DataLocker IronKey Enterprise H300 500GB Encrypted External Hard Drive User Manual

Introduction

This user manual provides essential information for the setup, operation, maintenance, and troubleshooting of your DataLocker IronKey Enterprise H300 500GB Encrypted External Hard Drive. This device is designed to provide secure, portable storage for sensitive data, requiring integration with IronKey EMS Cloud or On-Prem management systems for full functionality.

Product Overview

The image displays the DataLocker IronKey Enterprise H300 500GB Encrypted External Hard Drive. It is a compact, black rectangular device with rounded corners, featuring a textured surface for grip. The "DataLocker" logo is prominently displayed on the top surface. On one end, a USB port is visible, protected by a rubberized cap, indicating its connectivity. The device is designed for robust and secure data storage.

The IronKey Enterprise H300 is a 2.5-inch external hard drive, offering 500GB of encrypted storage. It features a durable design and utilizes USB 3.0 for high-speed data transfer. Its primary function is to provide secure, managed data storage for enterprise environments.

Setup

1. Unpack the Device: Carefully remove the IronKey Enterprise H300 from its packaging. Ensure all components, including the USB cable, are present.
2. Connect to Computer: Connect the IronKey H300 to an available USB 3.0 port on your computer using the provided USB cable. The device is backward compatible with USB 2.0 ports, but USB 3.0 is recommended for optimal performance.
3. Initial Recognition: Your operating system should detect the new hardware. Depending on your system configuration, drivers may install automatically.
4. Enterprise Management System (EMS) Integration: This device requires an IronKey EMS Cloud or On-Prem management system for activation and full functionality. Follow the instructions provided by your IT administrator or the IronKey EMS documentation to register and configure the device within your organization's security framework. This step is crucial for accessing the encrypted storage and managing security policies.
5. Device Initialization: Once connected and integrated with EMS, the device will undergo an initialization process. Do not disconnect the drive during this process.

Operating the Device

The IronKey Enterprise H300 is designed for secure and efficient data handling within a managed environment.

• Accessing Encrypted Storage: Access to the drive's encrypted partition is managed through the IronKey EMS. You will typically be prompted for authentication (e.g., password, biometric) as configured by your organization's security policies.
• Data Transfer: Once authenticated and unlocked, the drive will appear as a standard external storage device. You can drag and drop files, copy, paste, and manage data as you would with any other drive. The USB 3.0 interface ensures fast data transfer speeds.
• Security Features: The device incorporates advanced encryption to protect your data. All data stored on the drive is encrypted at rest. Policies regarding password complexity, inactivity lockout, and remote wipe capabilities are managed via the IronKey EMS.
• Safe Removal: Always safely eject the device from your computer before disconnecting it to prevent data corruption. Use the "Safely Remove Hardware" option in your operating system's taskbar or equivalent.

Maintenance

• Physical Care: Keep the device clean and free from dust. Use a soft, dry cloth for cleaning. Avoid exposing the device to extreme temperatures, direct sunlight, or moisture.
• Protect from Drops: While designed to be robust, avoid dropping the device, as this can damage internal components.
• Software Updates: Firmware updates for the device are typically managed and deployed through the IronKey EMS by your IT administrator. Ensure your device is kept up-to-date for optimal security and performance.
• Data Backup: While the IronKey H300 provides secure storage, it is always recommended to maintain backups of critical data on separate, secure storage solutions.

Troubleshooting

• Device Not Recognized:
  • Ensure the USB cable is securely connected to both the device and the computer.
  • Try connecting to a different USB port on your computer.
  • Restart your computer.
  • Verify that the device is properly integrated and activated within your IronKey EMS.
• Slow Data Transfer:
  • Ensure you are connected to a USB 3.0 port for optimal speed. USB 2.0 ports will result in slower transfers.
  • Check if other applications or processes are heavily utilizing system resources or disk I/O.
  • Ensure your computer's USB drivers are up to date.
• Cannot Access Data:
  • Confirm you are entering the correct authentication credentials as required by the IronKey EMS.
  • Contact your IT administrator if you suspect the device has been locked, wiped, or if there are issues with your EMS account.

Specifications

Warranty and Support

For warranty information, please refer to the documentation included with your purchase or visit the official DataLocker/IronKey website. Technical support and enterprise management system (EMS) related inquiries should be directed to your organization's IT department or the DataLocker support team, as specified in your enterprise agreement.

Manufacturer: Data Locker