Introduction
This manual provides comprehensive instructions for the installation, operation, maintenance, and troubleshooting of your Ring Video Doorbell Elite. Please read this manual thoroughly before installation and use to ensure proper functionality and safety.
The Ring Video Doorbell Elite is a professional-grade doorbell camera designed for hardwired Power over Ethernet (PoE) connectivity, offering 1080p HD video, two-way audio, and advanced motion detection.
Setup and Installation
The Ring Video Doorbell Elite requires professional installation due to its Power over Ethernet (PoE) requirements and the need for specific wiring. It is not a DIY installation for most users.
Installation Requirements:
- Professional Installation: Installation by a qualified professional is required.
- Ethernet Wiring: An Ethernet cable must be run from your internet modem to the doorbell location.
- Low-Voltage Bracket: A hole in the wall is needed for the low-voltage bracket. Ensure sufficient room behind the electrical box; a shallow box is not suitable.
- Internet Speed: A minimum upload speed of 1Mbps is required, with 2Mbps recommended for optimal performance.
Box Contents:
Verify that all components are present before beginning installation:
- Ring Video Doorbell Elite unit
- Faceplates (Satin Nickel, Pearl, Venetian, Black)
- Low-Voltage Bracket
- 50-ft. (9.14-m.) Ethernet Cable
- 3-ft (1-m) Ethernet Cable
- Elite Power Kit
- Mounting Hardware
- Screwdriver
- User Manual (this document)
- Security Sticker
Image: The Ring Video Doorbell Elite unit, shown in a satin nickel finish, featuring the camera lens, doorbell button with a blue LED ring, and speaker grille.
Image: The Ring Video Doorbell Elite installed flush on a light-colored exterior wall, demonstrating its integrated appearance.
Operating Instructions
Core Features:
- 1080p HD Video: Provides clear video monitoring of your entryway.
- Live View: Access real-time video from your phone, tablet, or PC.
- Night Vision: Infrared night vision ensures visibility in low-light conditions.
- Two-Way Audio: Speak to visitors and hear their responses with noise cancellation.
- Advanced Motion Detection: Receive alerts when motion is detected in customizable zones.
- Doorbell Press Alerts: Get instant notifications when the doorbell button is pressed.
Using the Ring App:
The Ring app is essential for controlling and monitoring your Video Doorbell Elite. Download the app from your device's app store and follow the on-screen instructions to set up your device.
- Receive Alerts: The app sends alerts to your phone, tablet, or PC when motion is detected or the doorbell is pressed.
- Live View Access: Tap the notification or open the app to see a live feed from your doorbell.
- Two-Way Talk: Use the microphone and speaker icons in the app to communicate with visitors.
- Customizable Privacy Zones: Define areas within the camera's view that you do not want to monitor.
- Audio Privacy: Control when audio is recorded or transmitted.
Image: A smartphone displaying the Ring app interface, showing options for live view, event history, motion settings, and device health. This illustrates how users interact with the doorbell's features.
Image: The Ring Video Doorbell Elite next to a smartphone displaying a live view of a delivery person at the door, demonstrating real-time interaction.
Alexa Integration:
Connect your Ring Video Doorbell Elite with Alexa for enhanced functionality:
- Announcements: Hear announcements on compatible Echo devices when your doorbell is pressed.
- Live View on Screen Devices: If you have an Echo device with a screen (e.g., Echo Show), you can see a live view from your doorbell.
- Two-Way Talk via Alexa: Say "Alexa, talk to the front door" to communicate with visitors through your Echo device.
Ring Protect Subscription (Sold Separately):
A Ring Protect subscription offers additional features:
- Video Recording: Save recorded videos for up to 180 days.
- Alerts for People and Packages: Receive more specific notifications.
- And more advanced features.
Maintenance
To ensure optimal performance and longevity of your Ring Video Doorbell Elite, follow these maintenance guidelines:
- Cleaning the Lens: Periodically wipe the camera lens with a soft, clean, damp cloth to remove dust, dirt, or smudges that may affect video clarity. Avoid abrasive cleaners.
- Firmware Updates: Ensure your device's firmware is always up to date. The Ring app will typically notify you of available updates, which often include performance improvements and security enhancements.
- Environmental Protection: While the device is weather-resistant, extreme conditions (e.g., heavy snow accumulation directly on the lens) may temporarily impair functionality. Clear any obstructions as needed.
- Network Stability: Maintain a stable internet connection. As the device relies on Power over Ethernet, ensure your network infrastructure (router, cables) is functioning correctly.
Troubleshooting
If you encounter issues with your Ring Video Doorbell Elite, refer to the following common problems and solutions:
No Video or Poor Video Quality:
- Check Internet Connection: Ensure your internet modem and Ethernet connection to the doorbell are active and stable. The device requires a minimum upload speed of 1Mbps (2Mbps recommended).
- Clean Lens: Wipe the camera lens with a soft cloth to remove any dirt or obstructions.
- App Restart: Close and reopen the Ring app. Sometimes a simple app restart can resolve temporary glitches.
- Device Restart: If issues persist, try restarting the doorbell by temporarily disconnecting its power source (via the Elite Power Kit or PoE switch) and reconnecting after a few seconds.
Motion Detection Issues:
- Adjust Motion Settings: In the Ring app, review and adjust your motion detection zones and sensitivity settings. Ensure privacy zones are not blocking critical areas.
- Environmental Factors: Strong sunlight, shadows, or moving objects (like tree branches) can sometimes trigger false alerts. Adjust settings or physical placement if possible.
No Audio or Poor Audio Quality:
- Check App Volume: Ensure the volume on your phone/tablet and within the Ring app is turned up.
- Network Latency: High network latency can affect two-way audio. Verify your internet connection speed and stability.
- Noise Cancellation: The device has noise cancellation, but extreme background noise might still affect clarity.
Device Not Responding:
- Power Check: Confirm the device is receiving power via Power over Ethernet. Check the Elite Power Kit and Ethernet cable connections.
- Network Connectivity: Ensure your network is operational and the doorbell has a stable connection.
- Contact Support: If the device remains unresponsive after basic troubleshooting, contact Ring Support.
Specifications
| Feature | Detail |
|---|---|
| Video | 1080p HD Video, Live View, Night Vision |
| Field of View | 160° horizontal, 90° vertical |
| Motion Detection | Advanced Motion Detection |
| Audio | Two-way audio with noise cancellation |
| Power | Power over Ethernet (PoE) |
| Internet Requirements | Minimum 1Mbps upload speed, 2Mbps recommended |
| Connectivity | 802.11 b/g/n Wi-Fi (2.4GHz or 5.0GHz), Ethernet |
| Operating Conditions | -5°F to 120°F (-20.5°C to 48.5°C), Weather Resistant |
| Dimensions | 4.80 in x 2.75 in x 2.17 in (11.94 cm x 6.98 cm x 5.51 cm) |
| Available Colors | Satin Nickel, Pearl, Venetian, Black (faceplates) |
Warranty
The Ring Video Doorbell Elite comes with a 1-year limited warranty and service included. Use of the Video Doorbell is subject to the terms found on the official Ring website. Please refer to the warranty documentation provided with your product or visit the Ring support page for full details.
Support
For further assistance, detailed FAQs, or to contact customer service, please visit the official Ring support page. You can find more information and support resources by clicking here (link provided in product specifications for support page).
For information regarding Ring Protect subscription plans, visit the Ring website.