Introduction
This manual provides essential information for the assembly, operation, maintenance, and care of your Serta Conway Big & Tall Executive Office Chair. Please read these instructions thoroughly before assembly and use to ensure proper function and longevity of your product.
Image: The Serta Conway Big & Tall Executive Office Chair, showcasing its ergonomic design, padded armrests, and wooden swivel base.
Safety Information
- Weight Capacity: This chair is designed to support a maximum weight of 350 pounds. Do not exceed this limit to prevent damage or injury.
- Assembly: Two people are recommended for assembly to ensure stability and ease of construction.
- Casters: The provided casters are suitable for most floor types. For wood floors or delicate surfaces, it is recommended to purchase soft tread casters separately to prevent scratches.
- Maintenance: Regularly inspect all bolts and screws to ensure they are tight. Retighten as necessary.
- Usage: Avoid standing on the chair or using it as a step stool. Do not use the chair if any parts are damaged or missing.
Package Contents
Before beginning assembly, verify that all components are present and undamaged. If any parts are missing or damaged, please contact customer support.
- Chair Backrest
- Seat Cushion with Armrests
- Mechanism Plate
- Gas Lift Cylinder
- Wooden Swivel Base
- Casters (5 pieces)
- Assembly Hardware (screws, washers, Allen wrench)
Assembly Instructions
Follow the step-by-step instructions provided in the included assembly guide. Two individuals are recommended for easier and safer assembly. Ensure all connections are secure before use.
- Attach Casters to Base: Insert the five casters into the holes at the end of each leg of the wooden swivel base. Push firmly until they click into place.
- Insert Gas Lift: Place the gas lift cylinder into the center hole of the assembled base.
- Attach Mechanism Plate: Secure the mechanism plate to the underside of the seat cushion using the provided screws. Ensure the front of the mechanism faces the front of the seat.
- Connect Seat to Gas Lift: Carefully place the assembled seat onto the gas lift cylinder.
- Attach Backrest: Align the backrest with the seat and secure it using the remaining screws. Some persuasion may be needed to align holes properly.
After assembly, test all functions to ensure proper operation.
Operating Instructions
Your Serta Conway chair offers several adjustments for personalized comfort:
- Seat Height Adjustment: Locate the multi-purpose lever on the right side beneath the seat. To raise the seat, lift the lever while taking your weight off the chair. To lower the seat, lift the lever while seated.
- Tilt and Tilt Lock: Pull the same multi-purpose lever outwards to enable the chair's tilt function, allowing the backrest and seat to recline together. Push the lever inwards to lock the chair in an upright position.
- Adjustable Lumbar Support: A dial located on the side of the backrest allows you to fine-tune the lumbar support to your preference. Rotate the dial to increase or decrease the support in your lower back.
- Swivel Function: The chair features a 360-degree swivel base for easy movement and access within your workspace.
Image: Close-up of the multi-purpose adjustment lever, illustrating its functions for height adjustment and tilt lock.
Image: The Serta Conway chair demonstrating its recline capability, showing an angle range from 100 to 122 degrees.
Maintenance and Care
- Cleaning: For general cleaning, spot clean the bonded leather upholstery with a damp cloth and mild soap. Avoid harsh chemicals or abrasive cleaners.
- Wood Care: Wipe wooden components with a soft, dry cloth. Avoid excessive moisture.
- Hardware: Periodically check and tighten all screws and bolts to maintain the chair's stability and structural integrity.
- Casters: Keep casters free of debris to ensure smooth rolling.
Troubleshooting
If you encounter any issues with your chair, refer to the following common solutions:
- Chair Sinks or Does Not Hold Height: This may indicate an issue with the gas lift cylinder. Ensure the height adjustment lever is fully engaged. If the problem persists, the gas lift may need replacement.
- Creaking Noises: Check all assembly bolts and screws and tighten them securely. Lubrication of moving parts may also help.
- Difficulty Rolling Casters: Ensure casters are free of hair or debris. For optimal performance on specific floor types, consider replacing the standard casters with appropriate alternatives (e.g., soft tread for hard floors).
- Backrest Mechanism Not Holding: Verify that the tilt lock lever is fully engaged. If the mechanism continues to fail, contact customer support.
Specifications
| Feature | Detail |
|---|---|
| Model Name | Conway |
| Model Number | 43506C |
| Color | Grey |
| Product Dimensions (Overall) | 30.5"D x 27.25"W x 43.5"H |
| Maximum Chair Height | 47" |
| Minimum Chair Height | 43.5" |
| Maximum Seat Height | 23.25" |
| Minimum Seat Height | 19.5" |
| Seat Depth | 19" |
| Back Height | 24.75" |
| Inside Seat Width | 21.5" |
| Maximum Arm Height | 30.25" |
| Minimum Arm Height | 26.75" |
| Maximum Weight Recommendation | 350 Pounds |
| Materials | Wood, Metal, Foam, Upholstered Material, Plastic |
| Upholstery | Bonded Leather |
| Special Features | Adjustable Height, Adjustable Lumbar, Tilting, Swivel Base |
| Item Weight | 58 pounds |
Image: Diagram illustrating the detailed dimensions of the Serta Conway Executive Office Chair, including width, depth, and height measurements for various components.
Image: Close-up of the chair's wooden and metal base, highlighting its robust construction and 350-pound weight capacity.
Image: Illustration showing an SGS test report and a heavy-duty Class IV gas lift, indicating the chair's adherence to quality and durability standards.
Warranty and Support
Your Serta Conway Executive Office Chair is covered by a 1-year limited manufacturer's warranty. This warranty covers defects in materials and workmanship under normal use.
For warranty claims, replacement parts, or any product-related inquiries, please contact Serta Customer Support. USA Customer Support is available to assist you.
Please retain your proof of purchase for warranty validation.
