Introduction
Cisco Meraki security cameras are designed for exceptionally simple deployment and configuration. Their integration into the Cisco Meraki dashboard, ease of deployment, and use of cloud-augmented edge storage, eliminate the cost and complexity typically associated with traditional security camera solutions. The MV21 camera provides zero-touch deployment, allowing administrators to add devices to the Cisco Meraki dashboard using only serial numbers, and begin configuration before the hardware even arrives on site. Cameras can be operational within minutes of connecting to the network. The Cisco Meraki dashboard facilitates easy video streaming and the creation of live video walls for monitoring key areas across multiple locations.
Product Overview
Figure 1: The Cisco Meraki MV21 Cloud Managed Indoor Camera, a white dome-shaped camera designed for indoor surveillance.
Key Features
- 720p video recording with H.264 encoding for clear video quality.
- Writes to high endurance 128GB Solid State storage, ensuring reliable local storage.
- Features a 3-10mm vari-focal lens with IR Illumination up to 98ft (30m) for versatile viewing and night vision.
- Meraki dashboard operation provides granular access control for viewing live and historical footage.
- Secure encrypted control architecture ensures data security and privacy.
Package Contents
Verify that all items are present in the package before proceeding with installation.
- Cisco Meraki MV21 Camera Unit
- Mounting Plate
- Mounting Hardware (screws, anchors)
- Quick Start Guide / Documentation
- Power Adapter (may be sold separately depending on region/kit)
Setup
Before You Begin
- Ensure you have an active Meraki dashboard account and network.
- Verify network connectivity (Ethernet with PoE or separate power adapter).
- Have necessary tools for mounting (drill, screwdriver, etc.).
Installation Steps
- Register the Device: Log in to your Meraki dashboard. Navigate to the 'Cameras' section and add the MV21 camera using its serial number.
- Choose Mounting Location: Select an indoor location that provides the desired field of view and has access to network cabling (PoE) or a power outlet.
- Mount the Camera:
- Attach the mounting plate to the ceiling or wall using the provided screws and anchors.
- Connect the Ethernet cable to the camera's port. If not using PoE, connect the power adapter.
- Secure the camera unit to the mounting plate, ensuring it clicks into place.
- Power On: Once connected, the camera will power on and attempt to connect to the Meraki cloud. The LED indicator will show its status.
- Configure in Dashboard: Access the Meraki dashboard to fine-tune camera settings, adjust lens focus (if applicable), set up motion detection zones, and configure recording schedules.
Operating Instructions
Accessing the Camera
The MV21 camera is managed entirely through the Cisco Meraki cloud dashboard. Access the dashboard via a web browser at dashboard.meraki.com using your Meraki credentials.
Live View
From the Meraki dashboard, navigate to the 'Cameras' section. Select your MV21 camera to view its live feed. You can also create custom video walls to monitor multiple cameras simultaneously.
Recording and Playback
The MV21 utilizes cloud-augmented edge storage, meaning video is stored locally on the camera's 128GB SSD and indexed in the cloud. To view historical footage, use the timeline scrubber in the dashboard. Events and motion detections are highlighted for easy navigation.
Configuration
Within the dashboard, you can configure various settings including:
- Video Quality: Adjust resolution and frame rate.
- Motion Detection: Define motion detection zones and sensitivity.
- Alerts: Set up email or SMS notifications for specific events.
- Privacy Settings: Configure privacy regions to obscure sensitive areas.
- Firmware Updates: Schedule and manage automatic firmware updates.
Maintenance
- Cleaning: Gently wipe the camera lens and body with a soft, dry cloth. Avoid abrasive cleaners or solvents.
- Firmware: Ensure the camera's firmware is kept up-to-date through the Meraki dashboard to benefit from the latest features and security enhancements.
- Network Connectivity: Periodically check network connection stability to ensure continuous operation and cloud synchronization.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Camera not powering on. | No power (PoE or adapter). | Verify Ethernet cable is connected to a PoE-enabled switch or ensure power adapter is securely plugged in. |
| Camera not appearing in dashboard. | Network connectivity issue; not registered. | Check network connection. Ensure the camera's serial number is correctly added to your Meraki dashboard network. |
| Poor video quality. | Low bandwidth; lens obstruction; incorrect settings. | Check network bandwidth. Clean the camera lens. Adjust video quality settings in the dashboard. |
| No historical footage. | Recording disabled; storage issue. | Verify recording settings in the dashboard. Contact Meraki support if local storage issues are suspected. |
Specifications
| Feature | Detail |
|---|---|
| Model Number | MV21-HW |
| Video Capture Resolution | 720p |
| Storage | 128GB Solid State (High Endurance) |
| Lens Type | 3-10mm Vari-focal |
| IR Illumination | Up to 98ft (30m) |
| Mounting Type | Wall Mount |
| Connectivity | Wi-Fi, Ethernet (PoE) |
| Indoor/Outdoor Usage | Indoor |
| Dimensions (L x W x H) | 9.4 x 8.9 x 6.5 inches |
| Item Weight | 3.34 pounds |
| Manufacturer | Cisco Systems, Inc |
| Date First Available | October 4, 2016 |
Warranty Information
For detailed warranty information regarding your Cisco Meraki MV21 camera, please refer to the official Cisco Meraki website or the warranty documentation included with your purchase. Warranty terms typically cover manufacturing defects for a specified period from the date of purchase.
Support
For technical assistance, product inquiries, or further support, please visit the official Cisco Meraki support portal. You can find extensive documentation, FAQs, and contact options for their support team at meraki.cisco.com/support.
