Poly Blackwire 5220 USB-A Headset User Manual

Introduction

The Poly Blackwire 5220 USB-A Headset is designed for enhanced compatibility, exceptional comfort, and universal connectivity, making it ideal for all-day use in various communication environments. This headset features a noise-canceling microphone with a flexible boom, intuitive inline controls, and soft, conforming ear cushions for passive noise cancellation. It offers flexible connectivity options including USB-A and 3.5 mm, ensuring clear audio and improved productivity for PC, Mac, tablet, and mobile phone users.

What's in the Box

• Poly Blackwire 5220 USB-A Headset

Product Overview

Setup

Connecting the Headset

1. For PC/Mac: Connect the headset's USB-A connector directly to an available USB-A port on your computer. The headset is plug-and-play, meaning it should be automatically recognized by your operating system.
2. For Mobile Phone/Tablet: Connect the headset's 3.5 mm jack to the audio port on your mobile device.

Once connected, your operating system or communication application (e.g., Microsoft Teams, Zoom) should automatically detect the headset as the primary audio input and output device. If not, you may need to select it manually in your device's sound settings or the application's audio preferences.

Operating Instructions

Inline Controls

The Blackwire 5220 features an intuitive inline control unit for easy call management:

• Answer/End Call Button: Press to answer an incoming call or end an active call.
• Volume Up (+) Button: Press to increase the listening volume.
• Volume Down (-) Button: Press to decrease the listening volume.
• Mute Button: Press to mute or unmute the microphone. A voice alert may indicate the mute status.

Microphone Adjustment

Position the flexible boom microphone approximately two finger-widths from the corner of your mouth for optimal voice pickup. The microphone is designed to be noise-canceling, focusing on your voice and minimizing background distractions.

SoundGuard Digital Protection

The headset incorporates SoundGuard Digital technology to protect your hearing. It safeguards against sound levels over 118 dBA, sudden loud sounds, and long-term exposure to noise, ensuring a safe listening experience.

Maintenance

Cleaning

• Wipe the headset, including ear cushions and microphone boom, with a soft, dry cloth.
• Avoid using harsh chemicals or abrasive cleaners.

Storage

• Store the headset in a cool, dry place away from extreme temperatures.
• Utilize the included carrying case for protection during travel or storage.

Troubleshooting

No Sound or Microphone Not Working

• Ensure the headset is securely plugged into the correct port (USB-A or 3.5 mm).
• Check your computer's or device's sound settings to ensure the Poly Blackwire 5220 is selected as the default playback and recording device.
• Verify that the microphone is not muted using the inline control.
• Test the headset with another application or device to rule out software-specific issues.

Poor Audio Quality

• Ensure the microphone boom is properly positioned near your mouth.
• Check for any physical obstructions or damage to the cables.
• If using with a computer, ensure your audio drivers are up to date.

Specifications

Warranty and Support

Warranty Information

The Poly Blackwire 5220 USB-A Headset comes with a 2-year global warranty from the date of purchase. Please retain your proof of purchase for warranty claims.

Additional Support

For detailed information, advanced settings, or further assistance, please refer to the official User Guide (PDF) available online:

Download User Guide (PDF)

You can also visit the official Poly support website for FAQs, software downloads, and contact information.