1. Introduction
Welcome to the instruction manual for your new Windsor Sensor S2 HEPA Upright Vacuum. This manual contains important information regarding the safe and efficient operation, maintenance, and care of your vacuum cleaner. Please read all instructions carefully before using the appliance and retain this manual for future reference.

Image 1: The Windsor Sensor S2 HEPA Upright Vacuum, a gray unit with a black handle and yellow accents, featuring a 14-inch cleaning path.
2. Important Safety Instructions
When using an electrical appliance, basic precautions should always be followed, including the following:
- Read all instructions before using this vacuum cleaner.
- Do not leave appliance when plugged in. Unplug from outlet when not in use and before servicing.
- Do not use outdoors or on wet surfaces.
- Do not allow to be used as a toy. Close attention is necessary when used by or near children.
- Use only as described in this manual. Use only manufacturer’s recommended attachments.
- Do not use with damaged cord or plug. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service center.
- Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.
- Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
- Do not handle plug or appliance with wet hands.
- Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
- Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
- Turn off all controls before unplugging.
- Use extra care when cleaning on stairs.
- Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
- Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
- Do not use without dust bag and/or filters in place.
3. Product Overview
The Windsor Sensor S2 is a 14-inch upright vacuum designed for efficient cleaning. It features a HEPA filtration system and is built for durability.
Key Components:
- Handle: Ergonomically designed for comfortable operation.
- Power Switch: Conveniently located for easy access.
- Hose and Attachments: Integrated hose with various tools for detailed cleaning.
- Brush Roll: Effectively agitates carpet fibers to lift dirt.
- HEPA Filter: Captures fine dust and allergens.
- Dust Bag Compartment: Houses the disposable dust bag.
- Height Adjustment System: Automatically adjusts to different floor types.
4. Setup
4.1 Unpacking
Carefully remove all components from the packaging. Ensure all parts listed in the product overview are present. Dispose of packaging materials responsibly.
4.2 Handle Assembly
Insert the handle into the main body of the vacuum until it clicks securely into place. Ensure the power cord is properly wrapped around the cord hooks provided on the handle.
4.3 Installing the Dust Bag
Open the dust bag compartment. Insert a new HEPA filter dust bag, ensuring it is correctly seated and sealed to prevent dust leakage. Close the compartment securely.
5. Operating Instructions
5.1 Powering On/Off
Plug the power cord into a suitable electrical outlet. To turn the vacuum on, press the power button located on the handle. Press the button again to turn the vacuum off.
5.2 Adjusting for Floor Types
The Windsor Sensor S2 features an automatic height adjustment system. The vacuum will automatically detect the floor type (e.g., hardwood, carpet) and adjust the brush roll height accordingly for optimal cleaning performance.
5.3 Using Attachments
For detailed cleaning of upholstery, stairs, or hard-to-reach areas, detach the hose from its storage position. Select the appropriate attachment (e.g., crevice tool, dusting brush) and connect it to the end of the hose. Ensure the attachment is firmly connected before use.
6. Maintenance
Regular maintenance ensures the longevity and optimal performance of your vacuum cleaner.
6.1 Dust Bag Replacement
Check the dust bag regularly. Replace the dust bag when it is full or when suction power decreases significantly. Always use genuine HEPA filter replacement bags.
6.2 Filter Cleaning/Replacement
The HEPA filter should be checked periodically and replaced as needed, typically every 6-12 months depending on usage. Refer to the filter compartment for specific instructions on removal and replacement.
6.3 Brush Roll Cleaning
Periodically inspect the brush roll for tangled hair, strings, or debris. Turn off and unplug the vacuum before attempting to clean the brush roll. Use scissors to carefully cut away any tangled material.
7. Troubleshooting
If your vacuum cleaner is not operating correctly, consult the following common issues before contacting customer service:
- No Power: Check if the power cord is securely plugged into a working outlet. Ensure the power button is pressed.
- Loss of Suction: Check if the dust bag is full and needs replacement. Inspect the hose and attachments for blockages. Ensure filters are clean and properly installed.
- Brush Roll Not Spinning: Unplug the vacuum and check the brush roll for obstructions or tangled debris. Ensure the brush roll is properly seated.
For issues not listed here, please contact Windsor customer support.
8. Specifications
| Feature | Detail |
|---|---|
| Brand | Windsor |
| Model | Sensor S2 |
| Special Feature | HEPA Filtration |
| Filter Type | Cartridge |
| Form Factor | Upright |
| Noise Level | 69 Decibels |
| Controller Type | Push Button |
| Package Dimensions | 44.4 x 12.75 x 9.3 inches |
| Item Weight | 23.3 pounds |
9. Warranty and Support
Your Windsor Sensor S2 HEPA Upright Vacuum is backed by a manufacturer's warranty. For specific warranty details, including coverage period and terms, please refer to the warranty card included with your purchase or visit the official Windsor website. For technical support, replacement parts, or service inquiries, please contact Windsor customer service.
Extended protection plans may be available for purchase separately to provide additional coverage beyond the standard manufacturer's warranty.





