Thales (Formerly Gemalto) AT9K (AT9000) MK2 Full Page Passport & Document Reader User Manual

1. Introduction

This manual provides essential information for the proper setup, operation, maintenance, and troubleshooting of your Thales (Formerly Gemalto) AT9K (AT9000) MK2 Full Page Passport & Document Reader. Please read this manual thoroughly before using the device to ensure optimal performance and longevity.

An image showing the compact, black Thales (Formerly Gemalto) AT9K (AT9000) MK2 Full Page Passport & Document Reader from a slightly elevated front-right angle. The device features a sleek, rounded design with the 'gemalto' logo visible on the top surface. It has a slot for document insertion and indicator lights on its front panel.

2. Safety Information

• Ensure the device is placed on a stable, level surface.
• Do not expose the device to liquids or excessive moisture.
• Use only the power adapter supplied with the device.
• Avoid blocking ventilation openings.
• Do not attempt to open or repair the device yourself. Refer to qualified service personnel.
• Keep the device away from strong magnetic fields.

3. Package Contents

Verify that all items are present in the package:

• Thales (Formerly Gemalto) AT9K (AT9000) MK2 Document Reader
• USB Cable
• Power Supply Unit
• Quick Start Guide (if included)

4. Setup

1. Placement: Position the AT9000 MK2 reader on a flat, stable surface near your computer. Ensure adequate space for document insertion and removal.
2. Connect USB Cable: Connect one end of the provided USB cable to the USB port on the back of the reader and the other end to an available USB port on your computer.
3. Connect Power: Plug the power supply unit into the power input on the back of the reader, then connect the power adapter to a suitable electrical outlet. The device will power on automatically.
4. Driver and Software Installation: Insert the provided software CD (if applicable) or download the latest drivers and SDK from the official Thales/Gemalto support website. Follow the on-screen instructions to install the necessary software.
5. Verification: After installation, verify that the device is recognized by your operating system and the installed software.

5. Operating Instructions

The AT9000 MK2 is designed for efficient scanning of full-page documents, including passports and ID cards, utilizing visible, infrared (IR), and ultraviolet (UV) light, as well as RFID technology.

1. Prepare Document: Open the passport or flatten the document you wish to scan. Ensure there are no obstructions or foreign objects on the document surface.
2. Place Document: Carefully place the document face down onto the scanning platen. Align the document with the guides on the platen to ensure proper positioning. For passports, ensure the Machine Readable Zone (MRZ) is fully visible and flat against the glass.
3. Initiate Scan: Use your application software to initiate the scanning process. The reader will automatically capture images under visible, IR, and UV light, and if applicable, read the RFID chip.
4. Remove Document: Once the scan is complete and the software indicates success, carefully remove the document from the platen.
5. RFID Reading: For documents with embedded RFID chips, the reader will automatically attempt to read the chip during the scanning process. Ensure the document remains stationary until the RFID reading is complete.

6. Maintenance

Regular maintenance ensures the optimal performance and longevity of your AT9000 MK2 reader.

• Cleaning the Platen: Use a soft, lint-free cloth lightly dampened with a non-abrasive glass cleaner to clean the scanning platen. Avoid spraying cleaner directly onto the device. Ensure the platen is dry before use.
• Dust Removal: The device features dust-sealed optics rated to IP50. For external cleaning, use a soft, dry cloth to wipe down the exterior. Avoid using harsh chemicals or abrasive materials.
• Software Updates: Periodically check the Thales/Gemalto support website for updated drivers and firmware to ensure compatibility and access to the latest features.
• Storage: When not in use for extended periods, store the device in a clean, dry environment, protected from extreme temperatures.

7. Troubleshooting

If you encounter issues with your AT9000 MK2 reader, refer to the following common solutions:

• Device Not Recognized:
  • Check USB cable connections at both the reader and the computer.
  • Ensure the power supply is securely connected and the device is powered on.
  • Reinstall the device drivers.
  • Try connecting to a different USB port on your computer.
• Poor Scan Quality:
  • Clean the scanning platen as described in the Maintenance section.
  • Ensure the document is placed flat and correctly aligned on the platen.
  • Verify that the document is not damaged or excessively creased.
• RFID Read Errors:
  • Ensure the document remains stationary during the RFID reading process.
  • Confirm the document contains a functional RFID chip.
  • Check for any metallic objects near the reader that might interfere with RFID signals.
• Software Issues:
  • Refer to the documentation for your specific application software.
  • Ensure your software is up to date.

If problems persist, contact Thales/Gemalto technical support or your authorized reseller.

8. Specifications

9. Warranty and Support

The Thales (Formerly Gemalto) AT9K (AT9000) MK2 Full Page Passport & Document Reader comes with a 2-Year Manufacturer Warranty. This warranty covers defects in materials and workmanship under normal use.

For technical support, warranty claims, or further assistance, please contact your authorized Thales/Gemalto reseller or visit the official Thales support website. Ensure you have your product model number (AT9000 MK2) and serial number available when contacting support.