ASTRO Gaming A20 Wireless Headset for Xbox One, PC & Mac User Manual

Introduction

The ASTRO Gaming A20 Wireless Headset delivers an enhanced audio experience for gaming on Xbox One, PC, and Mac. Designed for accuracy and precision, this headset features ASTRO audio with 40mm drivers, providing audio fidelity tuned for a competitive edge. The 5.8 GHz wireless connection ensures low-latency gaming audio. Users can customize audio and microphone settings using the ASTRO Command Center software. The headset also includes a convenient flip-to-mute microphone.

What's in the Box

• Astro A20 Headset
• User Manual

Product Overview

Front view of the ASTRO Gaming A20 Wireless Headset, showcasing the black and green design with the ASTRO logo on the earcups.

Rear view of the ASTRO Gaming A20 Wireless Headset, showing the adjustable headband and earcups.

Side view of the ASTRO Gaming A20 Wireless Headset, highlighting the power button, volume controls, and game/voice balance buttons on the earcup.

Top view of the ASTRO Gaming A20 Wireless Base Station, indicating PC, XBOX, USB, OPT IN, and PWR indicators.

Angled view of the ASTRO Gaming A20 Wireless Base Station, showing its compact design.

Rear view of the ASTRO Gaming A20 Wireless Base Station, displaying the Micro USB, Optical In, and USB ports.

Setup Instructions

Initial Setup and Firmware Update (PC/Mac)

1. Download and install the ASTRO Command Center software on your PC or Mac.
2. Connect the ASTRO A20 receiver/base station to your computer using the provided USB cable.
3. Connect the A20 headset to the base station using a short USB cable (if not already connected wirelessly).
4. Open the ASTRO Command Center and allow any available firmware updates to install. This ensures optimal performance.
5. Within the ASTRO Command Center, you can adjust EQ settings, microphone levels, and other parameters to your preference.

Xbox One Connection

1. Connect the ASTRO A20 base station to your Xbox One using the longer USB cable (for power and data) and the optical cable (for game audio).
2. Ensure the base station is switched to 'XBOX' mode.
3. On your Xbox One, navigate to Settings > Display & Sound > Audio Output.
4. Set the Optical audio to Stereo uncompressed. The headset does not support DTS or Dolby Digital Surround directly.
5. For virtual surround sound, enable Windows Sonic for Headphones or Dolby Atmos for Headphones (if purchased) in the Xbox One audio settings.
6. Check the box for HDMI/Optical headset.
7. The short USB cable can be used to charge the headset directly from the Xbox One or the base station.

Operating Instructions

Powering On/Off

Press and hold the power button on the headset to turn it on or off. The headset will automatically connect to the paired base station.

Charging the Headset

Connect the headset to the base station or directly to a USB power source using the provided Micro USB cable. The headset offers up to 15+ hours of battery life on a full charge. An LED indicator on the headset will show charging status.

Microphone Functionality

The A20 headset features a flip-to-mute microphone. Simply flip the microphone boom upwards to mute your voice, and flip it down to unmute. This provides quick and intuitive control over your communication.

Volume and Balance Controls

Use the thumbwheel on the earcup to adjust the overall volume. Dedicated buttons allow you to balance game audio and chat audio, ensuring you can hear what's most important in any given moment.

ASTRO Command Center Software

For advanced customization, connect your base station to a PC or Mac and use the ASTRO Command Center. This software allows you to:

• Create and save custom EQ presets for different game types or media.
• Adjust microphone settings, including noise gate levels and sidetone (how much of your own voice you hear).
• Update headset and base station firmware.

Maintenance

To ensure the longevity and optimal performance of your ASTRO Gaming A20 Wireless Headset, follow these maintenance guidelines:

• Cleaning: Use a soft, dry cloth to clean the headset and base station. Avoid using harsh chemicals or abrasive materials.
• Storage: Store the headset in a cool, dry place away from direct sunlight and extreme temperatures.
• Cable Care: Handle all cables gently. Avoid sharp bends or excessive pulling that could damage the connectors or wiring.
• Ear Cushions: The cloth ear cushions can be gently wiped clean. If removable, follow specific instructions for deeper cleaning if provided by ASTRO Gaming.

Troubleshooting

No Audio / Low Volume

• Ensure the headset is powered on and fully charged.
• Verify the base station is correctly connected to your console/PC and switched to the correct mode (Xbox or PC).
• Check the volume thumbwheel on the headset and the game/voice balance buttons.
• For Xbox One: Confirm that Optical audio is set to Stereo uncompressed and HDMI/Optical headset is checked in Xbox audio settings.
• If using PC/Mac, ensure the ASTRO A20 is selected as the default audio output device.
• If experiencing low volume, check EQ settings in ASTRO Command Center.

Microphone Not Working

• Ensure the microphone boom is flipped down (unmuted).
• Power cycle the headset: Turn it off, then on again.
• Power cycle the base station: Unplug it from the power source, wait 10 seconds, then plug it back in. Alternatively, switch the mode from Xbox to PC and back.
• For Xbox One: If the Xbox does not recognize the mic, try creating a new Xbox profile and switching the headset to it, then switch back to your primary profile.
• Check microphone settings in ASTRO Command Center for proper levels and noise gate configuration.

Connection Issues / Disconnections

• Ensure the base station is within range and free from obstructions.
• Minimize interference from other 5.8 GHz wireless devices.
• Perform a firmware update via ASTRO Command Center to resolve known connectivity bugs.
• If the headset remains powered on even after being turned off or disconnected from charging, a hard reset may be required (consult ASTRO Gaming support for specific instructions if not covered in the manual).

Specifications

Warranty Information

The ASTRO Gaming A20 Wireless Headset comes with a 1 Year Limited Hardware Warranty. Please retain your proof of purchase for warranty claims. For detailed terms and conditions, refer to the official ASTRO Gaming website or contact customer support.

Support

For further assistance, technical support, or to access the latest drivers and software, please visit the official ASTRO Gaming support website. You can find FAQs, troubleshooting guides, and contact information for customer service there.

ASTRO Gaming Website: www.astrogaming.com/support