Sangoma s505 VoIP Phone User Manual

1. Introduction

The Sangoma s505 Enterprise IP Phone is a robust and feature-rich Voice over IP (VoIP) telephone designed for business environments. It offers high-definition audio, a full-color display, and advanced call management features to enhance communication efficiency.

1.1 Key Features

• 4 SIP Accounts
• Full duplex speaker phone
• 3.5 inch full color display
• 28 programmable soft keys
• Dual Gigabit Ethernet ports

1.2 Package Contents

Before proceeding with the setup, please verify that all items are present in your package:

• Sangoma s505 IP Phone unit
• Handset and Handset Cord
• Ethernet Cable
• Phone Stand
• (Optional) AC Power Adapter (sold separately)

Figure 1: Sangoma s505 VoIP Phone. This image displays the front of the phone, highlighting its 3.5-inch color display, numerical keypad, navigation buttons, and programmable soft keys. The handset is visible on the left side.

2. Initial Setup

2.1 Assembling the Phone

1. Attach the phone stand to the back of the phone unit.
2. Connect the coiled handset cord to the handset jack on the phone unit.
3. Connect the other end of the coiled handset cord to the handset.

2.2 Connecting to Network and Power

The Sangoma s505 supports Power over Ethernet (PoE) or an optional AC power adapter.

• PoE Connection: Connect one end of the Ethernet cable to the LAN port on the phone and the other end to a PoE-enabled network switch or router. The phone will power on automatically.
• AC Power Adapter (Sold Separately): If PoE is not available, connect the AC power adapter to the power jack on the phone and plug it into a power outlet. Then, connect one end of the Ethernet cable to the LAN port on the phone and the other end to your network switch or router.

Once connected, the phone will begin its boot-up sequence. This may take a few minutes.

3. Operating the Phone

3.1 Display Overview

The 3.5-inch full-color display provides essential information and navigation options. As seen in Figure 1, the display shows:

• Date and Time: Located at the top of the screen (e.g., "12-08-2015 13:04 PM").
• Line Status: Displays the status of your SIP accounts (e.g., "5009").
• Soft Key Labels: Context-sensitive labels above the programmable soft keys (e.g., "Call Fo..", "Confer..", "Contacts", "History", "Directory", "DND", "Menu").
• Navigation Indicators: Page numbers (e.g., "1 2 3") for additional soft key functions.

3.2 Basic Call Functions

• Making a Call:
  1. Pick up the handset or press the Speakerphone button (speaker icon).
  2. Dial the desired number using the keypad.
  3. Press the "Dial" soft key or wait for the call to connect.
• Answering a Call:
  • When the phone rings, pick up the handset or press the Speakerphone button (speaker icon).
  • Alternatively, press the "Answer" soft key.
• Ending a Call: Hang up the handset or press the Speakerphone button (speaker icon).
• Mute: Press the Mute button (microphone with slash icon) during a call to mute your microphone. Press again to unmute.
• Volume Adjustment: Use the Volume buttons (+ / -) to adjust the handset, headset, or speakerphone volume during a call, or the ringer volume when idle.

3.3 Navigation and Soft Keys

The s505 features a central navigation cluster and programmable soft keys:

• Navigation Keys: Use the Up, Down, Left, and Right arrows around the central "OK" button to navigate through menus and lists on the display.
• Programmable Soft Keys: The 28 programmable soft keys (buttons next to the display) change their function based on the phone's current state. Their current function is indicated by the labels on the display directly above them. Common functions include "History", "Directory", "DND" (Do Not Disturb), and "Menu".
• Menu Button: Press the "Menu" soft key to access the phone's main settings and configuration options.
• Directory Button: Press the "Directory" soft key to access your phone's contact list.

4. Maintenance and Care

To ensure the longevity and optimal performance of your Sangoma s505 IP Phone, follow these simple maintenance guidelines:

• Cleaning: Use a soft, dry, lint-free cloth to clean the phone's surface and display. For stubborn marks, slightly dampen the cloth with water. Avoid using harsh chemicals, abrasive cleaners, or solvents, as these can damage the phone's finish and screen.
• Environment: Keep the phone away from excessive heat sources, direct sunlight, and moisture. Ensure it is placed on a stable, flat surface to prevent accidental falls.
• Cables: Periodically check all connected cables (handset, Ethernet, power) for any signs of wear or damage. Replace damaged cables immediately.

5. Troubleshooting

This section addresses common issues you might encounter with your Sangoma s505 IP Phone.

6. Specifications

7. Warranty and Support

7.1 Product Warranty

Sangoma products are covered by a limited warranty. For specific warranty terms and conditions, please refer to the warranty card included with your product or visit the official Sangoma website. Keep your proof of purchase for warranty claims.

7.2 Technical Support

If you encounter issues that cannot be resolved using the troubleshooting guide, or require further assistance, please contact Sangoma Technical Support. You can typically find support contact information (phone, email, or support portal) on the official Sangoma website:

• Online Support: Visit www.sangoma.com/support (or similar official support page).
• Documentation: Additional resources, FAQs, and firmware updates may be available on the Sangoma website.

When contacting support, please have your product model number (PHON-S505) and serial number ready.