Introduction
This user manual provides essential information for the safe and efficient operation, installation, maintenance, and troubleshooting of your TRUE TUC-24-HC 24-inch Single Section Undercounter Refrigerator. Please read this manual thoroughly before installing or operating the unit and retain it for future reference.
The TRUE TUC-24-HC is designed for commercial use, offering reliable refrigeration in a compact undercounter form factor. Its robust construction and efficient cooling system ensure optimal performance for various applications.
Safety Information
WARNING: To reduce the risk of fire, electric shock, or injury, observe the following basic precautions:
- Always unplug the refrigerator before cleaning or performing any maintenance.
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
- Ensure the unit is connected to a properly grounded electrical outlet with the correct voltage as specified on the product label.
- Do not operate the unit with a damaged power cord or plug. If damaged, contact qualified service personnel.
- Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstruction.
- Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
- This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
Setup and Installation
Proper installation is crucial for the performance and longevity of your refrigerator. Follow these steps carefully:
- Unpacking: Carefully remove all packaging materials. Inspect the unit for any shipping damage. Report any damage immediately to the carrier.
- Location:
Place the refrigerator on a strong, level surface capable of supporting its weight (Item Weight: 0.01 ounces - Note: This weight is from product specifications and may be a data entry error. Refer to actual shipping weight for handling.). The unit is designed for undercounter installation. Ensure adequate clearance for air circulation around the unit, especially at the rear and sides, to allow for proper heat dissipation.
Avoid direct sunlight or proximity to heat-generating appliances (e.g., ovens, stoves) as this will affect cooling efficiency.
- Leveling: Use a level to ensure the unit is perfectly level. Adjust the leveling feet located at the bottom of the unit as needed. Proper leveling ensures the door seals correctly and the unit operates quietly.
- Electrical Connection:
Connect the refrigerator to a dedicated, grounded electrical outlet. Refer to the product label for specific voltage and amperage requirements. Do not use extension cords or adapter plugs.
- Initial Startup: After positioning and connecting the unit, allow it to stand for at least 2-4 hours before plugging it in. This allows the refrigerant to settle. Once plugged in, allow the unit to run for several hours (e.g., 4-6 hours) to reach its operating temperature before loading with products.

This image displays the front of the TRUE TUC-24-HC undercounter refrigerator, highlighting its compact design and single solid door. The unit features a stainless steel finish and an integrated handle.
Operating Instructions
Your TRUE TUC-24-HC refrigerator is designed for simple and efficient operation.
- Temperature Control: The unit is equipped with an electronic temperature control. Refer to the control panel for setting and monitoring the internal temperature. The recommended operating temperature for refrigerated products is typically between 33°F and 38°F (0.5°C and 3.3°C).
- Loading: Do not overload the refrigerator. Allow sufficient space between items for proper air circulation. Overloading can restrict airflow and lead to inefficient cooling.
- Door Usage: Keep the door closed as much as possible to maintain stable internal temperatures and conserve energy. The unit features a left-hinged solid door.
- Automatic Defrost: This unit features an automatic defrost system, eliminating the need for manual defrosting. During the defrost cycle, the evaporator coil is warmed to melt any accumulated frost, and the water drains into an evaporation pan.
Maintenance
Regular maintenance ensures optimal performance and extends the lifespan of your refrigerator.
- Cleaning the Interior:
Clean the interior regularly with a mild soap and warm water solution. Rinse thoroughly and dry with a soft cloth. Avoid abrasive cleaners or harsh chemicals that could damage surfaces.
- Cleaning the Exterior:
Wipe down the exterior surfaces with a damp cloth and mild detergent. For the stainless steel finish, use a non-abrasive stainless steel cleaner to maintain its appearance.
- Condenser Coil Cleaning:
The condenser coil, located at the rear or bottom of the unit, should be cleaned periodically (e.g., every 3-6 months) to ensure efficient operation. Dust and debris on the coil can reduce cooling efficiency and increase energy consumption. Use a brush or vacuum cleaner to remove accumulated dirt. Always unplug the unit before cleaning the condenser coil.
- Door Gaskets:
Inspect door gaskets regularly for cracks or tears. Clean them with warm, soapy water to ensure a tight seal. A damaged or dirty gasket can lead to air leaks and increased energy consumption.
Troubleshooting
Before calling for service, please check the following common issues and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Unit does not operate |
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| Temperature is too warm |
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| Unit is noisy |
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If the problem persists after attempting these solutions, please contact a qualified service technician.
Specifications
| Brand Name | TRUE |
| Model Info | TUC-24-HC |
| Product Dimensions | 24.75 x 24 x 32.63 inches (Width x Depth x Height) |
| Item Weight | 0.01 ounces (Note: This weight is from product specifications and may be a data entry error. Actual shipping weight will be significantly higher.) |
| Capacity | 14 Cubic Feet |
| Installation Type | Undercounter |
| Number of Doors | 1 |
| Door Hinges | Left-hinged |
| Defrost System | Automatic |
| Special Feature | Compact |
| Finish Type | Matte |
| Form Factor | Side By Side (Note: This specification may refer to internal component layout or a general product line classification, as the unit is a single-door undercounter model.) |
| Certifications | CE, UL |
Warranty and Support
For warranty information and technical support, please refer to the official TRUE Manufacturing website or contact their customer service directly. Keep your purchase receipt and product serial number readily available when seeking support.
Online Resources: www.truemfg.com





