1. Introduction
This manual provides essential information for the proper installation, operation, and maintenance of your Kimberly-Clark Ripple CONTROLOMATIC Metal Hand Towel Dispenser. Please read these instructions thoroughly before installation and use to ensure optimal performance and longevity of the product. Keep this manual for future reference.
2. Safety Information
- Ensure the dispenser is securely mounted to a stable wall surface to prevent accidental falls.
- Use appropriate fasteners for your wall type (e.g., drywall anchors, wood screws, masonry anchors).
- Keep hands clear of moving parts during towel dispensing.
- Do not overload the dispenser with excessive paper towels, as this may impede operation.
- This product is intended for dispensing paper hand towels only. Do not use it for other materials.
- Regularly inspect the dispenser for any signs of damage or wear. Discontinue use if damaged.
3. Package Contents
Verify that all components are present before beginning installation:
- Kimberly-Clark Ripple CONTROLOMATIC Metal Hand Towel Dispenser
- Mounting hardware (screws, anchors)
- Key for dispenser access
- Installation template (if included)
4. Setup and Installation
Follow these steps for proper installation and initial setup:
- Choose Location: Select a suitable wall location, ensuring adequate clearance for towel dispensing and refilling. Consider ADA compliance if applicable.
- Mark Mounting Points: Use the provided template (if available) or measure and mark the drilling points on the wall.
- Drill Holes: Drill pilot holes at the marked locations. Insert wall anchors if required for your wall type.
- Mount Dispenser: Align the dispenser with the drilled holes and secure it to the wall using the provided screws. Ensure it is level and firmly attached.
- Open Dispenser: Use the key to open the dispenser cover.
- Load Paper Towels: Place a new roll of compatible paper hand towels onto the internal spindle. Ensure the towel end is fed through the dispensing mechanism as per the internal diagram or instructions.
- Close Dispenser: Close the dispenser cover and lock it with the key.

This image shows the Kimberly-Clark Ripple CONTROLOMATIC Metal Hand Towel Dispenser. It is a wall-mounted unit, gray in color, designed to dispense paper towels. A roll of paper towels is visible, with a portion of the towel extending from the bottom opening, ready for use.
5. Operating Instructions
The Kimberly-Clark Ripple CONTROLOMATIC Dispenser is designed for simple and efficient operation:
- Dispensing: Gently pull the exposed end of the paper towel downwards. The dispenser will automatically present the next towel for use.
- Controlled Dispensing: The CONTROLOMATIC mechanism is designed to dispense a single towel at a time, reducing waste.
6. Maintenance
Regular maintenance ensures hygienic operation and extends the life of your dispenser:
- Cleaning: Wipe the exterior of the dispenser regularly with a soft, damp cloth and mild soap. Avoid abrasive cleaners or solvents.
- Refilling: When the towel supply is low, use the key to open the dispenser and replace the roll as described in the 'Setup and Installation' section.
- Inspection: Periodically check the internal mechanisms for any paper jams or debris. Clear any obstructions carefully.
7. Troubleshooting
If you encounter issues with your dispenser, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Towel not dispensing | Empty roll; Paper jam; Incorrect loading | Replace roll; Clear jam; Reload towel correctly |
| Dispenser cover not closing/locking | Obstruction; Misalignment | Check for debris; Ensure proper alignment before closing |
| Dispenser feels loose on wall | Loose mounting screws | Tighten mounting screws; Re-secure if necessary |
8. Specifications
- Brand: Kimberly-Clark
- Model: CONTROLOMATIC Dispenser Metal (6963)
- Manufacturer: Ripple
- ASIN: B01ASE0EDU
- Spare parts availability: Information unavailable on spare parts
- Date first available on Amazon.com.be: May 24, 2022
9. Warranty and Support
For warranty information or technical support, please refer to the product packaging or contact Kimberly-Clark customer service directly. Keep your purchase receipt as proof of purchase.





