1. Introduction
This manual provides detailed instructions for the installation, operation, maintenance, and troubleshooting of your Weiser Zigbee Electronic Touchscreen Smart Lock. This SmartCode touchpad electronic deadbolt offers convenient keyless entry with a personalized code and a backlit keypad for enhanced visibility. It is designed for easy installation and use, operating on 4 AA batteries, and features SmartKey re-key technology for added security. The lock can be operated via the keypad or a traditional key from the exterior, and a turn button from the interior.
2. Setup and Installation
The Weiser Zigbee Electronic Touchscreen Smart Lock is designed for straightforward installation, typically requiring only a screwdriver. Ensure you have all included components before beginning.
2.1 Included Components
- Deadbolt Exterior Assembly
- Deadbolt Interior Assembly
- Installation Hardware (screws, bolts)
- Installation Instructions & Guide
- Keys (2)
- Latch
- Strike Plate
- SmartKey Learn Tool
2.2 Battery Requirements
The lock requires 4 AA batteries for operation. Batteries are not included and must be purchased separately. Use high-quality alkaline batteries for optimal performance and longevity.
2.3 Installation Steps Overview
Refer to the detailed Installation Instructions & Guide included in your package for step-by-step visual instructions. A general overview of the process includes:
- Prepare the door and frame, ensuring proper bore holes and backset.
- Install the latch into the door edge.
- Install the exterior keypad assembly.
- Install the interior assembly, connecting it to the exterior unit.
- Secure the interior assembly with screws.
- Install the 4 AA batteries into the battery pack within the interior assembly.
- Perform the door handing process (automatic or manual, as per instructions).
- Install the strike plate on the door frame.
Figure 2.1: Back of the interior deadbolt unit, showing the battery compartment and configuration switches.
Figure 2.2: The Weiser Smart Lock installed on an exterior door, demonstrating its appearance.
3. Operating Instructions
Your Weiser Smart Lock provides secure and convenient access to your home.
3.1 Keyless Entry with User Codes
The SmartCode touchpad allows you to lock and unlock your door using a personalized 4-8 digit user code. The keypad is backlit for easy visibility in low light conditions.
Figure 3.1: Front view of the Smart Lock, highlighting the touchscreen keypad.
3.2 Locking and Unlocking
- To Unlock from Exterior: Enter your valid user code on the touchscreen keypad. The deadbolt will retract.
- To Lock from Exterior: Press the Lock button (padlock icon) on the keypad. The deadbolt will extend.
- To Unlock/Lock from Interior: Use the turn button on the interior assembly.
- Key Override: In case of battery depletion or forgotten code, use the physical key provided to unlock the deadbolt.
3.3 Programming User Codes
Refer to the detailed programming instructions in your included guide. Generally, programming involves entering a master code followed by the new user code. You can typically store multiple user codes.
3.4 SmartKey Re-key Technology
The SmartKey re-key technology allows you to re-key your lock yourself in seconds, providing enhanced security and convenience. This feature is useful if you lose a key or wish to change your keying without replacing the entire lock cylinder.
Figure 3.2: Weiser SmartKey Security features, highlighting resistance to various break-in techniques.
3.5 Smart Home Integration
This Zigbee-enabled smart lock is compatible with Amazon Alexa via Samsung SmartThings and/or Wink. It is also compatible with Echo Plus, allowing for voice control and integration into your smart home ecosystem.
Figure 3.3: Smart home compatibility with Amazon Alexa, Samsung SmartThings, Wink, and Echo Plus.
3.6 Advanced Touchscreen Features
The lock features a capacitive touchscreen for responsive input, military-grade encryption for secure communication, and SecureScreen Technology to prevent fingerprint analysis on the keypad.
Figure 3.4: Key features of the touchscreen technology, including security enhancements.
4. Maintenance
Proper maintenance ensures the longevity and optimal performance of your Weiser Smart Lock.
- Cleaning: Clean the touchscreen and exterior surfaces with a soft, damp cloth. Avoid abrasive cleaners, solvents, or harsh chemicals, as these can damage the finish and electronic components.
- Battery Replacement: Replace all 4 AA batteries when the low battery indicator activates (if applicable) or when the lock's response time slows. Always replace with new, high-quality alkaline batteries. Do not mix old and new batteries or different battery types.
- Lubrication: Periodically lubricate the deadbolt latch and cylinder with a silicone-based lubricant to ensure smooth operation. Do not use oil-based lubricants.
- Environmental Conditions: While designed for exterior use, extreme temperatures or prolonged exposure to direct moisture can affect performance. Ensure proper installation to protect internal components.
5. Troubleshooting
If you encounter issues with your Weiser Smart Lock, try the following troubleshooting steps:
- Lock Not Responding to Keypad:
- Check batteries. Replace all 4 AA batteries if they are low or depleted.
- Ensure the keypad is clean and free of debris.
- Verify that the user code is correct and has not been deleted.
- Try using the physical key to confirm the mechanical function of the deadbolt.
- Deadbolt Does Not Extend/Retract Fully:
- Check for obstructions in the door frame or strike plate.
- Ensure the door is properly aligned and not warped.
- Perform the door handing procedure again as per the installation guide.
- Check battery level.
- Lock Beeps Continuously or Flashes Red:
- This often indicates low battery. Replace batteries immediately.
- Consult the full instruction manual for specific error code interpretations.
- Cannot Program New User Codes:
- Ensure you are using the correct master code.
- Follow the programming steps precisely as outlined in your manual.
- Check if the maximum number of user codes has been reached.
- Smart Home Integration Issues:
- Ensure your Zigbee hub (e.g., Samsung SmartThings, Wink) is powered on and connected to your network.
- Verify the lock is properly paired with your hub. You may need to re-pair the device.
- Check your Wi-Fi connection and internet access.
If these steps do not resolve the issue, contact Weiser customer support for further assistance.
6. Specifications
| Feature | Detail |
|---|---|
| Model Number | 9GED21500-002 |
| Colour | Satin Nickel |
| Style | Zigbee Touchscreen |
| Finish | Nickel |
| Material | Metal |
| Power Source | Battery powered (4 AA batteries required) |
| Product Dimensions | 7.11 x 14.22 x 3.05 cm |
| Item Weight | 1.65 kg |
| Lock Type | Keypad Deadbolt |
| Special Features | Touchscreen, SmartKey Re-key Technology, Zigbee Compatible |
| Installation Method | Easily installs with just a screwdriver |
| Deadbolt Throw | 1 inch |
7. Warranty and Support
7.1 Warranty Information
Weiser provides the following warranty for the 9GED21500-002 Smart Lock:
- 1 Year Limited Warranty on Electronic Components
- Lifetime Mechanical Warranty
- Lifetime Finish Warranty
Please retain your proof of purchase for warranty claims. The warranty covers defects in material and workmanship under normal use.
7.2 Customer Support
For technical assistance, troubleshooting not covered in this manual, or warranty inquiries, please contact Weiser customer support. You can find contact information on the official Weiser website or through the retailer where you purchased the product.
Visit the official Weiser Store on Amazon for more product information and resources.
