Xfinity xFi WiFi Range Extending Pod (Model A1A) User Manual

1. Product Overview

The Xfinity xFi WiFi Range Extending Pod is designed to expand your home's wireless network coverage, helping to eliminate dead spots and provide more consistent WiFi throughout your living space. This device works in conjunction with your Xfinity xFi Gateway to create a seamless mesh WiFi network, optimizing and adapting to your home's specific WiFi needs.

Users can monitor and control their home network activity directly through the xFi app, ensuring a connected and efficient environment.

2. Important Compatibility Information

This Xfinity xFi Pod is a FIRST GENERATION device and is ONLY compatible with Xfinity rented routers/modems (xFi Gateways). It WILL NOT WORK with consumer-owned routers or modems.

If you are not currently renting your modem/router from Xfinity, this device is not compatible with your network setup. Additionally, it is not compatible with Xfinity Business accounts.

3. Setup Instructions

Follow these steps to set up your Xfinity xFi Pod:

1. Download the xFi App: Ensure you have the latest version of the Xfinity xFi app installed on your smartphone or tablet. This app is essential for the setup process.
2. Plug in the Pod: Select an outlet in an area where you experience weak WiFi signals, but still within range of your xFi Gateway. Plug the xFi Pod directly into the electrical outlet. Avoid using power strips or extension cords.
3. Follow In-App Instructions: Open the xFi app and follow the on-screen prompts to activate and configure your new xFi Pod. The app will guide you through connecting the Pod to your existing xFi network.
4. Optimal Placement: For best performance, place Pods in areas that need improved coverage, ideally halfway between your xFi Gateway and the devices you want to connect. Avoid placing Pods near large metal objects, microwaves, or other electronics that may cause interference.

4. Operation

Once successfully set up, your xFi Pod will seamlessly integrate with your xFi Gateway to form a mesh WiFi network. This means your devices will automatically connect to the strongest available WiFi signal, whether it's from your Gateway or an xFi Pod, as you move around your home.

You can use the Xfinity xFi app to:

• View connected devices.
• Pause WiFi access for specific devices or profiles.
• Troubleshoot network issues.
• Monitor network activity and security.

5. Maintenance

The Xfinity xFi Pod requires minimal maintenance. To ensure optimal performance:

• Keep the Pod's vents clear of obstructions to prevent overheating.
• Wipe the exterior with a soft, dry cloth as needed. Do not use liquid cleaners.
• Avoid placing the Pod in direct sunlight or in areas with extreme temperatures or humidity.

6. Troubleshooting

Common Issues and Solutions:

• Pod Not Connecting:
  • Ensure the Pod is plugged into a working electrical outlet.
  • Verify that your xFi Gateway is powered on and functioning correctly.
  • Restart your xFi Gateway and the Pod by unplugging them for 30 seconds and then plugging them back in.
  • Use the Xfinity xFi app's troubleshooting tools for guided assistance.
• Poor Signal or Slow Speeds:
  • Reposition the Pod to a more central location or closer to the area experiencing poor coverage.
  • Ensure there are no major obstructions (e.g., thick walls, large appliances) between the Pod, your Gateway, and your devices.
  • Check for potential interference from other electronic devices.

If you continue to experience issues after attempting these troubleshooting steps, please contact Xfinity customer support for further assistance.

7. Specifications

8. Warranty Information

For detailed warranty information regarding your Xfinity xFi Pod, please refer to the documentation provided at the time of purchase or visit the official Xfinity website. Warranty terms and conditions are subject to Xfinity's policies.

9. Customer Support

If you require further assistance with your Xfinity xFi Pod, including setup, troubleshooting, or general inquiries, please contact Xfinity customer support. You can typically find contact information on your monthly bill, the Xfinity website, or through the xFi app.