1. Introduction
Thank you for choosing the Osaki OS-4000LS Massage Chair. This manual provides essential information for the safe and effective use of your massage chair. The OS-4000LS features 42-inch L-Track rollers for comprehensive massage coverage from head to buttocks, enhanced massage intensity, space-saving recline technology requiring less than 4 inches from a wall, and a 3-step shoulder adjustment with footrest extension to accommodate various body types.

Image: The Osaki OS-4000LS massage chair in a cream finish, showcasing its design and remote control.
2. Safety Information
Please read all instructions carefully before using the massage chair. Keep this manual for future reference.
- Electrical Safety: Ensure the power cord is not damaged and is properly plugged into a grounded outlet. Do not operate the chair with wet hands or in damp environments.
- User Restrictions: This appliance is not intended for use by persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.
- Medical Conditions: Consult a physician before use if you have any medical conditions, are pregnant, have a pacemaker, or are undergoing medical treatment.
- Proper Use: Do not stand on the chair or use it for purposes other than massage. Avoid prolonged use in one area to prevent discomfort.
- Environment: Use the chair on a flat, stable surface. Keep away from heat sources and direct sunlight.
3. Setup and Placement
The Osaki OS-4000LS massage chair is delivered curbside and may require some assembly. Ensure you have adequate space for installation and operation.
- Unpacking: Carefully remove all packaging materials. Retain packaging for potential future transport.
- Assembly: Follow the specific assembly instructions provided in the separate assembly guide. Typically, this involves attaching the footrest and side panels.
- Placement: Position the chair on a level, stable floor. Due to its space-saving recline technology, the chair requires less than 4 inches of clearance from a wall for full recline.
- Power Connection: Plug the power cord securely into a grounded electrical outlet.

Image: Diagram showing the dimensions of the Osaki OS-4000LS massage chair, indicating a depth of 100 inches, width of 50 inches, and height of 100 inches.
4. Operating Instructions
The OS-4000LS offers various massage programs and adjustments for a personalized experience.
- Power On: Locate the power button, usually on the side or near the remote control holder, and press it to turn on the chair.
- Remote Control: Use the wired remote control to select massage programs, adjust intensity, recline position, and other settings. Refer to the remote control guide for detailed button functions.
- L-Track Massage: The 42-inch L-Track system provides massage from your neck down to your glutes. Explore different programs to experience various massage techniques.
- Shoulder Adjustment: Utilize the 3-step shoulder adjustment feature to customize the shoulder massage position for your height.
- Footrest Extension: The footrest can be extended to comfortably accommodate users of different heights.
- Recline Function: Use the remote to recline the chair to your desired position. The space-saving design allows for full recline with minimal wall clearance.
- Power Off: After use, press the power button to turn off the chair and unplug it from the outlet if not in regular use.

Image: A man comfortably seated and relaxing in the Osaki OS-4000LS massage chair, demonstrating its operational use.
5. Maintenance
Proper maintenance ensures the longevity and optimal performance of your massage chair.
- Cleaning: Wipe clean the faux leather surfaces with a soft, damp cloth. Do not use abrasive cleaners, solvents, or harsh chemicals, as these can damage the material.
- Storage: If storing the chair for an extended period, unplug it and cover it to protect it from dust.
- Inspection: Periodically check the power cord and all connections for any signs of damage. If any damage is found, discontinue use and contact customer support.
6. Troubleshooting
If you encounter issues with your Osaki OS-4000LS massage chair, refer to the following common solutions:
- Chair does not power on:
- Ensure the power cord is securely plugged into a working electrical outlet.
- Check if the power switch on the chair is in the 'ON' position.
- Verify the circuit breaker for the outlet has not tripped.
- Massage function is not working:
- Confirm the chair is powered on and the remote control is functioning.
- Ensure no objects are obstructing the massage rollers or footrest.
- Try restarting the chair by powering it off and on again.
- Unusual noises during operation:
- Minor operational sounds are normal. If noises are loud or unusual, power off the chair immediately.
- Check for any loose components or obstructions.
If these steps do not resolve the issue, please contact customer support.
7. Specifications
| Feature | Detail |
|---|---|
| Brand | Osaki |
| Model Name | Charles (OS-4000LS) |
| Color | Cream |
| Product Dimensions | 100"D x 50"W x 100"H |
| Item Weight | 350 pounds |
| Material | Faux Leather |
| Fill Material | Foam |
| Recommended Uses | Relaxing |
| Room Type | Indoor |
| Age Range | Adult |
| UPC | 857802006057 |
| First Available | November 19, 2016 |
8. Warranty and Returns
Please review the following information regarding product returns and guarantees:
- 30-Day Money Back Guarantee: A 30-day money-back guarantee is offered, minus the cost of shipping.
- Restocking Fee: A restocking fee of up to 20% of the item's price may apply to returns.
- Damaged Items: Items with damages caused by the buyer are not returnable.
For detailed warranty information, please refer to the warranty card included with your product or contact Osaki customer support.
9. Customer Support
For any questions, technical assistance, or service requests, please contact Osaki customer support. Refer to the contact information provided in your product packaging or on the official Osaki website.





