1. Introduction
This manual provides essential instructions for the safe and efficient use of your Bixolon SRP-350IIICOSG Thermal Receipt Printer. Please read this manual thoroughly before operating the printer and retain it for future reference. This printer is designed for point-of-sale (POS) receipt printing applications.
2. Safety Information
- Power Supply: Use only the power supply provided with the printer. Using an incorrect power supply may damage the printer and void the warranty.
- Placement: Place the printer on a stable, level surface. Avoid locations with excessive dust, humidity, or direct sunlight.
- Ventilation: Ensure adequate ventilation around the printer to prevent overheating. Do not block ventilation openings.
- Liquid Contact: Keep the printer away from liquids. In case of accidental liquid spillage, immediately disconnect the power and contact qualified service personnel.
- Moving Parts: Keep hands and foreign objects away from the paper cutter and other moving parts during operation.
3. Package Contents
Verify that all items are present in the package:
- Bixolon SRP-350IIICOSG Thermal Receipt Printer
- Power Supply
- Power Cord
- Starter Paper Roll
- User Manual (this document)
4. Setup
4.1 Unpacking and Placement
Carefully remove the printer from its packaging. Place the printer on a flat, stable surface near your computer or POS system.
4.2 Connecting the Power Supply
- Connect the power cord to the power supply.
- Plug the power supply connector into the power port on the back of the printer.
- Plug the power cord into a grounded electrical outlet.
4.3 Connecting Data Cables
The SRP-350IIICOSG printer supports Serial and USB interfaces.
Figure 4.3.1: Rear view of the Bixolon SRP-350IIICOSG printer, illustrating the various connection ports including power, USB, serial, and Ethernet.
- USB Connection: Connect one end of a USB cable (Type B) to the USB port on the printer and the other end to an available USB port on your computer or POS system.
- Serial Connection: Connect one end of a serial cable (DB9) to the serial port on the printer and the other end to an available serial port on your computer or POS system.
4.4 Loading the Paper Roll
- Open the printer cover by pushing the cover open lever.
- Insert the new paper roll into the paper compartment with the paper feeding from the bottom.
- Pull a small amount of paper out past the cutter.
- Close the printer cover firmly until it clicks into place.
Figure 4.4.1: Front-side view of the Bixolon SRP-350IIICOSG printer, showing a paper roll correctly loaded and ready for printing.
4.5 Driver Installation
Before using the printer, you must install the appropriate drivers on your computer or POS system. Drivers are typically available on the Bixolon official website. Follow the instructions provided with the driver package for installation.
5. Operating the Printer
5.1 Powering On/Off
To power on the printer, press the power switch located on the side or back of the printer to the 'ON' position. To power off, press the switch to the 'OFF' position.
5.2 Status Indicators
The printer features LED indicators to show its current status:
- Power LED: Illuminates when the printer is powered on.
- Error LED: Flashes or illuminates to indicate an error condition (e.g., paper out, cover open, cutter error). Refer to the troubleshooting section for details.
- Paper LED: Illuminates when the paper roll is low or out.
5.3 Printing a Test Page
To print a self-test page:
- Ensure the printer is powered off and paper is loaded.
- Hold down the FEED button.
- While holding the FEED button, turn on the printer.
- Release the FEED button once the printer starts printing.
The printer will print a test page showing its current settings and status.
6. Maintenance
6.1 Cleaning the Print Head
Regular cleaning of the print head ensures optimal print quality and extends printer life. Clean the print head using an alcohol swab or a specialized print head cleaning pen.
- Turn off the printer and disconnect the power cord.
- Open the printer cover.
- Gently wipe the thermal elements of the print head with the cleaning tool.
- Allow the print head to dry completely before closing the cover and reconnecting power.
6.2 Replacing the Paper Roll
When the paper roll is depleted, the paper out LED will illuminate. Follow the steps in Section 4.4 to replace the paper roll.
6.3 Cleaning the Auto Cutter
If the auto cutter experiences frequent jams or malfunctions, it may require cleaning. Use a soft brush or compressed air to remove paper dust and debris from the cutter mechanism.
7. Troubleshooting
This section addresses common issues you might encounter with your printer.
| Problem | Possible Cause | Solution |
|---|---|---|
| Printer does not power on | Power cord not connected; Power outlet faulty; Power supply failure | Check power cord connections; Try a different outlet; Contact support if power supply is suspected faulty. |
| No printing | Paper out; Printer cover open; Data cable disconnected; Incorrect driver/settings | Load paper; Close cover; Check data cable connection; Verify driver installation and printer settings on your computer. |
| Poor print quality | Dirty print head; Low quality paper; Incorrect paper type | Clean the print head (Section 6.1); Use recommended thermal paper; Ensure paper is loaded correctly. |
| Paper jam | Improper paper loading; Paper debris in cutter; Foreign object | Open cover, remove jammed paper, reload correctly; Clean auto cutter (Section 6.3); Remove any foreign objects. |
| Error LED is on/flashing | General error condition | Refer to the specific error code (if displayed) or consult the detailed service manual. Perform a power cycle (turn off, wait 10 seconds, turn on). |
8. Specifications
Key technical specifications for the Bixolon SRP-350IIICOSG Thermal Receipt Printer:
| Feature | Specification |
|---|---|
| Printing Technology | Direct Thermal |
| Print Speed (Monochrome) | Up to 200 mm/sec (approx. 10 ppm) |
| Print Resolution | 203 dpi (203 x 203 dpi) |
| Interface | Serial, USB |
| Auto Cutter | Yes (1.8M cuts) |
| Maximum Media Size | Wide format roll |
| Dimensions (W x D x H) | 5.71 x 5.75 x 8.03 inches |
| Item Weight | 3.41 pounds |
| Power Supply | External Power Supply (included) |
9. Warranty and Support
For warranty information and technical support, please refer to the warranty card included with your product or visit the official Bixolon website. You can find drivers, FAQs, and contact information for customer service there.
Bixolon Official Website: www.bixolon.com