Grandstream GXP2140 Enterprise IP Phone User Manual

1. Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your Grandstream GXP2140 Enterprise IP Phone. Please read this manual thoroughly before using the device to ensure proper functionality and to prevent damage.

2. Package Contents

Verify that all items are present in your package. If any items are missing or damaged, please contact your vendor.

• Grandstream GXP2140 IP Phone Unit
• Handset with Coiled Cord
• Phone Stand
• Ethernet Cable
• Power Adapter
• Quick Installation Guide (not included in this digital manual)

3. Physical Overview

Familiarize yourself with the components of your GXP2140 IP Phone.

Figure 3.1: Front View of the Grandstream GXP2140 IP Phone. This image displays the phone's front, highlighting the color LCD screen, programmable soft keys, navigation cluster, and the main dial pad. The handset is cradled on the left side.

Figure 3.2: Angled View of the Grandstream GXP2140 IP Phone. This perspective shows the phone from an elevated angle, providing a clearer view of the handset, the main unit, and the slight tilt of the display for ergonomic use.

Figure 3.3: Side View of the Grandstream GXP2140 IP Phone with Stand. This image illustrates the phone's profile, demonstrating how the included stand supports the unit at an optimal viewing and operating angle.

Key Components:

• LCD Screen: Color display for call information, menus, and status.
• Line Keys: Four programmable keys with LED indicators for line status.
• Soft Keys: Context-sensitive keys below the LCD screen for menu navigation and feature activation.
• Navigation Keys: Up, Down, Left, Right, and OK buttons for menu navigation.
• Dial Pad: Standard 12-button keypad for dialing numbers.
• Function Keys: Dedicated keys for features like Message, Hold, Transfer, Conference, Speakerphone, Send/Redial, Mute, and Volume.
• Handset: For private conversations.
• Speakerphone: Built-in speaker and microphone for hands-free communication.
• Ports: Located on the back for power, network, PC, and handset connection.

4. Setup

Follow these steps to set up your Grandstream GXP2140 IP Phone.

1. Attach the Phone Stand: Align the stand with the slots on the back of the phone unit and slide it into place until it clicks securely.
2. Connect the Handset: Plug one end of the coiled cord into the handset port on the phone unit and the other end into the handset.
3. Connect to Network: Plug one end of the Ethernet cable into the LAN port on the back of the phone and the other end into an active network port (e.g., a switch or router). If your network supports Power over Ethernet (PoE), the phone will power on automatically.
4. Connect Power (if not using PoE): If PoE is not available, connect the power adapter to the power port on the phone and then plug the adapter into a power outlet.
5. Initial Boot-up: The phone will power on and begin the boot-up sequence. The LCD screen will display the Grandstream logo and then show network status and line information.

5. Basic Operation

This section covers the fundamental functions of your GXP2140 IP Phone.

5.1 Making a Call

• Off-hook Dialing: Pick up the handset, press the Speakerphone button, or press an available Line key. Dial the number and press the Send/Redial button or wait a few seconds for automatic dialing.
• On-hook Dialing: Dial the number first, then pick up the handset, press the Speakerphone button, or press an available Line key.

5.2 Answering a Call

• When the phone rings, pick up the handset, or press the Speakerphone button, or press the flashing Line key.

5.3 Holding a Call

• During an active call, press the Hold button. The line key will flash.
• To resume the call, press the flashing Line key again.

5.4 Transferring a Call

• Blind Transfer: During an active call, press the Transfer button, dial the transfer destination number, and press the Transfer button again.
• Attended Transfer: During an active call, press an available Line key to get a new dial tone. Dial the transfer destination number. Once the second party answers, press the Transfer button and then the flashing Line key of the original call.

5.5 Using Speakerphone and Mute

• Press the Speakerphone button to toggle speakerphone mode on/off.
• Press the Mute button to mute or unmute your microphone during a call. The Mute LED will illuminate when active.

5.6 Adjusting Volume

• During a call, press the Volume +/- buttons to adjust the handset, headset, or speakerphone volume.
• When idle, press the Volume +/- buttons to adjust the ringer volume.

6. Advanced Features

The Grandstream GXP2140 offers several advanced features to enhance your communication experience.

• Multiple Lines: The GXP2140 supports up to 4 line appearances, allowing you to manage multiple calls simultaneously.
• HD Audio: Experience superior voice clarity with HD audio support.
• Conference Calls: Initiate a 5-way audio conference by pressing the Conference button during an active call.
• XML Applications: The phone supports custom XML applications for enhanced functionality and integration with business tools.
• Electronic Hook Switch (EHS) Support: For Plantronics headsets, enabling remote call control.

7. Maintenance

Proper care and maintenance will extend the life of your IP phone.

• Cleaning: Use a soft, dry cloth to clean the phone's surface. For stubborn marks, a slightly damp cloth with mild soap can be used, ensuring no liquid enters openings. Do not use harsh chemicals or abrasive cleaners.
• Environment: Keep the phone in a dry environment, away from direct sunlight, excessive heat, and moisture.
• Cable Management: Ensure all cables are securely connected and not under strain. Avoid bending cables sharply.

8. Troubleshooting

This section addresses common issues you might encounter with your GXP2140 IP Phone.

• No Power:
  • Check if the power adapter is securely connected to both the phone and the power outlet.
  • If using PoE, ensure the Ethernet cable is connected to a PoE-enabled port and the network switch is providing power.
  • Try a different power outlet or power adapter if available.
• No Dial Tone:
  • Verify the Ethernet cable is properly connected to the LAN port and the network.
  • Check the network status on the LCD screen. If it shows no network, contact your network administrator.
  • Ensure your SIP account is registered and active (indicated by a solid green line key LED).
• Cannot Make/Receive Calls:
  • Confirm the phone has a dial tone and is registered.
  • Check if the phone's IP address is valid and can reach the SIP server.
  • Verify that the phone number being dialed is correct.
• Display Issues:
  • If the screen is blank, refer to the "No Power" section.
  • If the display is frozen, try restarting the phone by unplugging and re-plugging the power.

9. Specifications

Key technical specifications for the Grandstream GXP2140 Enterprise IP Phone:

10. Safety Information

Please observe the following safety precautions to prevent injury or damage to the device:

• Do not expose the phone to water or moisture.
• Do not open the phone casing; refer all servicing to qualified personnel.
• Use only the provided power adapter.
• Avoid placing the phone near heat sources or in direct sunlight.
• Keep the phone away from strong electromagnetic fields.

11. Warranty and Support

For warranty information and technical support, please refer to the documentation provided with your purchase or visit the official Grandstream website. Contact your vendor or Grandstream support directly for assistance with product issues or service requests.