ARRIS SURFboard SB8200 Cable Modem Instruction Manual

1. Product Overview

The ARRIS SURFboard SB8200 is a high-performance DOCSIS 3.1 cable modem designed to provide superior connectivity and faster internet speeds for your home network. It is compatible with major U.S. cable internet providers and supports speed plans up to 1 Gbps.

Key Features:

• DOCSIS 3.1 Technology: Offers speeds up to 10x faster than DOCSIS 3.0, enhanced security, and reduced latency.
• Dual 1-Gigabit Ethernet Ports: Allows connection to a Wi-Fi router or other wired devices.
• Cost Savings: Eliminates monthly modem rental fees from your internet service provider.
• Broad Compatibility: Approved for use with major U.S. cable internet providers including Cox, Spectrum, and Xfinity.

2. What's in the Box

Upon opening your ARRIS SURFboard SB8200 package, you should find the following items:

• ARRIS SURFboard SB8200 Cable Modem
• Power Supply
• Quick-Start Guide
• 2-year Warranty Card

3. Setup Instructions

Setting up your ARRIS SURFboard SB8200 Cable Modem is a straightforward process. Follow these steps for a quick and secure connection:

1. Connect Coaxial Cable: Connect the coaxial cable from your wall outlet to the Cable port on the back of your SB8200 modem. Ensure the connection is finger-tight.
2. Connect Power: Plug the power supply into the Power port on the modem and then into an electrical outlet. The modem will begin its startup sequence.
3. Connect Ethernet Cable: Connect an Ethernet cable from one of the Gigabit Ethernet ports on the modem to your Wi-Fi router's WAN/Internet port, or directly to your computer if not using a router.
4. Activate Your Modem:
   • Wait for the modem's indicator lights to stabilize (Power, Receive, Send, Online lights should be solid green or blue).
   • Open a web browser on a connected device. Your Internet Service Provider's (ISP) activation page should automatically appear.
   • Follow the on-screen instructions to activate your modem. You may need your account information and the modem's MAC address (found on a sticker on the modem).
   • If the activation page does not appear, contact your ISP's customer support and inform them you are activating a new modem.

4. Operating Your Modem

Once activated, your SB8200 modem will provide internet connectivity. Here's how to understand its operation:

Indicator Lights:

The LED indicators on the front of the modem provide status information:

5. Maintenance

To ensure optimal performance and longevity of your ARRIS SURFboard SB8200 modem, consider the following maintenance tips:

• Placement: Place the modem in a well-ventilated area, away from direct sunlight, heat sources, and moisture. Ensure adequate airflow around the device.
• Cleaning: Periodically clean the exterior of the modem with a soft, dry cloth. Avoid using liquid cleaners or aerosols.
• Cable Connections: Regularly check all cable connections (coaxial, Ethernet, power) to ensure they are secure and not damaged. Loose connections can lead to performance issues.
• Restarting: If you experience internet connectivity issues, try restarting your modem by unplugging the power cord for 10-15 seconds and then plugging it back in. Allow a few minutes for the modem to re-establish its connection.

6. Troubleshooting

If you encounter problems with your ARRIS SURFboard SB8200, refer to the following common issues and solutions:

• No Internet Connection:
  • Check all cable connections (coaxial, Ethernet, power).
  • Verify that the Power, Receive, Send, and Online lights are solid. If any are blinking or off, there may be an issue with your ISP's signal or modem activation.
  • Restart the modem (unplug for 10-15 seconds, then plug back in).
  • Contact your Internet Service Provider (ISP) to confirm service status and modem activation.
• Slow Internet Speeds:
  • Ensure your Ethernet cables are Cat5e or higher, especially if you have older Cat5 cables, which can limit speeds to 100 Mbps.
  • Verify your ISP plan supports the speeds you expect.
  • If using a router, ensure it is capable of handling your internet speed plan.
  • Perform a speed test to confirm actual speeds.
• Intermittent Connectivity:
  • Check for loose coaxial cable connections at the modem and wall outlet.
  • Ensure the modem is not overheating; place it in a well-ventilated area.
  • Contact your ISP, as intermittent issues can sometimes be due to signal problems on their end.

7. Specifications

8. Compatible Service Providers

The ARRIS SURFboard SB8200 is certified for use with most major U.S. cable internet service providers, including but not limited to:

• Cox (Gigablast)
• Spectrum (Internet Gig)
• Xfinity (Blast!/Extreme Pro)
• Advanced Stream
• Altice Optimum
• Altice Suddenlink
• Armstrong
• Atlantic Broadband
• CableOne/Sparklight
• Click CableTV
• Grande Communications
• New Wave/Sparklight
• Mediacom
• Midcontinent Communications
• RCN
• Service Electric
• Wave Broadband
• WOW
• Zito Media

Always check your Internet Service Provider's (ISP) website to confirm compatibility and supported speed plans before purchase.

9. Warranty and Support

Warranty Information:

The ARRIS SURFboard SB8200 Cable Modem comes with a 2-year warranty from the date of purchase. Please refer to the warranty card included in your package for full terms and conditions.

Customer Support:

For technical assistance, setup guidance, or troubleshooting, ARRIS provides dedicated customer support:

• Live Chat: Available during business hours.
• Phone Support: Available 8am - 1am EST.
• Refer to the Quick-Start Guide or the ARRIS website for specific contact details.