1. Introduction
This manual provides detailed instructions for the setup, operation, and maintenance of your SUSAY H96 Max X4 Android 11.0 Streaming Media Player. Please read this manual thoroughly before using the device to ensure proper functionality and to maximize your user experience. Keep this manual for future reference.

Image 1.1: The H96 Max X4 Streaming Media Player and its accompanying remote control. The device is a sleek, black, oval-shaped unit with an LED display, and the remote is a standard black infrared remote with purple navigation buttons.
The H96 Max X4 is a high-performance streaming media player powered by Android 11.0, featuring an Amlogic S905X4 64-bit quad-core processor, 4GB RAM, and 32GB ROM. It supports dual-band Wi-Fi (2.4GHz/5GHz), Bluetooth, 8K Full HD video decoding, H.265, and USB 3.0 connectivity, offering a versatile entertainment experience.

Image 1.2: Visual representation of the Android 11.0 operating system, highlighting its integration with the H96 Max X4 device. This image illustrates the modern Android platform powering the media player.
2. Safety Information
- Do not expose the device to rain, moisture, or extreme temperatures.
- Avoid placing the device near heat sources or in direct sunlight.
- Use only the provided power adapter. Using unauthorized adapters may damage the device and void the warranty.
- Do not open the device casing. Refer all servicing to qualified personnel.
- Keep the device away from children and pets.
- Ensure proper ventilation around the device to prevent overheating.
3. Package Contents
Verify that all items are present in the package:
- SUSAY H96 Max X4 Streaming Media Player
- Remote Control
- Power Adapter
- HDMI Cable
- User Manual (this document)
4. Product Overview
4.1 Device Layout

Image 4.1: A side view of the H96 Max X4 media player, illustrating its compact design and the placement of various ports for connectivity.
The H96 Max X4 features a compact design with essential ports for connectivity. Refer to the image above for a visual guide to the device's layout.
4.2 Ports and Indicators
| Port/Indicator | Description |
|---|---|
| HDMI Out | Connects to your TV or display for video and audio output. |
| USB 3.0 Port | For connecting high-speed USB devices such as external hard drives or flash drives. |
| USB 2.0 Port | For connecting standard USB devices like keyboards, mice, or flash drives. |
| Ethernet (RJ45) | Connects to your router for a wired internet connection (10/100M). |
| DC 5V Power In | Connects to the provided power adapter. |
| LED Display | Displays time, Wi-Fi status, and USB connection status. |
5. Setup Guide
5.1 Connecting to Your TV
- Connect one end of the HDMI cable to the HDMI Out port on the H96 Max X4.
- Connect the other end of the HDMI cable to an available HDMI In port on your television. Note the HDMI input number (e.g., HDMI 1, HDMI 2).
5.2 Powering On
- Connect the power adapter to the DC 5V Power In port on the H96 Max X4.
- Plug the power adapter into a wall outlet.
- The device should power on automatically, and the LED display will illuminate.
- Turn on your TV and select the corresponding HDMI input channel.
5.3 Network Connection
The H96 Max X4 supports both Wi-Fi and Ethernet connections.
5.3.1 Wi-Fi Connection
- From the main menu, navigate to Settings.
- Select Network & Internet.
- Turn on Wi-Fi.
- Select your desired Wi-Fi network from the list of available networks.
- Enter the Wi-Fi password using the on-screen keyboard and click Connect.
5.3.2 Ethernet Connection
- Connect an Ethernet cable from your router to the Ethernet (RJ45) port on the H96 Max X4.
- The device should automatically detect and connect to the wired network.
5.4 Initial Setup Wizard
Upon first boot-up or after a factory reset, the device may guide you through an initial setup wizard. Follow the on-screen prompts to configure language, display settings, and network connection.
6. Operating Instructions
6.1 Navigating the Interface
Use the provided remote control to navigate the Android interface. The directional pad (up, down, left, right) moves the cursor, and the "OK" button confirms selections. The "Back" button returns to the previous screen, and the "Home" button returns to the main launcher.
6.2 Installing and Uninstalling Applications
6.2.1 Installing Apps
Applications can be installed from the pre-installed app store (e.g., Google Play Store) or by sideloading APK files from a USB drive.
- From App Store: Open the app store, search for your desired application, and select "Install".
- Sideloading: Copy the APK file to a USB drive, connect the drive to the H96 Max X4, use a file manager app to locate the APK, and install it. Ensure "Unknown sources" is enabled in Security settings if prompted.
6.2.2 Uninstalling Apps
- Go to Settings > Apps.
- Select the application you wish to uninstall.
- Choose Uninstall and confirm.
6.3 Media Playback
The H96 Max X4 supports a wide range of media formats and resolutions, including 8K and 4K Ultra HD content.

