Introduction
This manual provides essential information for setting up, operating, maintaining, and troubleshooting your HP PageWide Pro 477dw Color Multifunction Business Printer. This printer is designed for business environments, offering fast color printing, automatic two-sided printing and scanning, copying, faxing, and mobile printing capabilities. It utilizes HP PageWide technology for reliable performance and professional-quality color documents.
For detailed software installation and advanced features, please refer to the included CD-ROMs and the comprehensive User's Guide.
Setup
Included Components
- HP PageWide Pro 477dw Multifunction Printer
- HP 972A Setup Black PageWide Cartridge
- HP 972A Setup Cyan PageWide Cartridge
- HP 972A Setup Magenta PageWide Cartridge
- HP 972A Setup Yellow PageWide Cartridge
- Power Cord
- Phone Cord
- Installation Guide
- CD-ROMs (for software, Windows and Mac printer drivers, and User's Guide)
Initial Printer Setup
- Unpack the Printer: Carefully remove the printer from its packaging. Remove all protective tapes and packing materials.
- Connect Power: Connect the power cord to the printer and then to a grounded electrical outlet.
- Install Ink Cartridges: Open the ink cartridge access door and install the included HP 972A setup cartridges into their corresponding slots.
- Load Paper: Open the main paper tray (Tray 2) and load standard paper. Adjust the paper guides to fit the paper size.
- Initial Power On: Press the power button. Follow the on-screen instructions on the 4.3-inch color touchscreen to complete the initial setup, including language selection and network configuration.
Connectivity Options
The HP PageWide Pro 477dw offers multiple ways to connect to your network and devices:
- Wireless (Wi-Fi): Connect the printer to your wireless network for convenient printing from multiple devices.
- Ethernet: Use an Ethernet cable to connect the printer directly to your network for a stable, wired connection.
- USB: Connect the printer directly to a computer using a USB cable for a direct connection.
- Wi-Fi Direct: Print directly from mobile devices without needing to connect to a network.
- NFC Touch-to-Print: For compatible mobile devices, simply tap the device to the printer's NFC tag to initiate printing.
Image: Rear view of the HP PageWide Pro 477dw printer, highlighting the Ethernet and USB ports for various connectivity options.
Operating the Printer
Control Panel and Touchscreen
The printer features a 4.3-inch color touchscreen for easy navigation and task management. The main screen provides quick access to Copy, Scan, Print, Fax, and Apps functions.
Image: A close-up of the HP PageWide Pro 477dw's color touchscreen, showing icons for Copy, Scan, Print, Fax, and Apps, allowing for intuitive control.
Printing Functions
- Standard Printing: Print documents at speeds up to 55 pages per minute (ppm). The first page can be out in as low as 6.5 seconds.
- Duplex Printing: The printer supports automatic two-sided (duplex) printing to save paper.
- Mobile Printing: Print directly from your mobile devices via Wi-Fi Direct or NFC touch-to-print.
- USB Printing: Print Microsoft Word and PowerPoint files directly from a USB drive inserted into the printer's USB port.
- Paper Handling: The printer supports various media types including card stock, envelopes, glossy photo paper, labels, and plain paper. It has a maximum input sheet capacity of 500 sheets and an output capacity of 100 sheets.
Image: The HP PageWide Pro 477dw printer in operation, showing color documents being printed and collected in the output tray.
Scanning Functions
The automatic document feeder (ADF) allows for one-pass, two-sided scanning. You can scan documents to various destinations:
- Scan to Email: Send scanned documents directly to an email address.
- Scan to USB: Save scanned documents directly to a USB drive.
- Scan to Network Folder: Store scanned files on a designated network folder.
- Scan to SharePoint: Integrate with SharePoint for document management.
- Scan to Computer: Send scanned documents to a connected computer.
Image: A top-down view of the printer's scanning area, showing the automatic document feeder (ADF) and the flatbed scanner, ready for document input.
Copying Functions
The printer supports various copying tasks, including:
- Copy Document: Standard document copying.
