APC 1000VA Smart-UPS with SmartConnect User Manual

Product Overview

The APC Smart-UPS SMC1000C with SmartConnect is an Uninterruptible Power Supply (UPS) designed to provide reliable power protection for critical IT equipment such as servers, switches, routers, and networking devices. It ensures continuous operation during power outages and safeguards against harmful power conditions, spikes, and surges.

Key Features:

• Power Capacity: 1000VA / 600W Pure Sine Wave output, suitable for sensitive electronics.
• Output Outlets: Eight NEMA 5-15R outlets for connecting various devices.
• Input Connection: Standard NEMA 5-15P plug.
• Automatic Voltage Regulation (AVR): Automatically corrects high and low voltages to a safe level without engaging the battery, thereby preserving battery life.
• APC SmartConnect: A cloud-enabled feature for remote monitoring and management via a secure web portal. It provides automatic notifications, simplifies firmware updates, and offers proactive advice to maximize UPS lifespan.
• Intelligent Battery Management: Real-time monitoring and temperature-compensated charging to extend the overall battery lifespan.

What's Included

The following items are typically included with your APC 1000VA Smart-UPS SMC1000C:

• UPS unit
• SmartConnect Installation Guide
• User Manual
• PowerChute Business Edition Installation CD
• Safety Information
• Ethernet Cable
• USB Cable

Setup Guide

Initial Placement

Place the UPS unit in a location with adequate ventilation, away from direct sunlight, excessive heat, or moisture. Ensure the unit is placed on a stable, flat surface.

Connecting to Power and Devices

1. Connect the UPS to a grounded wall outlet using the integrated NEMA 5-15P input plug.
2. Connect your critical equipment (servers, networking devices, etc.) to the NEMA 5-15R output outlets on the rear of the UPS.
3. Ensure all connections are secure.

APC SmartConnect Setup

The SmartConnect feature enables cloud-based remote monitoring and management. To activate this feature:

1. Connect the UPS to your network using the dedicated Ethernet port on the rear panel.
2. Locate the unique QR code on the UPS unit or within the SmartConnect Installation Guide.
3. Scan the QR code with your smartphone or tablet to automatically register your device with the SmartConnect web portal.
4. Follow the on-screen prompts to create an account and complete the registration process.

Operating the UPS

Powering On/Off

Press the power button on the front panel to turn the UPS on or off. The LCD display will illuminate, indicating the current UPS status.

Understanding the LCD Display

The LCD display provides real-time information about the UPS, including input voltage, load level, battery charge, and operational mode (e.g., Online, On Battery). Consult the detailed user manual for a comprehensive explanation of all display indicators and alerts.

Automatic Voltage Regulation (AVR)

The AVR feature automatically adjusts high and low voltages to a safe level without switching to battery power. This protects connected equipment from voltage fluctuations and helps to prolong the life of the UPS battery.

SmartConnect Remote Monitoring

Once configured, the APC SmartConnect web portal allows you to monitor your UPS status remotely. Key benefits include:

• Real-time visibility into UPS operating mode, battery charge, and connected load.
• Automatic lifecycle notifications to help you proactively manage your UPS and its battery.
• Simplified over-the-air firmware updates for optimal performance and security.
• Easy access to support and expert advice from APC.

Maintenance

Battery Care

The UPS incorporates intelligent battery management to optimize performance and extend battery lifespan. To ensure the best battery health:

• Operate the UPS in a temperature-controlled environment.
• Avoid frequent deep discharges of the battery.
• Replace batteries when indicated by the SmartConnect portal or the UPS front panel display.

Cleaning

Clean the exterior of the UPS with a soft, dry cloth. Do not use liquid cleaners, aerosols, or solvents, as these can damage the unit.

Firmware Updates

Regularly check for and apply firmware updates through the SmartConnect portal. Keeping the firmware up-to-date ensures the UPS operates with the latest features and security enhancements.

Troubleshooting

If you encounter issues with your APC Smart-UPS, consider the following common troubleshooting steps:

• No Power/Unit Not Turning On: Verify that the power cord is securely plugged into a live wall outlet and the UPS. Check the building's circuit breaker.
• UPS Beeping Continuously: This typically indicates the UPS is operating on battery power due to a power outage or a low battery condition. Save your work and safely shut down connected equipment if the power outage is prolonged.
• "Battery Disconnected" Error: Ensure that the internal battery connections are secure. Some units may ship with batteries intentionally disconnected for safety during transport. Refer to the user manual for instructions on connecting the internal battery.
• Overload Indicator: If the overload indicator is active, reduce the total power draw of devices connected to the UPS outlets. The combined wattage of connected equipment should not exceed the UPS's rated capacity (600W for this model).
• SmartConnect Connectivity Issues: Confirm that the Ethernet cable is properly connected to the dedicated network port on the UPS and your active network. Check your network settings and any firewall configurations that might be blocking communication.

For more detailed troubleshooting information and advanced diagnostics, please consult the comprehensive User Manual (PDF) or contact APC customer support.

Technical Specifications

Warranty and Support

Warranty Information

This APC Smart-UPS SMC1000C is backed by a comprehensive warranty to ensure your peace of mind:

• UPS Unit: 2 years repair or replace (excluding battery).
• Battery: 2 years.
• Connected Equipment Protection Policy: Up to $150,000.

Please note: For units purchased and/or registered after August 1, 2023, the SmartConnect cloud monitoring feature is offered as a 6-month free trial.

Customer Support

For technical assistance, warranty claims, or any further inquiries regarding your APC Smart-UPS, please utilize the following resources:

• Download the Official User Manual (PDF) for detailed instructions and information.
• Visit the Official APC Store on Amazon for product information and accessories.

You may also refer to the contact information provided in your product documentation for direct support from APC.