Introduction
This manual provides essential information for the safe and effective operation of your Snailax Shiatsu Neck and Shoulder Massager SL-128B. Please read it thoroughly before first use and retain it for future reference.
Safety Information
- Always unplug the massager when not in use.
- Do not use the massager while sleeping or taking a bath.
- Keep the massager away from water.
- Do not use the massager if you have any medical conditions or are pregnant without consulting a doctor first.
- Always follow the instructions provided in the user manual for safe and effective use.
- The massager has a built-in timer and will automatically turn off after 15 minutes. You can push the on button to start another 15-minute session.
- To avoid possible overheating, it is not recommended to use the massager for more than 30 consecutive minutes.
- The massager has an overheat protection feature and will turn itself off if it is overheated. Please wait for the massager to cool down before powering it back on.
- Avoid using the massager in a humid setting with high levels of moisture.
- Do not clean the massager with detergents or any sort of liquid. Wipe the massager with a soft, slightly damp cloth.
- Disconnect the power when not in use or when cleaning the massager.
- Do not use the massager if the power cord is damaged.
- Do not let children use the massager.
- Stop using the massager if you experience discomfort or pain.
- Do not use the massager on sensitive skin.
- Do not use the massager on joints and bony parts of the body.
- Do not use the massager on your abdominal region if you are pregnant.
Package Contents
Your Snailax Shiatsu Neck and Shoulder Massager package includes:
- Snailax Shiatsu Neck and Shoulder Massager Unit
- AC Home Adapter
- Car Adapter
- Removable Dustproof Cover
- User Manual

Product Features
- 3D Deep Shiatsu Massage: Features 8 deep-kneading massage rotating nodes designed to relax tense body muscles. The U-shaped ergonomic design is ideal for the neck, back, shoulder, legs, calves, and feet.
- Soothing Heat Therapy: An optional heat function provides gentle warmth to soothe aching muscles and improve blood circulation.
- Armrest Design: Includes multipurpose handle belts to free your hands and arms, allowing for easy adjustment of the massager's position and apply desired pressure.
- Versatile Use: Suitable for use in your car, home, or office. Both an AC home adapter and a car adapter are included.
- Easy Operation: Simple control panel with clearly marked buttons for power, direction, intensity, and heat.
- Automatic Timer: Equipped with a 15-minute timer setting for safe use.

Control Panel Overview
The control panel is located on one of the armrest straps for easy access during use. It features four buttons:
- Power Button: Press to turn the massager on/off.
- Direction Button: Press to change the rotation direction of the massage nodes.
- Intensity Button: Press to adjust the massage intensity (multiple levels available).
- Heat Button: Press to turn the soothing heat function on/off.

Setup
Before using your massager, ensure it is properly set up:
- Connect Power: Connect the appropriate adapter (AC home adapter or car adapter) to the massager's power input.
- Attach Dustproof Cover: For hygiene and comfort, you may attach the removable dustproof cover over the massage nodes. This cover can be easily removed and washed.
Operating Instructions
The Snailax Shiatsu Neck and Shoulder Massager is designed for versatile use on various body parts. Follow these steps for optimal experience:
- Position the Massager: Place the massager on the desired body area (neck, shoulders, back, waist, abdomen, legs, calves, feet).
- Adjust Armrest Straps: Utilize the armrest design by slipping your hands or arms through the loops. This allows you to adjust the massager's position and apply desired pressure.
- Power On: Press the "Power On/Off" button on the control panel to start the massage. The massager will begin its default massage mode.
- Activate Heat (Optional): Press the "Heat" button to turn on the soothing heat function. The massage nodes will glow red when heat is active. Press again to turn off.
- Change Massage Direction: Press the "Direction" button to reverse the rotation of the massage nodes. This can help target different muscle groups.
- Adjust Intensity: Press the "Intensity" button to cycle through available massage intensity levels (e.g., low, medium, high) to suit your preference.
- Enjoy the Massage: Relax and allow the deep-kneading nodes to work on your muscles. The massager will automatically turn off after 15 minutes.
- Power Off: To end your session early, press and hold the "Power On/Off" button until the unit turns off.



Video 1: Must have after long days at work. This video demonstrates the Snailax massager being used on the neck and shoulders, highlighting its effectiveness after a long day. It shows the user adjusting the massager and enjoying the experience.
Maintenance and Care
- Cleaning: Disconnect the massager from the power source. Wipe the massager with a soft, slightly damp cloth. Do not use abrasive cleaners or immerse the unit in water.
- Dustproof Cover: The removable dustproof cover can be detached and washed as needed. Ensure it is completely dry before reattaching.
- Storage: Store the massager in a cool, dry setting. Avoid storing it in the bathroom or in a humid environment. Keep away from direct sunlight and heat sources like fireplaces, heaters, stoves, ovens, or furnaces.

Troubleshooting
If you encounter any issues with your Snailax massager, please refer to the table below:
| Problem | Cause | Solution |
|---|---|---|
| Massager is not turning on | Power plug is loose / Adapter is not plugged in correctly / No power | Reconnect the plug to the outlet / Unplug the adapter and plug it in again / Try a different power outlet or check the power source |
| Massager is turning off on its own | The 15-minute timer went off / Overheat protection feature activated | Push the on button to start another 15-minute session / Wait for the massager to cool down before powering it back on |
Specifications
- Brand: Snailax
- Model Number: SL-128B
- Product Dimensions: 5.1 x 15.7 x 21.3 inches
- Item Weight: 4 Pounds
- Material: Leather, cozy mesh cloth
- Power Source: Corded Electric
- Manufacturer: SNAILAX
- First Available: March 26, 2017
Warranty and Support
This product has a warranty against defects in materials and workmanship for 90 days from the date of purchase. Proof of purchase must be presented within 90 days from the date of purchase. Defects due to accidental damage or misuse are not covered.
For any reason, if you’re not satisfied with your Snailax neck back massager, return it within 30 days and get a full money back refund.
For support or warranty claims, please contact Snailax customer service.