1. Product Overview
The Poly Plantronics HW525 Stereo USB Headset is designed for professional use, offering clear audio and comfortable wear for extended periods. This wired headset connects via USB, making it compatible with various computer systems. It features a durable design and includes an in-line control unit (DA80) for easy call management.
Image 1: The Poly Plantronics HW525 Stereo USB Headset, showing the over-ear design, microphone boom, and the integrated DA80 USB adapter with control buttons.
2. Setup Guide
Follow these steps to set up your Poly Plantronics HW525 Stereo USB Headset:
- Unpack the Headset: Carefully remove the headset and the DA80 USB adapter from its packaging.
- Connect the Headset to DA80: Ensure the headset's quick-disconnect (QD) cable is securely connected to the DA80 USB adapter.
- Connect to Computer: Plug the USB connector of the DA80 adapter into an available USB port on your computer.
- Driver Installation (Automatic): Your computer's operating system (Windows, macOS) should automatically detect and install the necessary drivers. This process may take a few moments.
- Select as Default Device:
- Windows: Go to Sound Settings (right-click speaker icon in taskbar) and select the Plantronics headset as your default playback and recording device.
- macOS: Go to System Preferences > Sound and select the Plantronics headset for both input and output.
- Adjust Fit: Place the headset on your head and adjust the headband for a comfortable fit. Position the microphone boom approximately two finger-widths from the corner of your mouth.
Image 2: Close-up of the DA80 USB adapter, highlighting the call control buttons for volume, mute, and call answer/end.
3. Operating Instructions
The HW525 headset, combined with the DA80 adapter, provides intuitive controls for managing your calls and audio:
- Call Answer/End Button: Press the Call button (typically a phone icon) on the DA80 to answer or end a call in supported softphone applications.
- Volume Up/Down: Use the + and - buttons on the DA80 to adjust the listening volume of the headset.
- Mute/Unmute Microphone: Press the Mute button (microphone icon) on the DA80 to mute or unmute your microphone during a call. A red indicator light on the DA80 typically signifies that the microphone is muted.
- Audio Playback: When not on a call, the headset can be used for general audio playback from your computer, such as music or video.
- Microphone Positioning: For optimal voice clarity, ensure the microphone is positioned about two finger-widths from your mouth. The microphone boom is flexible and can be adjusted.
4. Maintenance and Care
Proper care will extend the life and performance of your headset:
- Cleaning:
- Wipe the headset and DA80 adapter with a soft, dry, lint-free cloth.
- For stubborn dirt, lightly dampen the cloth with water. Avoid using harsh chemicals or abrasive cleaners.
- Do not immerse the headset or DA80 in water or any other liquid.
- Storage: Store the headset in a cool, dry place when not in use. Avoid extreme temperatures.
- Cable Care: Avoid sharp bends or kinks in the cable. Do not pull on the cable to disconnect the headset from the computer or the DA80.
- Ear Cushions: Periodically check ear cushions for wear and tear. Replacement ear cushions may be available from Poly or authorized resellers.
5. Troubleshooting
If you encounter issues with your headset, try these common troubleshooting steps:
- No Sound from Headset:
- Ensure the headset is securely plugged into the DA80 and the DA80 into a working USB port.
- Check your computer's sound settings to confirm the Plantronics headset is selected as the default playback device.
- Increase the volume using the DA80's volume buttons and your computer's master volume.
- Test with a different USB port on your computer.
- Microphone Not Working:
- Ensure the microphone is not muted (check the mute button on the DA80 and its indicator light).
- Verify that the Plantronics headset is selected as the default recording device in your computer's sound settings.
- Adjust the microphone boom's position closer to your mouth.
- Test with a different USB port.
- Echo or Static:
- Lower the headset volume.
- Ensure there are no other audio devices causing interference.
- Update your computer's audio drivers.
- Headset Not Recognized by Computer:
- Try restarting your computer.
- Plug the DA80 into a different USB port.
- Check for any pending operating system updates.
If these steps do not resolve the issue, please refer to the support section for further assistance.
6. Product Specifications
| Feature | Detail |
|---|---|
| Model Name | HW525 Stereo USB Headset (HW725 series) |
| Model Number | 203478-01 |
| Brand | Poly (formerly Plantronics) |
| Connectivity Technology | Wired |
| Headphones Jack | USB |
| Control Type | Call Control (via DA80 in-line adapter) |
| Frequency Range | 200 Hz - 7 kHz |
| Item Weight | 0.035 ounces (approx. 1 gram for headset only, 0.18 kg for package) |
| Product Dimensions | 1.97 x 3.15 x 2.36 inches |
| Material | Plastic |
| Ear Placement | Over Ear |
| UPC | 017229151505 |
| Included Components | Headset, DA80 USB Adapter |
7. Warranty and Support
Warranty Information
This product is covered by a manufacturer's limited warranty. Specific warranty terms, duration, and conditions may vary by region and point of purchase. Please refer to the warranty card included with your product or visit the official Poly website for detailed warranty information.
Optional protection plans may be available for purchase separately, offering extended coverage beyond the standard manufacturer's warranty.
Customer Support
For technical assistance, product inquiries, or to access additional resources, please contact Poly customer support or visit their official website:
- Poly Official Website: www.poly.com/us/en/support
- Refer to the contact information provided in your product packaging for regional support numbers.
When contacting support, please have your product model number (203478-01) and serial number (if applicable) ready.
