Introduction
Welcome to the user manual for your BlackBerry KEY2 smartphone. This guide provides essential information on setting up, operating, maintaining, and troubleshooting your device. The BlackBerry KEY2 combines a modern Android experience with the iconic physical keyboard, designed for productivity and security.
Safety Information
Please read this safety information carefully before using your device to ensure safe and proper use. Keep this manual for future reference.
- Do not use the device in prohibited areas, such as aircraft or hospitals.
- Avoid exposing the device to extreme temperatures, direct sunlight, or high humidity.
- Use only BlackBerry-approved chargers and accessories.
- Do not disassemble, modify, or repair the device yourself.
- Keep the device and its accessories out of reach of small children.
Package Contents
Ensure all items are present in your product package:
- BlackBerry KEY2 Smartphone
- USB-C Cable
- Power Adapter
- SIM Ejector Tool
- Quick Start Guide (if applicable)
- Safety and Warranty Information (if applicable)
Device Overview
Familiarize yourself with the physical features of your BlackBerry KEY2.
Front View: Shows the 4.5-inch touchscreen display, physical QWERTY keyboard, and front camera.
Back View: Displays the textured diamond grip back and the dual rear cameras.
Right Side View: Features the power button, volume rocker, and the customizable Convenience Key.
Left Side View: Contains the SIM and microSD card tray.
Bottom View: Shows the USB-C charging port and speaker grilles.
Top View: Features the 3.5mm headphone jack.
Setup
1. Inserting SIM and microSD Cards
- Locate the SIM/microSD card tray on the left side of the device.
- Insert the SIM ejector tool into the small hole on the tray and push gently until the tray pops out.
- Place your Nano-SIM card(s) and/or microSD card into the designated slots on the tray, ensuring correct orientation.
- Carefully push the tray back into the device until it clicks into place.
2. Initial Power On and Setup
- Press and hold the Power button (on the right side) until the BlackBerry logo appears.
- Follow the on-screen prompts to complete the initial setup, including language selection, Wi-Fi connection, Google account sign-in, and DTEK by BlackBerry security setup.
Operating
Navigating Android 8.1 Oreo
The BlackBerry KEY2 runs on Android 8.1 Oreo, providing access to millions of apps via Google Play. Navigate using the touchscreen or the physical keyboard's touch-sensitive surface.
Using the Smart Keyboard
- Typing: Utilize the physical QWERTY keyboard for precise and efficient typing.
- Touch Navigation: Swipe across the keyboard surface to scroll through web pages, emails, and lists.
- Flick Typing: As predictive text suggestions appear on the screen, flick upwards on the keyboard to insert the desired word.
- Customizable Shortcuts: Assign shortcuts to individual keys for quick access to apps or contacts. For example, long-press 'C' to open the Calendar.
- Speed Key: The Speed Key (located on the bottom right of the keyboard) allows you to instantly access custom shortcuts from any screen, without returning to the home screen.
- Fingerprint Sensor: The spacebar integrates a fingerprint sensor for secure unlocking and authentication.
Camera Features
The BlackBerry KEY2 features a dual 12MP rear camera system and an 8MP front camera.
- Dual Rear Cameras: Capture high-quality photos with features like portrait mode for depth-of-field effects and optical superzoom.
- 4K Video Recording: Record videos in stunning 4K resolution with the rear camera.
- Front Camera: The 8MP front camera supports selfie flash and 1080p video recording.
DTEK by BlackBerry Security
DTEK by BlackBerry is a security monitoring application that helps you understand and improve your device's security posture. It monitors apps for suspicious activity and provides recommendations to enhance privacy.
Connectivity
- Wi-Fi: Connect to wireless networks for internet access.
- Bluetooth 5.0: Pair with Bluetooth-enabled devices like headphones or car systems.
- NFC: Use Near Field Communication for quick pairing and mobile payments.
- USB-C: Connect for charging and data transfer.
Maintenance
Battery Care
- To maximize battery life, avoid fully discharging the battery frequently.
- Use the Quick Charge 3.0 compatible charger for faster charging.
- Avoid exposing the device to extreme temperatures, which can degrade battery performance.
Cleaning Your Device
- Gently wipe the screen and body with a soft, lint-free cloth.
- Do not use harsh chemicals or abrasive materials.
Software Updates
Regularly check for and install software updates to ensure your device has the latest features, security patches, and performance improvements. You can usually find this option in your device's Settings menu under "System" or "About phone."
Troubleshooting
| Problem | Possible Solution |
|---|---|
| Device won't turn on | Ensure the battery is charged. Connect the charger and wait a few minutes before attempting to power on again. |
| Apps are crashing or freezing | Clear the app's cache and data (Settings > Apps & notifications > [App Name] > Storage). If the issue persists, uninstall and reinstall the app. |
| Poor battery life | Reduce screen brightness, disable unused features like Bluetooth/Wi-Fi when not needed, close background apps, and check for battery-draining apps in Settings > Battery. |
| Cannot connect to Wi-Fi | Restart your device and router. Forget the network in Wi-Fi settings and reconnect. Ensure you have the correct password. |
| Keyboard not responding | Restart the device. Ensure the keyboard is clean and free of debris. If the issue persists, contact support. |
Specifications
- Model Name: KEY2
- Operating System: Android 8.1 Oreo
- Processor: Qualcomm Snapdragon 660 (2.2 GHz CPU Speed)
- RAM: 6 GB
- Internal Storage: 64 GB (expandable up to 256GB via microSD)
- Display: 4.5 Inches, 1080 x 1920 Resolution, Corning Gorilla Glass
- Rear Camera: Dual 12MP + 12MP with dual tone LED flash, 4K video recording
- Front Camera: 8MP with selfie flash, 1080p video recording
- Battery: 3500 mAh with Quick Charge 3.0
- Connectivity: GSM Unlocked, 4G LTE, Wi-Fi, Bluetooth 5.0, NFC, USB-C
- Security: DTEK by BlackBerry, Fingerprint Sensor (integrated into spacebar)
- Frame: Durable Series 7 aluminum alloy
Warranty and Support
For warranty information, please refer to the warranty card included in your product package or visit the official BlackBerry support website. If you encounter issues not covered in this manual, please contact BlackBerry customer support for assistance.
Online Support: www.blackberrymobile.com/support
