1. Introduction
The SAM4S ER-915 is a commercial-grade electronic cash register designed for various retail environments. It features receipt and journal printers, along with an adjustable two-line alphanumeric backlit liquid crystal operator display. This manual provides essential information to help you set up, operate, and maintain your ER-915 unit effectively.
Image: Front view of the SAM4S ER-915 Electronic Cash Register, showing the main unit with keyboard, display, and integrated cash drawer.
2. Setup and Installation
Before operating the SAM4S ER-915, ensure proper installation and connection.
2.1 Unpacking and Contents
Carefully unpack the cash register and verify all components are present:
- SAM4S ER-915 Cash Register Unit
- Starter Paper Roll
- Key Set
- User Manual (this document)
- Power Switch Cover
- Cable Router Clip
- Paper Take-Up Spool
2.2 Placement
Place the unit on a stable, flat surface. Consider the dimensions for adequate space:
- Unit Dimensions: 16.5"D x 16.5"W x 11.81"H
- Unit Weight: Approximately 25 pounds
2.3 Power Connection
Connect the power cable to the unit and a standard 120V AC outlet. The unit requires 120 AC ± 10%, 50/60 Hz power supply.
2.4 Peripheral Connections
The ER-915 supports various peripheral connections:
- Serial Ports: Standard COM1 & COM2 (D-Sub-9M). Optional COM3 & COM4 (RJ45).
- Cash Drawer Port: One additional RJ11 (24V) port for cash drawer control.
- SD Port: Standard SD card slot for data management.
- Card Reader: Optional integrated dual track MCR.
Image: Rear view of the SAM4S ER-915, showing various connectivity ports including COM ports, LAN, and cash drawer connection.
3. Operation
The SAM4S ER-915 is designed for efficient transaction processing and reporting.
3.1 Key Features
- Up to 22,000 PLUs (Price Look-Ups)
- Up to 99 Clerks/Cashiers
- Up to 99 Group Totals
- Support for up to 500 Hard or Soft Guest Checks
- Two price levels per PLU
- Up to 100 Mix & Match Discounts
- Up to 50,000 lines of Electronic Journal
- Programmable Keyboard Functions: 8 Charge Keys, 10 One-Touch Macro Keys, 4 Automatic Currency Conversion Keys
- Food Stamp Sorting and Tendering for Stores that accept Food Stamps
- Automatic Tax Calculation for up to 4 rates or tables
- Cancel Sale Function, Key Lock Controlled Transaction Void
- Check Cashing, Post Tendering, Hash PLU Status, Training Mode, Not-Found PLU
- Condensed Journal
3.2 Display Units
The ER-915 features two display units for operator and customer visibility.
- Operator Display: A 2-line x 16 character alphanumeric backlit LCD for clear transaction monitoring.
- Customer Display: A 9-digit LED display for customer viewing of prices and totals.
Image: Close-up of the operator display showing transaction details.
Image: Close-up of the rear customer display showing a numerical total.
3.3 Printing System
The unit includes a dual-station direct thermal, drop-and-print system for receipts and journals.
- Printer Type: Direct Thermal, Drop-and-Print
- Printer Stations: Dual Station, Receipt and Journal Printers
- Printer Speed: 22 Lines per Second
- Paper Roll: 2-1/4" (58mm) width
3.4 Cash Drawer
The integrated cash drawer features a 5 bill, 5 coin configuration with an adjustable coin divider, two media slots, and a standard security lock and key.
Image: Open view of the SAM4S ER-915 cash drawer, showing bill and coin compartments.
3.5 SD Card Utilities
The standard SD port allows for program save/load, report capture, firmware updates, and graphics uploading.
Image: Close-up of the SAM4S ER-915 showing the SD card slot for data management.
3.6 Management Reports
The ER-915 provides comprehensive reporting capabilities:
- Individual Clerk/Cashier Report
- Hourly Sales Analysis
- Reporting for up to 99 Clerks/Cashiers
- PLU, Group and Stock Reports
- Period-To-Date Financial, Hourly, Cashier, Group and PLU Reports
- Sales by Day Report for 31 Days
- Open Check Report
4. Maintenance
Regular maintenance ensures the longevity and optimal performance of your cash register.
