Introduction
This user manual provides detailed instructions for the safe and efficient operation of your ZTE ZMax Z970 Android Smartphone. Please read this manual thoroughly before using your device to ensure proper functionality and to prevent damage. Keep this manual for future reference.
What's in the Box
Upon opening your ZTE ZMax Z970 package, verify that all the following items are included:
- ZTE ZMax Z970 Smartphone
- Battery
- Charger
- Quick Start Guide (may be separate)
If any items are missing or damaged, please contact your retailer or ZTE customer support immediately.
Product Overview
Familiarize yourself with the physical components and layout of your ZTE ZMax Z970 smartphone.

Figure 1: Front view of the ZTE ZMax Z970 smartphone, showing the display, front camera, and navigation buttons.

Figure 2: Back view of the ZTE ZMax Z970 smartphone, highlighting the rear camera and ZTE branding.

Figure 3: Side view of the ZTE ZMax Z970 smartphone, illustrating the placement of the volume and power buttons.
Key Components:
- Display: 5.7-inch touchscreen for interaction.
- Front Camera: Located at the top front for selfies and video calls.
- Rear Camera: Located on the back for high-quality photos and videos.
- Power Button: Typically on the side, used to turn the device on/off or wake/sleep the screen.
- Volume Buttons: Located on the side, used to adjust media and call volume.
- Charging Port: Usually at the bottom, for connecting the charger.
- Headphone Jack: 3.5 mm audio jack for connecting headphones.
Initial Setup
1. Inserting the SIM Card
- Locate the SIM card slot on your device. This may require removing the back cover and battery.
- Carefully insert your MetroPCS SIM card into the designated slot, ensuring the gold contacts face down and the notched corner aligns correctly.
- If applicable, reinsert the battery and replace the back cover.
2. Charging the Battery
- Connect the charger cable to the charging port on your phone.
- Plug the other end of the charger into a power outlet.
- Allow the phone to charge fully before first use. The battery indicator on the screen will show charging status.
3. Powering On/Off
- To Power On: Press and hold the Power button until the ZTE logo appears.
- To Power Off: Press and hold the Power button until the power options menu appears, then select "Power off".
4. Initial Configuration
Upon first power-on, the device will guide you through the initial setup process. This includes selecting your language, connecting to Wi-Fi, setting up your Google account, and configuring security options.
Basic Operation
Navigation
- Touch: Tap an icon to open an app or select an item.
- Swipe: Drag your finger across the screen to scroll through pages or lists.
- Pinch-to-Zoom: Use two fingers to zoom in or out on photos or web pages.
- Home Button: Returns you to the home screen.
- Back Button: Returns to the previous screen.
- Recent Apps Button: Displays recently used applications.
Making Calls
- Tap the Phone icon on the home screen.
- Enter the phone number using the dial pad or select a contact from your address book.
- Tap the Call button to initiate the call.
Sending Messages
- Tap the Messages icon.
- Tap the "New Message" or "+" icon.
- Enter the recipient's number or select from contacts.
- Type your message in the text field and tap Send.
Connecting to Wi-Fi
- Go to Settings > Wi-Fi.
- Toggle Wi-Fi to "On".
- Select your desired Wi-Fi network from the list.
- Enter the password if prompted and tap "Connect".
Camera Usage
- Tap the Camera icon to open the camera application.
- Frame your shot using the screen as a viewfinder.
- Tap the Shutter button to take a photo or the Record button to start/stop video recording.
- Use the front/rear camera toggle to switch between cameras.
Maintenance and Care
Proper maintenance ensures the longevity and optimal performance of your ZTE ZMax Z970.
- Cleaning: Use a soft, lint-free cloth to clean the screen and body. Avoid abrasive cleaners or solvents.
- Battery Care: Avoid extreme temperatures. Do not leave the battery fully discharged for extended periods. Use only the original or approved charger.
- Software Updates: Regularly check for and install system updates to ensure your device has the latest features and security patches. Go to Settings > About phone > System updates.
- Storage Management: Periodically clear unnecessary files and apps to free up storage space and improve performance.
- Protection: Consider using a screen protector and a protective case to guard against scratches and accidental drops.
Troubleshooting
This section addresses common issues you might encounter with your ZTE ZMax Z970.
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone does not turn on. | Battery is drained or faulty. | Charge the phone for at least 30 minutes. If it still doesn't turn on, try a different charger or contact support. |
| Cannot make or receive calls. | No network signal, incorrect SIM card insertion, or SIM card issue. | Check network signal strength. Reinsert the SIM card. Contact MetroPCS for SIM card activation or network issues. |
| Wi-Fi connection issues. | Incorrect password, router issue, or Wi-Fi setting off. | Ensure Wi-Fi is enabled. Re-enter the Wi-Fi password. Restart your Wi-Fi router. |
| Apps are crashing or phone is slow. | Too many apps running, low storage, or outdated software. | Close background apps. Clear cache and unnecessary files. Check for system updates. Restart the phone. |
| Battery drains quickly. | High screen brightness, many background apps, or old battery. | Reduce screen brightness. Close unused apps. Disable unnecessary features like GPS or Bluetooth when not in use. |
Technical Specifications
Key technical specifications for the ZTE ZMax Z970 smartphone:
| Model Name | ZMax (Z970) |
| Operating System | Google Android |
| Screen Size | 5.7 Inches |
| Resolution | 1280 x 720 pixels |
| Connectivity Technology | Wi-Fi, 4G LTE, GSM, CDMA |
| Audio Jack | 3.5 mm |
| Item Weight | 7.2 ounces |
| Color | Black |
| Batteries | 1 Lithium Ion battery required |
Warranty Information
ZTE products typically come with a limited manufacturer's warranty. The specific terms and duration of the warranty for your ZTE ZMax Z970 may vary based on your region and point of purchase. Please refer to the warranty card included in your product packaging or visit the official ZTE website for detailed warranty information and registration procedures. Keep your proof of purchase for warranty claims.
Customer Support
For further assistance, technical support, or service inquiries regarding your ZTE ZMax Z970, please contact ZTE customer support. You can typically find contact information, including phone numbers and online support portals, on the official ZTE website (www.zteusa.com) or through your local MetroPCS service provider.
When contacting support, please have your product model (Z970) and serial number ready to expedite the process.





