SINGCALL Wireless Waiter Calling System User Manual

1. Introduction

This manual provides comprehensive instructions for the installation, operation, and maintenance of your SINGCALL Wireless Waiter Calling System, Model SC-R10. This system is designed to enhance service efficiency in various environments such as restaurants, cafes, and hotels by providing a reliable and easy-to-use communication solution between customers or staff and service personnel.

The SC-R10 receiver displays call numbers from paired call buttons, allowing for quick response and improved customer satisfaction. Please read this manual thoroughly before using the product to ensure proper function and longevity.

Figure 1.1: SINGCALL SC-R10 Wireless Receiver

2. Safety Information

Please observe the following safety precautions to prevent damage to the product and ensure user safety:

• Do not expose the device to extreme temperatures, humidity, or direct sunlight.
• Avoid dropping or subjecting the device to strong impacts.
• Keep the device away from water and other liquids.
• Do not attempt to disassemble or repair the device yourself. Refer to qualified service personnel.
• Use only the specified power adapter for the receiver.
• WARNING: CHOKING HAZARD - Small parts not for children under 3 years or any individuals who have a tendency to place inedible objects in their mouths.

Figure 2.1: Multi-language Safety Warning

3. Product Overview

3.1. Components

The SINGCALL Wireless Waiter Calling System typically consists of the following main components:

• SC-R10 Receiver: The central unit that receives and displays call signals.
• Call Buttons (Sold Separately): Transmitters that send call signals to the receiver when pressed. These can be various types, such as table-mounted buttons or wrist pagers.
• Power Adapter: For powering the SC-R10 receiver.

Figure 3.1: System Components (Receiver, Call Buttons)

3.2. Key Features

• Registered numbers cannot be registered again, preventing duplicate entries for the same number.
• Capable of displaying 3 groups of double-digit numbers simultaneously.
• Multiple prompt modes: Dingdong, Alarming sound, and voice report.
• Supports up to 199 call buttons.
• English letter beginning display options: A, B, C, D, E, F, H, P, L, J.

4. Setup

4.1. Unpacking

1. Carefully remove all components from the packaging.
2. Verify that all listed components are present.
3. Retain the packaging for future storage or transport.

4.2. Powering On the Receiver

1. Locate the power input port on the back or side of the SC-R10 receiver.
2. Connect the provided power adapter to the receiver.
3. Plug the power adapter into a standard electrical outlet. The receiver display should illuminate.

Figure 4.1: Receiver Back View with Power Input

4.3. Pairing Call Buttons

To enable call buttons to communicate with the SC-R10 receiver, they must be paired. The specific pairing procedure may vary slightly depending on the call button model. Generally, the process involves:

1. Enter the receiver into pairing mode (refer to the call button's specific manual for details on how to initiate pairing on the receiver side, usually involving a 'SET' or 'CODE' button).
2. Press the call button you wish to pair.
3. The receiver will display a confirmation or the newly registered number.
4. Note: A registered number cannot be registered again, preventing duplicate assignments.

Figure 4.2: Receiver Side View with Control Buttons

5. Operating Instructions

5.1. Receiving Calls

When a paired call button is pressed, the SC-R10 receiver will:

• Display the corresponding call number on its LED screen.
• Activate the selected prompt mode (Dingdong, Alarming sound, or voice report) to alert staff.
• The receiver can display up to 3 groups of double-digit numbers simultaneously.

5.2. Clearing Calls

To clear a displayed call number from the receiver, typically there is a 'CLEAR' or 'DELETE' button on the receiver. Pressing this button will remove the active call from the display. Consult the specific button layout on your receiver for exact button functions.

5.3. Adjusting Settings

The SC-R10 receiver allows for adjustment of various settings, including prompt modes and display options. Use the control buttons on the side or back of the receiver to navigate through the menu options. Refer to the specific button functions for changing settings such as:

• Prompt Mode: Switch between Dingdong, Alarming sound, or voice report.
• Display Options: Configure how numbers are displayed, including the use of English letter prefixes (A, B, C, D, E, F, H, P, L, J).

Figure 5.1: Receiver in a Restaurant Environment

6. Maintenance

6.1. Cleaning

To maintain the appearance and functionality of your SC-R10 receiver:

• Wipe the exterior with a soft, dry cloth.
• For stubborn dirt, slightly dampen the cloth with water or a mild, non-abrasive cleaner.
• Do not use harsh chemicals, solvents, or abrasive cleaning agents.
• Ensure no liquid enters the device openings.

6.2. Storage

If the device will not be used for an extended period:

• Disconnect the power adapter.
• Store the receiver and call buttons in a cool, dry place, away from direct sunlight and extreme temperatures.
• It is recommended to store the device in its original packaging to protect it from dust and physical damage.

7. Troubleshooting

If you encounter issues with your SINGCALL Wireless Waiter Calling System, refer to the table below for common problems and their solutions.

8. Specifications

The following are the technical specifications for the SINGCALL SC-R10 Wireless Receiver: