1. Introduction
This manual provides instructions for the proper use and maintenance of your Promate Motive.Black wireless earbuds. Please read this manual thoroughly before using the product to ensure optimal performance and longevity.
The Promate Motive.Black earbuds feature Bluetooth v5.0 connectivity, on-ear controls, and a secure earhook design for comfortable wear during various activities. They are designed to provide clear audio for music and calls.
2. Product Overview
The Promate Motive.Black wireless earbuds come with a charging case. The earbuds are designed for in-ear use with an earhook for stability.
Image: Promate Motive.Black wireless earbuds shown inside their open charging case, illustrating the compact design and storage.
Key Features:
- Bluetooth v5.0: Provides a stable wireless connection.
- On-Ear Controls: Allows direct management of music playback and calls.
- Secure Earhook Design: Ensures the earbuds remain in place during movement.
- High-Definition Sound: Delivers clear audio quality.
- Integrated Microphone: Enables clear hands-free communication.
- Portable Charging Case: Extends playtime and protects the earbuds.
3. Setup
3.1 Charging the Earbuds and Case
Before first use, fully charge both the earbuds and the charging case.
- Place the earbuds into the charging case. Ensure they are correctly seated in their respective slots (L for left, R for right).
- Connect the charging case to a power source using a compatible USB cable.
- The charging indicators on the case will show the charging status. A full charge for the case takes approximately 1 hour.
- The earbuds will charge automatically when placed in the powered case. Earbuds provide up to 5 hours of playtime on a single charge, with the case providing an additional 20 hours of charge.
Image: The Promate Motive.Black earbuds and charging case are shown alongside a smartphone, illustrating the extended playtime capability.
3.2 Bluetooth Pairing
To connect your Promate Motive.Black earbuds to a device:
- Ensure the earbuds are charged and removed from the charging case. They will automatically enter pairing mode.
- On your device (smartphone, tablet, etc.), enable Bluetooth and search for available devices.
- Select "Motive.Black" from the list of found devices.
- Once connected, the earbuds will indicate successful pairing (e.g., a voice prompt or LED indicator change).
- The earbuds will automatically reconnect to the last paired device when removed from the case, if Bluetooth is enabled on the device.
Image: The Promate Motive.Black earbuds in their charging case, highlighting the Bluetooth v5.0 connectivity for stable pairing.
4. Operating the Earbuds
4.1 Power On/Off
- Power On: Remove the earbuds from the charging case. They will power on automatically. Alternatively, press and hold the multi-function button on each earbud for approximately 3 seconds.
- Power Off: Place the earbuds back into the charging case. They will power off automatically. Alternatively, press and hold the multi-function button on each earbud for approximately 5 seconds.
4.2 Music Playback Controls
The earbuds feature on-ear controls for managing your audio.
- Play/Pause: Single press the multi-function button on either earbud.
- Next Track: Double press the multi-function button on the right earbud.
- Previous Track: Double press the multi-function button on the left earbud.
- Volume Up: Triple press the multi-function button on the right earbud.
- Volume Down: Triple press the multi-function button on the left earbud.
Image: A close-up view of the Promate Motive.Black earbuds, highlighting the location of the on-ear control buttons for easy access.
4.3 Call Management
The integrated microphone allows for hands-free calls.
- Answer/End Call: Single press the multi-function button on either earbud.
- Reject Call: Press and hold the multi-function button on either earbud for 2 seconds.
- Activate Voice Assistant: Press and hold the multi-function button on either earbud for 1 second (when not on a call).
Image: The Promate Motive.Black earbuds in their charging case, emphasizing the high-grade microphone for clear conversations.
4.4 Wearing the Earbuds
The Motive.Black earbuds feature an earhook design for a secure and comfortable fit.
- Identify the left (L) and right (R) earbuds.
- Gently insert the earbud into your ear canal.
- Adjust the earhook over the top of your ear until it feels secure and comfortable.
- Ensure a snug fit to optimize sound quality and prevent the earbuds from falling out.
Image: A person wearing a Promate Motive.Black earbud, demonstrating the anti-drop earhook design for secure placement during activities.
5. Maintenance
5.1 Cleaning
- Regularly clean the earbuds and charging case with a soft, dry, lint-free cloth.
- Do not use abrasive cleaners, alcohol, or chemical solvents.
- Remove ear tips and clean them separately with mild soap and water if necessary, ensuring they are completely dry before reattaching.
- Keep charging contacts on both earbuds and case clean and free of debris.
5.2 Storage
- When not in use, store the earbuds in their charging case to protect them and keep them charged.
- Store the product in a cool, dry place, away from extreme temperatures and direct sunlight.
6. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Earbuds do not power on. | Low battery. | Charge the earbuds and charging case fully. |
| Cannot pair with device. | Bluetooth is off on device; earbuds not in pairing mode; too far from device. | Ensure Bluetooth is enabled on your device. Remove earbuds from case to enter pairing mode. Keep earbuds within 10 meters of your device. Try forgetting the device in your phone's Bluetooth settings and re-pairing. |
| Sound is intermittent or cuts out. | Interference; distance from device; low battery. | Move closer to your device. Avoid environments with strong Wi-Fi or other Bluetooth signals. Ensure earbuds are charged. |
| One earbud has no sound. | Earbuds not properly paired with each other or device. | Place both earbuds back into the charging case, then remove them together to re-establish connection. Re-pair with your device. |
| Charging case not charging. | Faulty cable or power adapter; dirty charging port. | Try a different USB cable and power adapter. Clean the charging port gently. |
7. Specifications
- Model: Motive.Black
- Bluetooth Version: v5.0
- Bluetooth Profiles: HFP, HSP, A2DP, AVRCP
- Bluetooth Chipset: JL
- Earphone Input: 5V, 35mA
- Charging Case Input: 5V, 300mA
- Impedance: 16Ω
- Frequency Range: 2.402G-2.4835 GHz
- Charging Time: Approximately 1 hour (case)
- Playing Time: Up to 5 hours
- Standby Time: 168 hours
- Earphone Battery Capacity: 50mAh * 2
- Charging Case Battery Capacity: 400mAh
- Battery Type: Li-Polymer
- Operating Distance: Up to 10 meters (32.8 ft)
- Material: Plastic
- Item Weight: 0.3 Kilograms (product dimensions: 11 x 5 x 17 cm; 300 g)
8. Safety Information
- Do not disassemble or modify the product.
- Keep away from water, moisture, and extreme temperatures.
- Avoid prolonged exposure to high volume levels to prevent hearing damage.
- Dispose of batteries and electronic components responsibly according to local regulations.
- Use only manufacturer-approved chargers and cables.
9. Warranty and Support
Promate products are designed with quality and performance in mind. For warranty information or technical support, please refer to the official Promate website or contact your local retailer.
Please retain your proof of purchase for any warranty claims.
