Introduction
The Microsoft N9Z-00002 All-in-One Media Keyboard is designed for seamless control of your media devices. It features an integrated multi-touch trackpad, customizable media hotkeys, and a durable, spill-resistant design. This manual provides instructions for setup, operation, maintenance, and troubleshooting.
Setup
1. Install Batteries
The keyboard requires two AAA batteries (included). Locate the battery compartment on the underside of the keyboard. Open the cover, insert the batteries according to the polarity indicators, and close the cover securely.

Image Description: A view of the underside of the Microsoft All-in-One Media Keyboard. The battery compartment cover is visible, indicating where to insert the two AAA batteries.
2. Connect USB Receiver
Locate the wireless USB receiver, typically stored within the battery compartment. Plug this receiver into an available USB port on your computer, Smart TV, or gaming console. The system should automatically detect and install the necessary drivers.

Image Description: The Microsoft All-in-One Media Keyboard shown from an angled top-down perspective. The compact design and integrated trackpad are visible. This image represents the keyboard ready for use after connecting its USB receiver.
3. Power On
Ensure the keyboard's power switch (if present) is in the 'On' position. The keyboard should now be connected and ready for use.
Operating Instructions
Keyboard Layout and Functions
The keyboard features a standard QWERTY layout. It includes a full set of alphanumeric keys, function keys (F1-F12), and dedicated media control keys.
- Media Hotkeys: Located above the function keys, these provide one-touch access to media playback controls (play/pause, skip, volume).
- Volume Controls: Dedicated volume up, down, and mute buttons are positioned on the left side of the keyboard for easy access.
- Function (Fn) Key: Some keys may require the 'Fn' key to be pressed simultaneously to access secondary functions, such as F1-F12.
Integrated Multi-Touch Trackpad
The large multi-touch trackpad on the right side of the keyboard allows for effortless navigation. It supports various gestures for enhanced control.
- Single Finger Tap: Functions as a left-click.
- Two Finger Tap: Functions as a right-click.
- Two Finger Scroll: Drag two fingers up or down to scroll through content.
- Left-Click Button: An additional left-click button is located on the top-left corner of the keyboard for convenient one-handed operation.

Image Description: A person is shown using the Microsoft All-in-One Media Keyboard while seated, with a television displaying a Windows interface in the background. This illustrates the keyboard's intended use for media consumption and TV control.
Compatibility
This keyboard is compatible with Windows 10 and basic keyboard functionality works with select USB HID compliant Smart TVs and gaming consoles.
Maintenance
Cleaning
The keyboard features a durable, spill-resistant design. In case of spills, gently wipe the surface with a damp cloth. Avoid submerging the keyboard in liquid. For general cleaning, use a soft, dry cloth to remove dust and debris from the keys and trackpad.
Battery Replacement
When the keyboard's performance degrades or it stops responding, it may be time to replace the AAA batteries. Follow the instructions in the "Install Batteries" section under Setup.
Troubleshooting
- Keyboard not responding:
- Ensure batteries are correctly installed and charged. Replace if necessary.
- Verify the USB receiver is securely plugged into a working USB port.
- Check if the keyboard's power switch is in the 'On' position.
- Try plugging the USB receiver into a different USB port.
- Laggy or unresponsive trackpad/keys:
- This can occur if there is an obstruction or significant distance between the keyboard and the USB receiver. Ensure a clear line of sight and reduce the distance.
- Interference from other wireless devices may affect performance. Try moving other wireless devices away from the receiver.
- Media hotkeys not working:
- Ensure your operating system and media player are up to date.
- Some media players may require specific settings or software to fully utilize media hotkeys.
Specifications
| Feature | Detail |
|---|---|
| Brand | Microsoft |
| Model Number | N9Z-00002 |
| Connectivity Technology | USB Wireless (2.4 GHz) |
| Keyboard Layout | QWERTY |
| Special Features | Integrated Multi-Touch Trackpad, Media Hotkeys, Spill-Resistant Design |
| Compatible Devices | Windows PCs, Select USB HID compliant Smart TVs and Gaming Consoles |
| Operating System | Windows 10 |
| Power Source | Battery Powered (2 AAA batteries) |
| Item Weight | 7.2 ounces (approx. 204 grams) |
| Product Dimensions (LxWxH) | 0.54"L x 2.23"W x 5.91"H (approx. 1.37 x 5.66 x 15.01 cm) |
| Color | Black |
| Material | Plastic |
Warranty Information
For detailed warranty information, please refer to the warranty card included with your product or visit the official Microsoft support website. Warranty terms and conditions may vary by region.
Support
For further assistance, technical support, or to download the latest drivers and software, please visit the official Microsoft support website:





