1. Introduction
This instruction manual provides essential information for the safe and efficient operation, installation, and maintenance of your Junkers CerapurSmart ZWBC 28 3C condensing gas boiler. Please read this manual thoroughly before attempting any installation, operation, or maintenance procedures. Keep this manual in a safe place for future reference.
2. Safety Information
Important: Installation, maintenance, and repair of this appliance must only be carried out by a qualified and certified professional. Incorrect installation or maintenance can lead to serious injury, property damage, or death.
- Ensure the appliance is installed in a well-ventilated area.
- Do not obstruct ventilation openings.
- Never attempt to repair the boiler yourself. Contact a qualified technician.
- In case of gas odor, immediately shut off the gas supply, open windows, and evacuate the premises. Do not use electrical switches or phones. Contact your gas supplier and a qualified technician from a safe location.
- Keep flammable materials away from the boiler.
3. Product Overview
The Junkers CerapurSmart ZWBC 28 3C is a high-efficiency condensing gas boiler designed to provide both central heating and domestic hot water (DHW). It features advanced technology for optimal performance and energy savings.
Key Features:
- Mixed Functionality: Provides both heating and domestic hot water.
- Heating Power: 22 kW, suitable for heating areas between 80-100 square meters.
- DHW Power: 28 kW, delivering a hot water flow rate of 13 liters per minute (XL profile), capable of supplying two bathrooms simultaneously.
- Micro-accumulation and Quick Tap System: Ensures immediate hot water delivery and stable water temperature, reducing water waste.
- Multifunction Display: Provides clear information for both users and technicians, including error codes.
- Solar System Compatibility: Designed to work with solar thermal collectors for enhanced energy efficiency (up to A+ for heating and A+++ for DHW when combined with Junkers controllers).
- High-Efficiency Pump: Contributes to an overall energy classification of A.

Figure 1: Front view of the Junkers CerapurSmart ZWBC 28 3C condensing gas boiler.
4. Setup and Installation
Warning: Installation must be performed by a qualified and certified heating engineer in accordance with all local and national regulations and standards. Improper installation can void the warranty and pose significant safety risks.
4.1 Pre-Installation Checks
- Verify that the gas supply type and pressure match the boiler's requirements.
- Ensure adequate ventilation in the installation area.
- Check the integrity of the flue system.
- Confirm that all necessary connections (gas, water, electricity, flue) are accessible and meet specifications.
4.2 Mounting the Boiler
Mount the boiler securely on a suitable wall using the provided mounting bracket and fixings. Ensure the wall can support the weight of the boiler when filled with water. Maintain adequate clearance around the boiler for servicing.
4.3 Connecting Services
- Gas Connection: Connect the gas supply line to the boiler's gas inlet, ensuring all connections are gas-tight and tested for leaks.
- Water Connections: Connect the heating flow and return pipes, as well as the cold water inlet and hot water outlet pipes. Install isolation valves as required.
- Condensate Drain: Connect the condensate drain to an appropriate waste system, ensuring a continuous fall.
- Electrical Connection: Connect the boiler to the electrical supply via a fused spur, following the wiring diagram in the full technical manual.
- Flue System: Install the flue system according to manufacturer instructions and local regulations.
5. Operating Instructions
Once installed and commissioned by a qualified professional, your Junkers CerapurSmart boiler is ready for operation.
5.1 Initial Start-up
- Ensure the gas and water supply valves are open.
- Switch on the electrical supply to the boiler.
- The boiler will perform an automatic self-check.
- Set the desired heating and hot water temperatures using the control panel.
5.2 Control Panel and Display
The multifunction display provides operational status, temperature settings, and diagnostic information. Refer to the detailed user guide for specific button functions and display symbols.

Figure 2: Energy efficiency label for the Junkers CerapurSmart boiler, showing A for heating and A for hot water (XL profile).
5.3 Setting Heating Temperature
Use the designated controls on the boiler or connected room thermostat to adjust the desired heating temperature. The display will show the current and set temperatures.
5.4 Setting Domestic Hot Water (DHW) Temperature
Adjust the DHW temperature using the dedicated control. The Quick Tap system will pre-heat water upon a brief tap opening, ensuring immediate hot water at a stable temperature.
6. Maintenance
Regular maintenance is crucial for the safe, efficient, and long-lasting operation of your Junkers CerapurSmart boiler. All maintenance work must be carried out by a qualified service technician.
6.1 Annual Service
It is highly recommended to have your boiler serviced annually by a qualified professional. An annual service typically includes:
- Checking and cleaning the heat exchanger.
- Inspecting and testing safety devices.
- Checking gas pressure and combustion.
- Inspecting the flue system for blockages or leaks.
- Checking water pressure and expansion vessel.
- General inspection of all components for wear and tear.
6.2 User Checks
- Water Pressure: Periodically check the system water pressure on the boiler's display. It should typically be between 1.0 and 1.5 bar when the system is cold. If it drops significantly, consult your service technician.
- Visual Inspection: Regularly check for any visible leaks, unusual noises, or changes in performance.
- Ventilation: Ensure that the area around the boiler remains clear and ventilation openings are not obstructed.
7. Troubleshooting
The multifunction display on your Junkers CerapurSmart boiler will show error codes if a fault occurs. These codes provide valuable information for diagnosing issues. For detailed error code explanations and solutions, refer to the full technical manual or contact a qualified service technician.
Common Issues and Basic Checks:
- No Heating/Hot Water:
- Check if the boiler is switched on and the electrical supply is active.
- Verify that the gas supply valve is open.
- Check the system water pressure.
- Ensure the room thermostat (if installed) is set to a temperature above the current room temperature.
- Look for any error codes on the display.
- Low Water Pressure:
- The display will show a low-pressure indicator or error code.
- Consult your service technician for repressurization instructions, as this often requires specific knowledge.
- Unusual Noises:
- Gurgling or banging noises may indicate air in the system or low water pressure.
- Contact a qualified technician for diagnosis.
Do not attempt to repair the boiler yourself. Always contact a qualified and certified service technician for any repairs or complex troubleshooting.
8. Technical Specifications
| Feature | Specification |
|---|---|
| Model | Junkers CerapurSmart ZWBC 28 3C |
| Type | Condensing Gas Boiler (Mixed: Heating & DHW) |
| Heating Output | 22 kW |
| DHW Output | 28 kW |
| DHW Flow Rate (EN625 – 30°C) | 13 liters/minute (XL profile) |
| Energy Efficiency Class (Heating) | A (up to A+ with Junkers controllers) |
| Energy Efficiency Class (DHW) | A (up to A+++ with Junkers controllers) |
| Manufacturer | Junkers |
| ASIN | B00UTL8LEW |

Figure 3: Detailed view of the A+ energy efficiency rating for heating and A for hot water (XL profile) when combined with system components.
9. Warranty and Support
For information regarding the product warranty, please refer to the warranty card provided with your boiler or visit the official Junkers website. In case of technical issues, service requests, or to locate an authorized service center, please contact Junkers customer support or your installer.
Always ensure that any service or repair work is carried out by a qualified and authorized Junkers technician to maintain warranty validity and ensure safe operation.