Image 6.1: An illustration demonstrating the device's capability to support 8K, 4K, and 1080P video decoding, indicating its high-resolution playback features.
- 8K/4K Ultra HD: Enjoy content at resolutions up to 7680x4320 (8K) and 3840x2160 (4K) with compatible displays and media.
- H.265 Decoding: Efficiently decodes H.265 (HEVC) video, allowing for high-quality video streaming with less bandwidth.
- 3D Playback: The device supports 3D video formats, offering an immersive viewing experience when paired with a 3D-compatible display and content.

Image 6.2: A visual comparison illustrating the difference in detail and clarity between 4K and 1080P video resolutions, emphasizing the device's 4K decoding capabilities.

Image 6.3: An image depicting a rhinoceros appearing to emerge from a screen, accompanied by a "3D" graphic and 3D glasses, illustrating the device's 3D content playback feature.
6.4 Screen Mirroring (DLNA, Miracast, Airplay)
The H96 Max X4 supports various screen mirroring protocols, allowing you to cast content from your mobile devices to your TV.

Image 6.4: An illustration demonstrating the device's support for DLNA, Miracast, and Airplay technologies, enabling users to mirror content from their mobile devices to a larger screen.
- DLNA: Digital Living Network Alliance allows sharing media between compatible devices on the same network.
- Miracast: A wireless display standard designed for mirroring screens from Android devices.
- Airplay: Apple's proprietary protocol for streaming audio, video, and photos from iOS devices and Macs.
To use these features, ensure your mobile device and the H96 Max X4 are connected to the same Wi-Fi network. The specific steps for initiating screen mirroring will vary depending on your mobile device and the app you are using.
6.5 USB Storage
Connect USB flash drives or external hard drives to the USB 2.0 or USB 3.0 ports to access local media files. Use a file manager application on the H96 Max X4 to browse and play content from connected storage devices.
7. Maintenance
7.1 Cleaning
To clean the device, disconnect it from the power source. Use a soft, dry, lint-free cloth to wipe the exterior. Do not use liquid cleaners or abrasive materials.
7.2 Software Updates
Periodically check for software updates to ensure optimal performance and access to the latest features. Updates can usually be found in Settings > About Device > System Update.
7.3 Resetting the Device
If you experience persistent issues, a factory data reset may resolve them. Warning: This will erase all data and installed applications from the device. To perform a factory reset, go to Settings > System > Reset options > Erase all data (factory reset).
8. Troubleshooting
| Problem | Possible Solution |
|---|---|
| No power | Ensure the power adapter is securely connected to the device and a working power outlet. Try a different outlet. |
| No picture on TV | Verify the HDMI cable is securely connected to both the device and the TV. Ensure the correct HDMI input is selected on your TV. Try a different HDMI cable or TV port. |
| No sound | Check the volume levels on both the device and your TV. Ensure the HDMI cable is functioning correctly. |
| Wi-Fi connection issues | Ensure your Wi-Fi router is on and functioning. Re-enter the Wi-Fi password. Try restarting both the H96 Max X4 and your router. Ensure the device is within range of your Wi-Fi signal. |
| Remote control not working | Check the batteries in the remote control and replace them if necessary. Ensure there are no obstructions between the remote and the device's IR receiver. |
| Apps crashing or freezing | Close and reopen the app. Clear the app's cache (Settings > Apps > [App Name] > Storage > Clear cache). Restart the device. If the problem persists, try uninstalling and reinstalling the app. |
9. Specifications
| Feature | Detail |
|---|---|
| Operating System | Android 11.0 |
| CPU | Amlogic S905X4 64-bit Quad Core ARM Cortex A55 |
| GPU | ARM G31 MP2 |
| RAM | 4GB DDR3 |
| Storage (ROM) | 32GB EMMC |
| Wi-Fi | Dual-band 2.4GHz + 5GHz |
| Bluetooth | BT 4.0 |
| Video Decoding | 8K Full HD, H.265, RealVideo 8/9/10 up to 1080P@60fps, AV1 |
| USB Ports | 1x USB 3.0, 1x USB 2.0 |
| Ethernet | 10/100M, Standard RJ-45 |
| Dimensions | Approx. 5 x 6 x 3 inches |
| Weight | Approx. 12.3 ounces |

Image 9.1: A detailed diagram of the Amlogic S905X4 processor, highlighting its 4-core 64-bit CPU, 3D GPU (Mali-G31 MP2), and low-power design, which are key components of the media player.

Image 9.2: An infographic comparing the data efficiency of AV1, VP9, and H.265 codecs, indicating that AV1 offers 20-30% more video for less data, showcasing the device's advanced decoding capabilities.
10. Warranty and Support
For warranty information and technical support, please refer to the documentation provided with your purchase or contact the retailer. Keep your proof of purchase for warranty claims.