4.1 Cleaning
Wipe the exterior of the unit with a soft, damp cloth. Avoid abrasive cleaners or solvents. Keep the printer area free of dust and paper debris.
4.2 Paper Roll Replacement
The ER-915 uses 2-1/4" (58mm) thermal paper rolls. Refer to the printer mechanism for specific loading instructions. Ensure the paper is loaded correctly for both receipt and journal printers.
4.3 Memory Protection
The unit's memory is protected for 90 days with a full charge for 24 hours. Ensure the unit remains powered or charged to retain data.
5. Troubleshooting
This section addresses common issues you might encounter with your SAM4S ER-915.
5.1 Power Issues
- Unit does not power on: Verify the power cable is securely connected to both the unit and a working electrical outlet. Check the power switch position.
5.2 Printing Problems
- No printout or blank receipts: Check if the paper roll is installed correctly and has sufficient paper. Ensure the thermal paper is loaded with the correct side facing the print head. Clean the print head if necessary.
- Jammed paper: Open the printer cover and carefully remove any jammed paper. Ensure no debris is obstructing the paper path.
5.3 Display Issues
- Display is blank or unreadable: Check power connection. Adjust display brightness if available. If the issue persists, contact support.
5.4 Cash Drawer Not Opening
- Drawer does not open: Ensure the cash drawer cable is securely connected to the register. Check for any obstructions preventing the drawer from opening. Verify the key lock is in the unlocked position.
For issues not covered here, or if problems persist, please refer to the support section.
6. Specifications
Detailed technical specifications for the SAM4S ER-915 Electronic Cash Register.
| Feature | Specification |
|---|---|
| Brand | SAM4s |
| Model Number | ER-915 |
| Product Dimensions (D x W x H) | 16.5" x 16.5" x 11.81" |
| Item Weight | 25 Pounds |
| Color | Black |
| Material | Alloy Steel |
| Lock Type | Electronic |
| Mounting Type | Freestanding |
| Special Feature | Portable |
| Alarm | Visual |
| Water Resistance Level | Not Water Resistant |
| UPC | 672550687941 |
| Manufacturer | Sam4s |
| Printer Type | Direct Thermal, Drop-and-Print |
| Printer Stations | Dual Station; Receipt/Requisition Printer |
| Printer Speed | 22 Lines per Second |
| Paper Roll | 2-1/4" (58mm) |
| Operator Display | 2-Line x 16 Character Alpha-Numeric Backlit LCD |
| Customer Display | 9-Digit LED |
| Keyboard Capacity | Up to 41 Keys / 7-14 Department Keys |
| Serial Ports (Standard) | COM1 & COM2 (D-Sub-9M) |
| Serial Ports (Optional) | COM3 & COM4 (RJ45) |
| Cash Drawer Ports | One Additional RJ11 (24V) Port (Supports Open/Close) |
| SD Port | Standard |
| Card Reader | Optional Integrated Dual Track MCR |
| Standard Cash Drawer | 5 Bill, 5 Coin with Drawer Lock and Two Media Slots |
| Power Requirements | 120 AC ± 10%, 50/60 Hz |
| Power Consumption | Approx. 25 Watts |
| Operating Temperature | 32° – 104°F (0° – 40°C) |
| Humidity Range | 30% to 80% RH (Non-Condensing) |
| Memory Protection | Full Charge for 24 Hours will Protect Memory for 90 Days |
| Date First Available | November 29, 2018 |
Image: A visual representation of the SAM4S ER-915 specifications and features.
7. Warranty Information
Specific warranty details for the SAM4S ER-915 are not provided in this manual. Please refer to the documentation included with your purchase or contact SAM4S customer support for warranty terms and conditions.
8. Customer Support
For further assistance, technical support, or service inquiries regarding your SAM4S ER-915 Electronic Cash Register, please contact your authorized SAM4S dealer or visit the official SAM4S website for contact information.
When contacting support, please have your model number (ER-915) and any relevant purchase information ready.
