1. Product Overview
The VTech CM18245 Extension Deskset is designed to expand your VTech CM18445 Small Business Office Phone System. This deskset functions as an additional station, providing extended communication capabilities within your business environment. It operates using DECT 6.0 digital technology, which ensures secure communication and optimal range without interfering with wireless networks.
Key features include a built-in digital answering system with up to 180 shared minutes for messages, announcements, and memos, individual caller ID/call waiting, and a 32-number speed dial for quick access to frequently called numbers.
Figure 1: Front view of the VTech CM18245 Extension Deskset. This image displays the handset, keypad, display screen, and various function buttons.
2. Setup and Installation
The CM18245 Extension Deskset is designed for straightforward installation. It requires the VTech CM18445 main console to function. Ensure your main console is properly set up and operational before proceeding.
2.1 Package Contents
- VTech CM18245 Extension Deskset
- Power Adapter
- Telephone Line Cord (if applicable, though this is an extension)
- User's Guide (this document)
- 1 AA battery (for backup, if applicable)
2.2 Connecting the Deskset
- Power Connection: Connect the power adapter to the deskset's power jack and then plug it into a standard electrical outlet.
- Battery Installation: Open the battery compartment (usually on the back or bottom) and insert the required 1 AA battery, observing polarity. This battery typically provides backup for settings or specific features.
- Registration with Main Console:
Once powered, the deskset needs to be registered with your VTech CM18445 main console. Refer to your CM18445 main console's manual for specific registration steps. Generally, this involves pressing a registration button on both the main console and the extension deskset within a short timeframe.
Upon successful registration, the deskset display will indicate its connection status and extension number.
Figure 2: Angled view of the VTech CM18245 Extension Deskset, highlighting the side profile and the handset cradle.
3. Basic Operation
This section outlines the fundamental functions and controls of your CM18245 Extension Deskset.
3.1 Keypad and Display
- Display Screen: The extra-large display shows call information, menu options, time, date, and message indicators.
- Numeric Keypad (0-9, *, #): Used for dialing numbers and entering text.
- Line Buttons (LINE 1-4): Indicate the status of each line (in use, on hold, available) and allow selection of a specific line.
3.2 Call Management
- Making a Call: Lift the handset or press SPEAKER, then dial the number.
- Answering a Call: Lift the handset or press SPEAKER when the phone rings.
- Ending a Call: Place the handset back in the cradle or press SPEAKER again if using speakerphone.
- Hold: Press HOLD to place an active call on hold. Press the corresponding line button or HOLD again to retrieve the call.
- Transfer: Press TRANSFER during a call to transfer it to another extension. Follow on-screen prompts.
- Conference: Press CONFERENCE to initiate a three-way conference call. Follow on-screen prompts.
- Mute: Press MUTE to silence your microphone during a call. Press again to unmute.
- Flash: Used for call waiting or transferring calls on some phone systems.
- Auto Redial: Press AUTO REDIAL to redial the last number called.
- DND (Do Not Disturb): Press DND to temporarily silence incoming calls. Press again to deactivate.
3.3 Answering System
- ANS SYS: Press to access the digital answering system menu.
- DELETE: Used to delete messages.
- Message Waiting Indicator: A light or icon on the display indicates new messages.
- Playback Controls: Use the navigation buttons (REPEAT, SKIP) to navigate messages.
3.4 Phonebook and Speed Dial
- Phonebook Directory: The deskset supports a 100 name and number phonebook directory. Access via MENU/SELECT.
- Speed Dial: Utilize the 32-number speed dial feature for quick access to frequently used contacts. Refer to the main console manual for programming speed dial entries.
Figure 3: Another angled view of the VTech CM18245 Extension Deskset, showing the display and button layout from a different perspective.
4. Maintenance
Proper care and maintenance will ensure the longevity and optimal performance of your VTech CM18245 Extension Deskset.
4.1 Cleaning
- Wipe the deskset and handset with a soft, slightly damp cloth.
- Do not use cleaning sprays, liquid cleaners, or abrasive cleaners as these can damage the surface or internal components.
- Keep the charging contacts on the handset and base clean and free of dust.
4.2 Battery Care
- If the deskset uses a rechargeable battery (for features like clock backup), ensure it is properly installed and replaced when necessary.
- Dispose of old batteries responsibly according to local regulations.
4.3 Storage
- Store the deskset in a cool, dry place away from direct sunlight and extreme temperatures.
- If storing for an extended period, remove any batteries to prevent leakage.
5. Troubleshooting
This section provides solutions to common issues you might encounter with your CM18245 Extension Deskset.
| Problem | Possible Cause | Solution |
|---|---|---|
| Deskset does not power on. | Power adapter not connected or faulty. | Ensure the power adapter is securely plugged into the deskset and a working electrical outlet. Test the outlet with another device. |
| Cannot make or receive calls. | Deskset not registered with the main console (CM18445). | Verify the deskset is properly registered with the CM18445 main console. Refer to the setup section or the CM18445 manual for registration steps. |
| Poor call quality or static. | Interference or deskset is out of range. | Move the deskset closer to the CM18445 main console. Avoid placing the deskset near other electronic devices that may cause interference. |
| Missed call indicator remains on after checking. | Missed calls may need to be cleared on all associated extensions or the main console. | Check and clear missed call notifications on other desksets or the main CM18445 console. This is a system-wide notification. |
| Calls are put on hold instead of disconnecting. | Incorrect button press or system configuration. | Ensure you are pressing the correct button to end a call (e.g., hanging up the handset or pressing the SPEAKER button again). Avoid pressing line buttons unless intentionally placing a call on hold. |
If the problem persists after trying these solutions, please refer to the comprehensive user manual for the VTech CM18445 Small Business Office Phone System or contact VTech customer support.
6. Product Specifications
| Model Number | CM18245 |
| Compatibility | Requires VTech CM18445 Small Business Office Phone System |
| Technology | DECT 6.0 Digital Technology |
| Answering System | Digital, up to 180 shared minutes |
| Phonebook Capacity | 100 names and numbers |
| Speed Dial | 32-number speed dial |
| Dimensions (L x W x H) | 9 x 5.7 x 8.8 inches |
| Weight | 2 pounds |
| Color | Silver |
| Material | Plastic |
| Batteries Required | 1 AA battery (for backup/specific features) |
| Power Source | Corded Electric |
7. Warranty and Support
7.1 Warranty Information
Specific warranty details for the VTech CM18245 Extension Deskset are typically provided with the product packaging or can be found on the official VTech website. Please retain your proof of purchase for warranty claims.
7.2 Customer Support
For technical assistance, troubleshooting beyond this guide, or inquiries regarding your product, please visit the official VTech support website or contact their customer service department. Contact information can usually be found in the main CM18445 system manual or on the VTech website.
You may also find additional resources and FAQs on the VTech Store on Amazon.
