1. Introduction
This manual provides comprehensive instructions for the installation, operation, and maintenance of your Encased Phone Holder Car Mount. Designed for convenience and durability, this mount securely holds your Samsung Galaxy smartphone models S20, S21, S22, S23, S24 Plus, and Ultra, whether on your dashboard or windshield. Its case-friendly design ensures compatibility with most phone cases.
2. Product Features
- Side-Mounted Grips: Securely cradle your phone without obstructing power and volume buttons.
- Full Screen Access: Maintains direct access to the entire screen area, unlike other designs that may block partial edges.
- Extra-Large Extendable Arms: Easily secure your device, even with extra-large cases.
- Versatile Mounting: Supports both dash and windshield mounting options.
- Adjustable Design: Fully adjustable for optimal viewing angles.
- Smooth-Touch Finish: Provides a comfortable and secure feel.
- Secure Suction Fit: Ensures a strong and reliable hold.
3. Package Contents
Please verify that all items listed below are included in your package:
- Encased Phone Holder Car Mount Unit (with suction cup)
- Phone Cradle Attachment
- Alcohol Prep Pad
- Instruction Manual
- Warranty Information Card
4. Setup Instructions
4.1 Prepare Mounting Surface
Choose a clean, smooth, and flat surface on your dashboard or windshield. Ensure the surface is free of dust, dirt, and oils. Use the provided alcohol prep pad to thoroughly clean the chosen area and allow it to dry completely before proceeding. For optimal adhesion, the surface temperature should be above 50°F (10°C).
Image: Preparing the mounting surface.
4.2 Attach the Mount
Remove the protective film from the suction cup. Position the mount firmly against the cleaned surface. Press down on the suction cup and push the lever down to create a strong vacuum seal. Ensure the mount is securely fixed and does not wobble.
Image: Securely attaching the car mount.
4.3 Adjust the Cradle Angle
Utilize the adjustable ball joint and arm to position the phone cradle to your desired viewing angle. Tighten any knobs to lock the position firmly in place.
Image: Adjusting the cradle for optimal viewing.
5. Operating Instructions
5.1 Inserting Your Device
Gently press the side grips of the phone cradle to expand them. Carefully place your smartphone into the cradle, ensuring it rests on the bottom supports. Release the side grips; they will automatically close to securely hold your device. The extra-large extendable arms accommodate various phone sizes, even with bulky cases.
Image: Phone securely held in the car mount.
5.2 Removing Your Device
To release your device, press the quick-release button located on the back of the cradle. The side grips will automatically open, allowing you to safely remove your phone.
Image: Rear view of the phone cradle with release button.
6. Maintenance
- Regularly inspect the suction cup for any dust or debris. Clean with a damp cloth and allow to air dry if needed to maintain optimal adhesion.
- Wipe down the phone cradle and mount arm with a soft, dry cloth to remove fingerprints and smudges.
- Avoid exposing the mount to extreme temperatures (both hot and cold) for prolonged periods, as this may affect the material integrity and suction performance.
7. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Mount does not stick to surface / Weak suction. | Dirty or uneven mounting surface; air trapped under suction cup; surface too cold. | Ensure surface is clean, smooth, and dry. Re-apply the suction cup firmly, pressing out all air bubbles. Warm the surface if it's too cold (above 50°F / 10°C recommended). |
| Phone does not fit securely in cradle. | Phone is too large or too small for the cradle; side grips not fully engaged. | Ensure your phone is within the compatible size range. Press the side grips fully open before inserting the phone, then allow them to close completely. Note that very bulky accessories like PopSockets may interfere with optimal fit. |
| Cradle arms do not open/close smoothly. | Debris in the mechanism; mechanical issue. | Check for any obstructions. If the issue persists, contact customer support for assistance. |
8. Specifications
| Feature | Detail |
|---|---|
| Product Dimensions | 6 x 1 x 4 inches |
| Item Weight | 0.01 ounces |
| Item Model Number | CMXL_FB54 |
| Special Features | Compatible with Galaxy Note 9 (with or without case), Fully adjustable design, Smooth-touch finish, Secure windshield suction fit |
| Color | Galaxy Phones (Black) |
| Manufacturer | Encased for Samsung |
| Mounting Type | Windshield |
| Compatible Devices | Smartphones |
| Compatible Phone Models | Samsung Galaxy S20, S21, S22, S23, S24 Plus, Ultra (and Note 9) |
9. Warranty and Support
Your Encased Phone Holder Car Mount comes backed by our hassle-free Lifetime Guarantee. Encased has over 25 years of engineering experience, designing and testing accessories to withstand demanding everyday use. Our products are proudly trusted by the US Army, Navy, and hundreds of municipal and state agencies.
For any questions, concerns, or support regarding your purchase, please do not hesitate to reach out to our dedicated customer care team:
- Contact Person: Jocelyn (Manager, Customer Care)
- Email: jocelyn@encased.com
We are committed to ensuring your complete satisfaction.
