1. Introduction
This manual provides detailed instructions for the installation, operation, and maintenance of your EXCELVAN Hop E801 Thermal Receipt Printer. Please read this manual thoroughly before using the printer to ensure proper function and longevity of the device. Keep this manual for future reference.
2. Package Contents
Carefully unpack the box and ensure all items listed below are present and undamaged. If any items are missing or damaged, please contact your vendor.
- EXCELVAN Hop E801 Thermal Receipt Printer
- EU Power Adapter
- EU Power Plug
- USB Cable (110cm/3.61ft)
- Thermal Paper Roll (for testing)
- Paper Baffle
- CD with Drivers and Instructions
- User Manual
Figure 2.1: Included Package Contents
The image above displays the complete set of items you should find in your EXCELVAN Hop E801 printer package. This includes the main printer unit, power supply components, connectivity cables, a test paper roll, and documentation.
3. Product Overview
3.1. Printer Interfaces and Controls
Figure 3.1: Rear Interfaces
The rear panel of the printer features various connection ports:
- USB Port: For direct connection to a computer.
- Serial Port (COM): For serial data communication.
- Ethernet Port: For network connectivity (100M).
- Cash Drawer Port: To connect a cash drawer.
- Power Input: For connecting the power adapter.
- ON/OFF Switch: To power the printer on or off.
Figure 3.2: Front Panel Indicators and Key
The front panel includes indicator lights and a control key:
- Power Light: Indicates the printer is powered on.
- Error Light: Illuminates to indicate an error condition.
- Paper Light: Indicates paper status (e.g., paper out).
- Feed Key: Used for manual paper feeding.
3.2. Dimensions
Figure 3.3: Printer Dimensions
The printer has compact dimensions suitable for various POS environments:
- Width: 18 cm (7.09 inches)
- Depth: 14.5 cm (5.71 inches)
- Height: 12.5 cm (4.92 inches)
3.3. DIP Switch
Figure 3.4: DIP Switch Location
A DIP switch is located on the bottom of the printer. This switch is used to configure various print modes and settings. Refer to the detailed instructions on the included CD or the full manual for specific DIP switch configurations.
4. Setup
4.1. Paper Roll Installation
- Press the 'OPEN' button or lever on the printer cover to open the paper compartment.
- Insert the thermal paper roll into the compartment with the paper feeding from the bottom, ensuring the leading edge is straight.
- Pull a small amount of paper out past the cutter.
- Close the printer cover firmly until it clicks into place.
Figure 4.1: Paper Roll Installation
The image illustrates the correct method for loading a thermal paper roll into the printer. Ensure the roll is seated properly and the paper feeds smoothly.
4.2. Connecting Cables
- Connect the power adapter to the printer's power input port and then plug the power cable into a suitable electrical outlet.
- Connect the USB cable from the printer's USB port to your computer, OR connect an Ethernet cable from the printer's Ethernet port to your network router/switch. If using a serial connection, connect the serial cable to the COM port.
- If using a cash drawer, connect its cable to the printer's Cash Drawer port.
- Flip the ON/OFF switch to the 'ON' position. The Power light on the front panel should illuminate.
4.3. Driver Installation
The EXCELVAN Hop E801 printer supports various operating systems. Drivers are provided on the included CD.
- Supported Operating Systems: Android, iOS, Linux, Windows (2000, 2003, XP, 7, 8, 8.1).
- For Windows: Insert the driver CD into your computer and follow the on-screen instructions to install the printer driver. For Windows 10 users, you may need to disable driver signature enforcement during installation if you encounter issues, as some drivers may not be digitally signed.
- For Android/iOS/Linux: Refer to the specific instructions on the CD or the detailed manual for driver and SDK installation procedures.
5. Operation
5.1. Basic Printing
Once the printer is set up and drivers are installed, you can send print commands from your application software. Ensure the correct printer is selected in your software's print settings.
5.2. Feed Key Function
Pressing the 'Feed' key on the front panel will manually advance the paper by a small amount. This is useful for checking paper alignment or advancing paper after a print job.
6. Maintenance
6.1. Cleaning the Print Head
Regular cleaning of the thermal print head ensures optimal print quality and extends the printer's lifespan. Use a soft, lint-free cloth dampened with isopropyl alcohol to gently wipe the print head surface. Ensure the printer is turned off and cooled down before cleaning.
6.2. Paper Roll Replacement
When the paper roll is depleted, follow the steps outlined in Section 4.1 (Paper Roll Installation) to replace it with a new thermal paper roll of the correct specifications.
7. Troubleshooting
If you encounter issues with your EXCELVAN Hop E801 printer, refer to the following common problems and solutions:
- Printer not powering on: Check if the power cable is securely connected to both the printer and the power outlet. Ensure the ON/OFF switch is in the 'ON' position.
- No printing: Verify that the printer is connected to your computer/network correctly (USB, Ethernet, or Serial). Check if the paper roll is installed properly and not depleted. Ensure the printer driver is correctly installed and selected in your application.
- Error Light is on: This indicates a printer error. Common causes include paper out, paper jam, or print head overheating. Check the paper compartment and ensure the cover is closed. Turn the printer off, wait a few moments, and turn it back on.
- Poor print quality: The thermal print head may be dirty. Refer to Section 6.1 for cleaning instructions. Ensure you are using high-quality thermal paper.
- Cutter issues: If the automatic cutter jams, turn off the printer, carefully open the paper cover, and remove any jammed paper. Refer to the warning label near the cutter for specific instructions on clearing jams.
- Driver installation issues on Windows 10: Some users report issues with unsigned drivers. You may need to temporarily disable driver signature enforcement in Windows 10 advanced startup options to complete the installation.
- Graphics not printing: While the product description states support for bitmap printing, some users have reported issues with graphics. Ensure your software is sending compatible graphic formats and that the printer's DIP switch settings are configured correctly for graphic printing if applicable.
For persistent issues, consult the detailed troubleshooting guide on the included CD or contact customer support.
8. Specifications
The following table details the technical specifications of the EXCELVAN Hop E801 Thermal Receipt Printer:
| Feature | Specification |
|---|---|
| Printing Method | Thermal Line |
| Effective Print Width | 78 mm |
| Resolution | 576 dots / line or 512 dots / line (8 dots/mm, 203 dpi) |
| Print Speed | 300 mm / second |
| Interface | USB + Ethernet (100M) + COM + Cash Drawer |
| Paper Type | Thermal Line Paper |
| Paper Width | 79.5 ± 0.5 mm / 57.5 ± 0.5 mm |
| Paper Diameter | ≤ 80 mm |
| Commands | ESC / POS |
| Adapter Input | AC 110V / 220V, 50-60Hz |
| Adapter Output | DC 24V / 2.5A |
| Cash Drawer Output | DC 24V / 12A |
| Dimensions (L x W x H) | 18 cm x 14.5 cm x 12.5 cm (7.09 x 5.71 x 4.92 inches) |
| Software Drivers | Android / iOS / Linux / Win2000 / Win2003 / WinXP / Win7 / Win8 / Win8.1 |
| Color | Black |
| Line Spacing | 3.75 mm (adjustable by commands) |
| Print Head Life | 100 KM (Print density ≤ 12.5) |
| Cutter Life | 1,000,000 times |
| Product Weight | 1.88 kg |
9. Warranty and Support
For warranty information, please refer to the documentation included with your purchase or contact your vendor directly. For technical support, driver updates, or further assistance, please consult the resources provided on the included CD or visit the official EXCELVAN support website.
