Product Overview
The Mitel 5330e IP Phone is an executive-class communication device designed for advanced business environments. It features dual integrated gigabit Ethernet ports for high-speed network connectivity. This full-feature enterprise telephone provides users with real-time access to various applications and services, including web browsing, contact lists, call history logs, and numerous customizable user settings, enhancing productivity and communication efficiency.
Figure 1: Mitel 5330e IP Phone
Setup Guide
1. Unpacking and Initial Inspection
Carefully remove the Mitel 5330e IP Phone and all accessories from the packaging. Verify that all components are present: the phone unit, handset, coiled handset cord, and Ethernet cable.
2. Connecting the Phone
- Connect the Handset: Connect one end of the coiled handset cord to the handset and the other end to the handset port located on the left side of the phone base.
- Connect to Network: Connect one end of the Ethernet cable to the LAN port on the back of the phone. Connect the other end to an active Ethernet port on your network switch or router. The Mitel 5330e supports Power over Ethernet (PoE), which means the phone can receive power directly through the Ethernet cable if your network infrastructure supports it, eliminating the need for a separate power adapter.
- Optional Power Connection: If your network does not support PoE, an optional Mitel-approved power adapter (sold separately) is required. Connect the power adapter to the power port on the back of the phone and plug it into a standard electrical outlet.
Figure 2: Rear connections for network and power
Operating Instructions
Key Features
- Large back-lit graphics display (160x320) with auto dimming for clear visibility.
- Twenty-four programmable, multi-functional, self-labeling keys, provided in 3 pages with 8 keys each, for speed dialing, line appearances, and feature access.
- Twelve fixed function keys: hold, settings, message, speaker, mute, transfer/conference, redial, cancel, volume/ringing/contrast up and down, previous page, and next page.
- Three context-sensitive soft keys for intuitive feature access.
- Hands-free speakerphone operation (full duplex) and voice mail access, with a large message waiting lamp.
Basic Call Functions
- Making a Call: Lift the handset or press the Speaker button. Dial the desired number. Press the Dial soft key or wait for the call to connect automatically.
- Answering a Call: Lift the handset or press the Speaker button when the phone rings.
- Ending a Call: Replace the handset or press the Speaker button again.
Using Programmable Keys
The Mitel 5330e features twenty-four programmable, multi-functional, self-labeling keys, accessible across three pages (8 keys per page). These keys can be configured for speed dialing, line appearances, or feature access. Use the Previous Page and Next Page fixed function keys to navigate between pages and access all programmed functions.
Accessing Voicemail
Press the Message button (typically an envelope icon) to access your voicemail. Follow the audio prompts to retrieve messages, set up your greeting, or manage voicemail settings.
Adjusting Volume
Use the Volume Up and Volume Down fixed function keys to adjust the handset, speaker, or ringer volume during a call or when the phone is idle.
Mute Function
Press the Mute button to mute your microphone during an active call. The other party will not hear you. Press it again to unmute.
Transfer/Conference
During an active call, press the Transfer/Conference button. Dial the number to transfer to or add to the conference. Follow the on-screen prompts to complete the transfer or establish the conference call.
Figure 3: Phone display and keypad for operation
Maintenance
Proper maintenance ensures the longevity and optimal performance of your Mitel 5330e IP Phone.
Cleaning
To clean the phone, use a soft, slightly damp cloth. Avoid using abrasive cleaners, solvents, or strong chemical solutions, as these can damage the phone's surface and electronic components. Ensure the phone is disconnected from power before cleaning.
Storage
If storing the phone for an extended period, keep it in a cool, dry place away from direct sunlight, extreme temperatures, and excessive humidity. Protect it from dust and physical impact.
Troubleshooting
Common Issues and Solutions
| Problem | Possible Cause | Solution |
|---|---|---|
| No Dial Tone | Loose cable connection; No power; Network issue. | Check all cable connections, especially the Ethernet cable. Ensure the phone is receiving power (either via PoE or power adapter). Contact your system administrator if the issue persists. |
| Display is Blank | No power; Phone not booting correctly. | Verify power connection. If using PoE, ensure the network port is active and providing power. If using a power adapter, check the outlet and adapter connection. Restart the phone by disconnecting and reconnecting power. |
| Cannot Make/Receive Calls | Network connectivity issue; Phone not registered with system. | Check network connectivity. Ensure the phone is registered with your communication system. Consult your system administrator for network or registration issues. |
| Keys Not Responding | Temporary software glitch; Physical damage. | Restart the phone by disconnecting and reconnecting the power/Ethernet cable. If individual keys remain unresponsive, contact support for further assistance. |
Specifications
| Feature | Detail |
|---|---|
| Product Dimensions | 9.25 x 7.48 x 7.09 inches |
| Item Weight | 2.72 pounds |
| ASIN | B00KXGCU8Q |
| Item Model Number | 50006476 |
| Date First Available | October 23, 2012 |
| Manufacturer | Mitel |
| Brand | Mitel |
| Color | Black |
| Telephone Type | Corded |
| Material | Acrylonitrile Butadiene Styrene (ABS) |
| Power Source | Corded Electric |
| Dialer Type | Single Keypad |
| Answering System Type | Digital |
| Compatible Devices | Computer Systems, VoIP Services |
Warranty and Support
This product typically comes with a manufacturer's warranty. Please refer to the documentation provided with your purchase for specific warranty terms and conditions. A 30-day return policy may apply for purchases through authorized retailers.
For technical assistance, troubleshooting beyond this manual, or further inquiries, please contact Mitel customer support or your authorized Mitel reseller. Visit the official Mitel website for the most current support contact information and resources.
