Introduction
The Alienware Wireless Gaming Headset AW988 is engineered to provide an immersive audio experience for gamers. Featuring 7.1 virtual surround sound, a noise-cancelling boom microphone, and customizable RGB AlienFX lighting, this headset is designed for extended gaming sessions across various platforms including PC, PS4, Xbox One, Nintendo Switch, and mobile devices via a 3.5mm connector.
Image: The Alienware Wireless Gaming Headset AW988, showcasing its sleek black design with illuminated Alienware logo and accent lines.
Setup
Package Contents
- Alienware Wireless Gaming Headset AW988
- Micro-USB to USB cable (detachable) for charging and wired connection
- Mini-phone 3.5 mm to mini-phone 3.5 mm cable (detachable) for analog audio connection
Initial Connection
The AW988 headset offers both wireless and wired connectivity options.
Wireless Connection (2.4GHz)
- Locate the USB wireless dongle included with your headset.
- Plug the USB dongle into an available USB port on your PC, PS4, Xbox One (requires adapter for some models), or Nintendo Switch (in docked mode).
- Power on the headset. The headset should automatically pair with the dongle. Indicators on the headset will confirm a successful connection.
Wired Connection (3.5mm)
- Connect one end of the detachable 3.5mm audio cable to the headset's 3.5mm jack.
- Connect the other end of the 3.5mm audio cable to the audio output jack on your device (PC, PS4 controller, Xbox One controller, Nintendo Switch, mobile phone).
- Ensure the headset is powered off when using the wired connection to conserve battery life.
Charging the Headset
To charge the headset, connect the micro-USB end of the charging cable to the headset's charging port and the USB-A end to a powered USB port on your computer or a USB wall adapter. The LED indicators on the headset will show charging status.
Operating the Headset
Controls and Features
Image: Side view of the headset highlighting the volume wheel and other control buttons.
- Volume Control: Adjust the master volume using the dedicated wheel on the earcup.
- Power Button: Press and hold to power on/off the headset.
- Microphone Mute: The boom microphone features an auto-muting function when flipped up.
- Audio Presets: Cycle through gaming, movie, and music presets for optimized sound.
Audio Experience
The AW988 delivers a rich audio experience with its advanced features:
- 7.1 Virtual Surround Sound: Provides precise positional audio, enhancing situational awareness in games.
- 40mm Neodymium Drivers: Deliver clear highs, detailed mids, and deep, resonant bass for an expansive soundscape.
- Frequency Range: 20 Hz - 20,000 Hz, ensuring a full spectrum of sound.
Microphone Functionality
Image: The headset with its flexible boom microphone extended for communication.
The enhanced, uni-directional, noise-cancelling boom mic ensures crystal-clear communication with natural voice transmission. Simply flip the mic down to activate and up to mute.
AlienFX RGB Lighting
Image: The headset displaying its customizable blue RGB lighting on the earcups.
Customize your headset's appearance with 16.8 million RGB lighting options across two zones using AlienFX software. Program effects, colors, brightness, tempo, and custom animations to match your gaming setup or in-game actions.
Comfort and Design
Image: A close-up view of the comfortable, moisture-wicking fabric earcups.
Crafted with ultra-premium materials, the headset is both strong and lightweight. It features comfortable ear cushions with moisture-wicking fabric and a well-made headband, designed for maximum comfort during prolonged use.
Maintenance
Cleaning
- Use a soft, dry cloth to wipe down the headset's exterior.
- For earcups, gently wipe with a slightly damp cloth and allow to air dry completely before use. Avoid harsh chemicals or abrasive cleaners.
Storage
Image: The headset in its folded position, ideal for compact storage or travel.
Store the headset in a cool, dry place away from direct sunlight and extreme temperatures. The foldable design allows for compact storage when not in use.
Battery Care
- Avoid fully discharging the battery frequently.
- Charge the headset regularly, even if not in frequent use, to maintain battery health.
Troubleshooting
No Sound from Headset
- Ensure the headset is powered on and charged.
- Check the volume level on the headset and your connected device.
- For wireless connection, verify the USB dongle is properly inserted and the headset is paired. Try re-pairing if necessary.
- For wired connection, ensure the 3.5mm cable is securely connected to both the headset and the device.
- Verify that the headset is selected as the default audio output device in your computer's sound settings.
Microphone Not Working
- Ensure the boom microphone is flipped down to activate it.
- Check if the microphone is muted via any in-line controls or software settings.
- Verify that the headset microphone is selected as the default input device in your computer's sound settings or game communication settings.
- Test the microphone on another device if possible to rule out a device-specific issue.
Connectivity Issues (Wireless)
- Ensure the headset is within the 40-foot wireless range of the USB dongle.
- Minimize interference from other wireless devices (e.g., Wi-Fi routers, cordless phones).
- Try plugging the USB dongle into a different USB port.
- Restart both the headset and the connected device.
Specifications
| Feature | Detail |
|---|---|
| Model Name | AW988 |
| Connectivity Technology | Wireless (2.4GHz), Wired (3.5mm) |
| Audio Driver Type | Dynamic Driver |
| Audio Driver Size | 40 Millimeters |
| Frequency Range | 20 Hz - 20,000 Hz |
| Impedance | 16 Ohm |
| Noise Control | Active Noise Cancellation |
| Microphone | Boom Noise-Cancelling Mic |
| Wireless Range | Up to 40 feet (2.4GHz) |
| Item Weight | 0.38 Kilograms (13.4 ounces) |
| Product Dimensions | 3.68 x 7.59 x 7.19 inches |
| Compatible Devices | PS4, Xbox One, Nintendo Switch, various Inspiron and XPS laptops, Alienware desktops |
| Batteries | 2 AA batteries required (for wireless operation) |
Warranty and Support
For detailed warranty information, please refer to the documentation included with your product or visit the official Alienware support website. Alienware offers various support resources to assist with product inquiries and technical issues.
Additional Resources
- Official User Guide (PDF): For comprehensive instructions and diagrams, download the official user guide from here.
- Protection Plans: Consider purchasing an extended protection plan for additional coverage. Options include 2-Year, 3-Year, and Complete Protect plans.
- Online Support: Visit the Alienware Store on Amazon for product information and support links.