- Copy ID Card: Optimized for copying identification cards.
Fax Functions
The fax feature allows you to send and manage faxes directly from the printer:
- Send Now: Send a fax immediately.
- Send Later: Schedule a fax to be sent at a later time.
- Reprint: Reprint previously sent faxes.
Product Overview Video
Video: An official overview of the HP PageWide Pro 477dw Multifunction Business Printer, demonstrating its key features and capabilities in an office setting.
Maintenance
Ink Cartridge Replacement
The HP PageWide Pro 477dw uses HP 972A PageWide cartridges. When an ink cartridge is low or empty, the printer's control panel will display a notification. To replace a cartridge:
- Open the front access door to the ink cartridges.
- Press the release tab on the empty cartridge and pull it out.
- Unpack the new HP 972A cartridge, ensuring it is an original HP chip cartridge.
- Insert the new cartridge into the corresponding slot until it clicks into place.
- Close the access door.
Important: This printer uses dynamic security and is intended to be used solely with cartridges using an original HP chip. Cartridges using a non-HP chip may not function or may cease to function.
General Cleaning
- Regularly wipe the exterior of the printer with a soft, lint-free cloth.
- Clean the scanner glass and ADF rollers periodically to ensure optimal scan quality. Refer to the User's Guide for detailed instructions on cleaning specific components.
Troubleshooting
Common Issues and Solutions
- Paper Jams: If a paper jam occurs, the control panel will display instructions on how to clear it. Carefully follow these instructions to remove any jammed paper from the trays or internal areas.
- Connectivity Problems:
- Wireless: Ensure the printer is within range of your Wi-Fi router and that the Wi-Fi signal is strong. Verify network settings on the printer's control panel.
- Wired (Ethernet/USB): Check that all cables are securely connected. Ensure network settings are correct for Ethernet connections.
- Print Quality Issues: If prints are smudged, faded, or have incorrect colors, check ink cartridge levels and ensure you are using appropriate paper for the print settings. Run a printhead cleaning or alignment utility from the printer's maintenance menu.
- Software Compatibility: Ensure your operating system (e.g., Windows 11) has the latest drivers and software installed for the printer. Visit the HP support website for updated software packages.
- Ink Waste Tank Full: If the printer indicates the ink waste tank is full, it will need to be replaced. This is a consumable part and can be ordered from HP Parts.
For more detailed troubleshooting steps, consult the comprehensive User's Guide provided with your printer or visit the official HP support website.
Specifications
| Feature | Detail |
|---|---|
| Product Dimensions (D x W x H) | 23.39" x 23.6" x 19.5" |
| Item Weight | 58.2 pounds |
| Maximum Media Size | 8.5 x 14 inch |
| Print Media Types | Card stock, Envelopes, Glossy photo paper, Labels, Paper (plain) |
| Scanner Type | Document |
| Max Input Sheet Capacity | 500 sheets |
| Output Sheet Capacity | 100 sheets |
| Max Copy Speed (Black & White) | 55 ppm |
| Max Print Speed (Color) | 25 ppm |
| Max Print Speed (Monochrome) | 40 ppm |
| Maximum Color Print Resolution | 1200 DPI |
| Maximum Black and White Print Resolution | 1200 DPI |
| Duplex Printing | Automatic |
| Connectivity Technology | USB, Ethernet, Wireless |
| Hardware Interface | USB, Ethernet (2 ports) |
| Control Method | Touch (4.3-inch color touchscreen) |
| Memory Storage Capacity | 768 MB |
| Wattage | 115 watts |
Warranty & Support
Warranty Information
The HP PageWide Pro 477dw Multifunction Printer comes with a Limited Warranty. For specific terms, conditions, and duration of your warranty, please refer to the warranty documentation included with your product or visit the official HP website.
Customer Support
For technical assistance, product registration, or to access additional resources, please visit the official HP support website or contact HP customer service. Ensure you have your printer's model number (477dw) and serial number available when seeking support.