Wacom Cintiq Pro 24 Creative Pen and Touch Display User Manual

1. Introduction

The Wacom Cintiq Pro 24 Pen and Touch is an advanced creative pen display designed for professional artists and designers. It features a 4K resolution screen with exceptional color performance, offering 99% Adobe RGB and 97% sRGB color accuracy, and supporting 1.07 billion colors (10-bit color). The display is engineered with optical bonding to minimize parallax, providing a natural pen-on-screen drawing experience. It is powered by the Wacom Pro Pen 2, which offers 8192 levels of pressure sensitivity and tilt recognition.

This manual provides essential information for setting up, operating, and maintaining your Cintiq Pro 24 display.

Image: The Wacom Cintiq Pro 24 display with a digital artwork example.

2. What's in the Box

Verify that all components are present in the packaging:

• Wacom Cintiq Pro 24 Pen&Touch display
• Wacom Pro Pen 2 with 4-color pen ring set
• ExpressKey™ Remote (with USB-A RF dongle and 30cm micro-USB to USB charger cable)
• Pen stand with 10 replacement nibs (6 standard, 4 felt) and nib removal tool
• Pen holder
• 180W AC adaptor
• 1.8m power cable
• 1.8m USB-C to USB-C cable
• 3m DisplayPort to DisplayPort cable
• 3m HDMI2.0 to HDMI2.0 cable
• 3m standard USB-A to USB-A cable
• DisplayPort to Mini DisplayPort adapter
• Quick Start Guide
• Warranty card (WCL, WCN only)
• Regulation sheet
• Cleaning cloth

Image: Contents included in the Wacom Cintiq Pro 24 box and system compatibility.

3. Setup

3.1 System Requirements

• PC: Windows 7 or later
• Mac: OS X 10.12 or later
• Internet access is required for driver download and software registration.

3.2 Connecting Your Cintiq Pro 24

1. Power Connection: Connect the 180W AC adaptor to the display and plug it into a power outlet.
2. Video Connection: Choose one of the following options to connect the display to your computer:
   • USB-C: If your computer supports USB-C with DisplayPort Alternate Mode, use the provided USB-C to USB-C cable. This single cable handles both video and data.
   • DisplayPort: Connect the DisplayPort to DisplayPort cable from your computer's DisplayPort output to the Cintiq Pro. If your computer has Mini DisplayPort, use the included DisplayPort to Mini DisplayPort adapter.
   • HDMI: Connect the HDMI2.0 to HDMI2.0 cable from your computer's HDMI output to the Cintiq Pro.
3. USB Data Connection (if not using USB-C for video): If you are using DisplayPort or HDMI for video, connect the standard USB-A to USB-A cable from your computer's USB port to the Cintiq Pro to enable pen and touch functionality.
4. Driver Installation: Download and install the latest Wacom drivers from the official Wacom website. Follow the on-screen instructions to complete the installation. Restart your computer if prompted.
5. ExpressKey Remote: The ExpressKey Remote comes with a USB-A RF dongle. Insert this dongle into an available USB port on your computer or the Cintiq Pro. The remote will automatically pair.

Image: The side of the Cintiq Pro 24 showing connection ports and the ExpressKey Remote.

4. Operating Instructions

4.1 Wacom Pro Pen 2

The Wacom Pro Pen 2 is a battery-free pen that offers precise control and natural feel. It features 8192 levels of pressure sensitivity and tilt recognition, allowing for a wide range of artistic expression. The pen has customizable side switches for shortcuts and an eraser on the back end.

• Pressure Sensitivity: Apply varying pressure to the pen tip to control line thickness, opacity, or other brush characteristics in your creative software.
• Tilt Recognition: The pen detects the angle at which it is held, enabling realistic brush strokes and shading effects.
• Customizable Buttons: Use the Wacom Desktop Center software to assign functions to the pen's side switches and eraser.

Image: Detailed view of the Wacom Pro Pen 2.

4.2 Multi-Touch Gestures

The Cintiq Pro 24 supports multi-touch gestures, allowing you to pan, zoom, and rotate your canvas directly on the screen, similar to a smartphone or tablet. These gestures can enhance workflow efficiency in compatible applications.

• Pinch to Zoom: Use two fingers to pinch in or out to zoom the canvas.
• Two-Finger Pan: Drag two fingers across the screen to pan the canvas.
• Two-Finger Rotate: Pivot two fingers to rotate the canvas.
• Enabling/Disabling Touch: Touch functionality can be toggled on or off via the Wacom Desktop Center or a dedicated button on the display/ExpressKey Remote to prevent unintended input, especially during pen use.

Image: A hand demonstrating multi-touch gestures on the Cintiq Pro 24.

4.3 ExpressKey Remote

The included ExpressKey Remote provides 17 programmable buttons and a Touch Ring for quick access to shortcuts and modifiers. It can be placed anywhere on or around your display for convenient access.

• Customization: Use the Wacom Desktop Center to assign specific functions, keystrokes, or application-specific shortcuts to each button and the Touch Ring.
• Touch Ring: The Touch Ring can be configured for functions like zooming, brush size adjustment, or canvas rotation.

For a visual overview of Wacom's creative tools, watch this video:

5. Maintenance

5.1 Cleaning the Display

To maintain optimal performance and clarity, regularly clean your Cintiq Pro 24 display.

• Use the included cleaning cloth or a soft, lint-free cloth.
• For stubborn smudges, lightly dampen the cloth with water or a screen cleaner specifically designed for LCD/LED displays. Do not spray cleaner directly onto the screen.
• Avoid using harsh chemicals, abrasive cleaners, or alcohol-based solutions, as these can damage the screen surface.

5.2 Pen Nib Replacement

The pen nibs will wear down over time with regular use. Replace them when they become too short or feel rough.

1. Gently pull the old nib straight out of the pen using the nib removal tool provided in the pen stand.
2. Insert a new nib (standard or felt, as preferred) firmly into the pen until it clicks into place.

6. Troubleshooting

If you encounter issues with your Wacom Cintiq Pro 24, consider the following troubleshooting steps:

• No Display/Signal: Ensure all cables (power, video, USB) are securely connected. Try different video ports or cables if available. Verify your computer's display settings are configured to detect and extend to the Cintiq Pro.
• Pen Not Working: Check that the USB data cable (or USB-C cable) is properly connected. Reinstall the Wacom drivers from the official website. Ensure no other tablet drivers are conflicting. Calibrate the pen in the Wacom Desktop Center.
• Touch Screen Issues: If touch is unresponsive or erratic, try toggling the touch feature off and on. Ensure your hand is not resting on the screen if palm rejection is an issue; consider using a drawing glove or disabling touch when using the pen. Reinstall Wacom drivers.
• ExpressKey Remote Not Responding: Ensure the USB-A RF dongle is plugged into your computer or Cintiq Pro. Check the remote's battery level (if applicable) or charge it if it's rechargeable. Re-pair the remote if necessary via Wacom Desktop Center.
• Driver Conflicts: If you have previously used other graphic tablets, uninstall all old tablet drivers before installing Wacom drivers.

For further assistance, refer to the Wacom support website or contact Wacom customer service.

7. Specifications

8. Warranty and Support

Your Wacom Cintiq Pro 24 is covered by a manufacturer's warranty. Please refer to the warranty card included in your product packaging for specific terms and conditions, including warranty duration and coverage details.

For technical support, driver downloads, FAQs, and additional resources, please visit the official Wacom support website. Keeping your drivers updated is crucial for optimal performance and compatibility.