Plantronics Blackwire C5220 Wired Headset User Manual

1. Introduction

The Poly Blackwire C5220 is a wired, dual-ear (stereo) headset designed for professionals requiring reliable audio communication. It features a boom microphone and offers versatile connectivity options including USB-A and 3.5 mm, making it compatible with PCs, Macs, tablets, and cell phones. This manual provides comprehensive instructions for setting up, operating, maintaining, and troubleshooting your headset.

Figure 1: Poly Blackwire C5220 Wired Headset, showcasing its dual-ear design and integrated boom microphone.

2. What's in the Box

Your Poly Blackwire C5220 package includes the following components:

Blackwire C5220 Headset (with attached USB-A cable and 3.5mm jack)
Soft carrying case
Quick Start Guide (physical card)

Contents of Poly Blackwire C5220 package

Figure 2: The Blackwire C5220 headset, its inline controls, and the included carrying case, highlighting its wired USB-A connectivity.

3. Setup

The Blackwire C5220 headset offers plug-and-play functionality for quick setup.

Connect to PC/Mac: Insert the USB-A connector of the headset into an available USB-A port on your computer. The headset will be automatically recognized by your operating system.
Connect to Mobile Device/Tablet: Disconnect the 3.5mm jack from the USB-A inline control unit. Plug the 3.5mm jack directly into the audio port of your mobile phone or tablet.
Software Installation (Optional): For enhanced features and customization, download and install the Poly Lens Desktop App from the official Poly website. This software allows for firmware updates, personalized settings, and troubleshooting.

4. Operating the Headset

The inline control unit provides easy access to essential call management functions.

Call Button: Press to answer or end a call.
Volume Up (+): Press to increase listening volume.
Volume Down (-): Press to decrease listening volume.
Mute Button: Press to mute or unmute the microphone. An audible voice prompt will confirm "Mute On" or "Mute Off".

Poly Blackwire C5220 Noise-Canceling Microphone

Figure 3: A user wearing the Blackwire C5220 headset, demonstrating the position of the noise-canceling microphone for clear voice capture.

5. Compatibility

The Blackwire C5220 headset is designed for broad compatibility with various communication platforms and devices.

Operating Systems: Compatible with PC (Windows) and Mac.
Communication Platforms: Optimized for Microsoft Teams and other leading collaboration platforms such as Zoom, GoToMeeting, Skype, Google Meet, and Webex.
Devices: Connects to PC/Mac via USB-A, and to tablets and cell phones via 3.5 mm audio jack.

Poly Blackwire C5220 Compatibility with Microsoft Teams

Figure 4: A user engaged in a video call, illustrating the headset's compatibility with Microsoft Teams and other collaboration platforms.

6. Comfort and Wearing Style

The Blackwire C5220 is engineered for extended wear and user comfort.

Ear Cushions: Features ultra-soft leatherette ear cushions wrapped around pillow-soft memory foam for all-day comfort.
Headband: A lightweight cushioned metal headband provides durability and allows for a comfortable, custom fit.
Wearing Style: Over-the-head style with two earpieces. The boom microphone can be positioned on either the left or right side, offering reversible wear.

Poly Blackwire C5220 Ear Cushions with Memory Foam

Figure 5: Close-up view of the headset's ear cushions, emphasizing the ultra-soft leatherette and memory foam for enhanced comfort.

7. Audio Performance

Experience clear and consistent audio with your Blackwire C5220 headset.

Noise-Canceling Microphone: Ensures your voice is heard clearly by minimizing background noise.
Audio Quality: Automatically switches between wideband for telephony and hi-fi stereo for music, providing superb audio quality for various uses.
SoundGuard DIGITAL: Protects against sound levels over 118 dBA, sudden loud sounds, and long-term exposure, ensuring safe listening.

8. Maintenance

To ensure the longevity and optimal performance of your headset, follow these maintenance guidelines:

Cleaning: Gently wipe the ear cushions and headband with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials.
Storage: When not in use, store the headset in its provided soft carrying case to protect it from dust and physical damage.
Cable Care: Avoid sharp bends or excessive pulling on the cable to prevent internal wire damage. The detachable 3.5mm jack from the USB-A inline control unit is designed to prevent damage if the cable is accidentally pulled.

9. Troubleshooting

If you encounter issues with your Blackwire C5220 headset, try the following solutions:

Problem	Possible Solution
No audio or microphone not working.	Ensure the headset is securely plugged into the USB-A port or 3.5mm jack. Check your computer's sound settings to ensure the Blackwire C5220 is selected as the default playback and recording device. Verify the mute button on the inline control is not activated. Restart your computer or the application you are using.
Poor audio quality or static.	Ensure the cable is not damaged or kinked. Try connecting the headset to a different USB port or 3.5mm jack. Update the headset firmware using the Poly Lens Desktop App. Ensure the microphone boom is positioned correctly near your mouth.
Inline controls not responding.	Unplug and re-plug the headset. Ensure the headset is connected via USB-A for full inline control functionality. Update the headset firmware using the Poly Lens Desktop App.

10. Specifications

Feature	Detail
Model Name	Plantronics Blackwire C5220 Headset
Connectivity Technology	USB-A, 3.5 mm audio jack
Wearing Style	Over-the-head, Dual-Ear (Stereo)
Microphone	Noise-canceling boom mic
Audio Protection	SoundGuard DIGITAL (protects against sound levels over 118 dBA)
Ear Cushions	Ultra-soft leatherette with memory foam
Frequency Response (Headphones)	20 Hz - 20,000 Hz
Frequency Response (Microphone)	100 Hz - 6,800 Hz
Item Weight	164.2 Grams (approx. 5.8 ounces)
Model Number	207576-01 (Item model number: 207576-03)

11. Warranty and Support

The Poly Blackwire C5220 headset comes with a 2-year global warranty.

For further assistance, technical support, or warranty claims, please visit the official Poly support website or refer to the contact information provided in your product packaging.

You can also refer to the official user guide PDF for more detailed information: User Guide (PDF)

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Poly 207576-01

Poly Blackwire C5220 Wired Headset User Manual