units. The app will guide you through network naming, password creation, and satellite pairing.
- Network Optimization: The app will assist in optimizing your mesh network for the best performance.
Image 3.3: The SURFboard Central app interface displaying network status and connected devices.
4. Operation
Once set up, your SURFboard mAX Pro W133 system provides seamless Wi-Fi coverage. Manage your network using the SURFboard Central app.
4.1 Network Management via SURFboard Central App
The app offers various features for controlling and monitoring your network:
- Real-time Monitoring: View connected devices, network speed, and signal strength.
- Parental Controls: Set time limits, pause internet access for specific devices, and manage content filtering.
- Guest Network: Create a separate Wi-Fi network for guests, keeping your main network secure.
- Quality of Service (QoS): Prioritize network traffic for specific applications or devices (e.g., streaming, gaming).
- Smart Home Integration (IFTTT): Connect with third-party smart home devices and services.
Image 4.1: Icons representing key app features like Parental Controls and Smart Home Integration.
4.2 Wi-Fi 6 Benefits
The system leverages Wi-Fi 6 (802.11ax) technology for improved efficiency, faster speeds, and better performance in device-dense environments compared to previous Wi-Fi standards.
Image 4.2: Graphic indicating Tri-Band Gigabit Wi-Fi 6 capabilities.
5. Specifications
| Feature | Detail |
|---|---|
| Model Name | W133 Pro Mesh WiFi 6 System |
| Wireless Type | 802.11ax (Wi-Fi 6) |
| Frequency Band Class | Tri-Band (2.4GHz/5GHz/5GHz High) |
| Max Wi-Fi Speed | Up to 11 Gbps (AX11000) |
| Coverage | Up to 6,000 sq ft |
| Backhaul | 4.8 Gbps Dedicated Wireless Backhaul |
| Ethernet Ports | 4 x 1 Gbps Ports per Node |
| Compatible Devices | Laptop, Personal Computer, Smartphone, Tablet |
| Recommended Use | Home |
| Operating System | Linux |
| Item Dimensions (LxWxH) | 4 x 4 x 8 inches |
| Item Weight | 7.83 pounds |
| Manufacturer | CommScope |
6. Troubleshooting
This section addresses common issues you might encounter with your SURFboard mAX Pro W133 system.
6.1 No Internet Connection
- Check Modem: Ensure your internet modem is powered on and has an active internet connection.
- Cable Connections: Verify that the Ethernet cable between the primary SURFboard mAX unit and your modem is securely connected.
- Restart Devices: Power cycle your modem, then your primary SURFboard mAX unit, and finally any satellite units. Wait a few minutes for each device to fully restart.
6.2 Weak Wi-Fi Signal or Dead Zones
- Unit Placement: Adjust the placement of your satellite units. Try to position them centrally between the primary unit and areas with weak signals. Avoid placing them near large metal objects, concrete walls, or other electronics.
- Interference: Move the units away from devices that emit radio frequency interference, such as microwaves, cordless phones, or Bluetooth devices.
- App Optimization: Use the SURFboard Central app to check signal strength and optimize network performance.
6.3 Devices Not Connecting to Wi-Fi 6
The SURFboard mAX system automatically manages band steering for optimal performance. If a device is not connecting to Wi-Fi 6 (802.11ax), ensure the device itself supports Wi-Fi 6. The system prioritizes connection stability and speed, which may sometimes result in a device connecting to a different band or protocol if it determines that provides a better experience at that moment.
7. Maintenance
Regular maintenance helps ensure optimal performance and longevity of your SURFboard mAX Pro W133 system.
7.1 Firmware Updates
The SURFboard Central app will notify you of available firmware updates. It is recommended to install these updates to ensure your system has the latest features, security patches, and performance improvements. Updates are typically performed automatically or with a few taps in the app.
7.2 Cleaning
Keep the units clean and free of dust. Use a soft, dry cloth to wipe the exterior. Do not use liquid cleaners or abrasive materials. Ensure ventilation openings are not blocked.
7.3 Restarting the System
Periodically restarting your entire mesh system (modem first, then primary unit, then satellites) can help resolve minor network issues and improve performance.
8. Warranty and Support
8.1 Limited Warranty
The ARRIS SURFboard mAX Pro W133 Tri-Band Mesh Wi-Fi 6 System comes with a 2-Year Limited Warranty provided by ARRIS. Please retain your proof of purchase for warranty claims.
8.2 Customer Support
For technical assistance or support, please contact ARRIS Customer Support:
- Live Chat: Available via the ARRIS website.
- Phone Support: Available 8am - 1am EST. Refer to the ARRIS website for specific contact numbers.
