1. Introduction
The EPOS Game ONE is an open acoustic gaming headset designed for high-fidelity audio and clear communication across multiple platforms. This manual provides essential information for setting up, operating, and maintaining your headset to ensure optimal performance and longevity.
2. Package Contents
Verify that all items are present in your package:
- EPOS Game ONE Professional Gaming Headset (Black)
- PC Cable (2 x 3.5mm jacks for audio and microphone)
- Console Cable (1 x 3.5mm 4-pole jack for combined audio/microphone)
3. Product Overview
The EPOS Game ONE headset features an open acoustic design for natural sound reproduction and a comfortable fit. Key components include the adjustable headband, plush velvet ear pads, a noise-canceling microphone, and an integrated volume control.

Figure 3.1: Front view of the EPOS Game ONE Gaming Headset, showcasing the overall design with the microphone boom arm extended.

Figure 3.2: Exploded diagram illustrating the internal components of the headset, including the speaker system and microphone assembly.
3.1 Microphone
The headset features a flexible, noise-canceling microphone boom arm. Lifting the boom arm automatically mutes the microphone, while lowering it activates it.

Figure 3.3: Detail of the flexible microphone boom arm, designed for precise voice pickup and flip-to-mute functionality.
3.2 Volume Control
An integrated volume control dial is located on the right ear cup for convenient audio adjustments during use.

Figure 3.4: Close-up of the volume control dial located on the right ear cup, allowing for quick audio level adjustments.
4. Setup
4.1 Connecting to PC/Mac
- Identify the PC cable (typically two 3.5mm jacks, one for audio output and one for microphone input).
- Connect the green 3.5mm jack to your computer's audio output port (usually marked with a headphone icon).
- Connect the pink 3.5mm jack to your computer's microphone input port (usually marked with a microphone icon).
- Ensure your computer's audio settings are configured to use the connected headset for both playback and recording.
4.2 Connecting to Consoles/Mobile Devices
- Identify the console/mobile cable (typically a single 4-pole 3.5mm jack).
- Connect the 4-pole 3.5mm jack directly into the controller (e.g., PS4, Xbox) or mobile device's headphone jack.
- Adjust audio settings on your console or device as needed to ensure the headset is recognized.
5. Operating Instructions
5.1 Adjusting the Headset
- Adjust the headband to ensure a comfortable and secure fit on your head.
- Position the ear cups so they fully cover your ears.
5.2 Using the Microphone
- To activate the microphone, lower the boom arm until it is positioned near your mouth.
- To mute the microphone, raise the boom arm upwards until it clicks into its vertical position.
5.3 Adjusting Volume
- Rotate the volume control dial on the right ear cup clockwise to increase volume.
- Rotate the volume control dial counter-clockwise to decrease volume.
6. Maintenance
6.1 Cleaning the Headset
- Use a soft, dry cloth to wipe the surfaces of the headset.
- For ear pads, gently wipe with a slightly damp cloth if necessary, and allow to air dry completely before use.
- Avoid using harsh chemicals, solvents, or abrasive materials, as these can damage the headset.
6.2 Storage
- Store the headset in a clean, dry place away from extreme temperatures and direct sunlight.
- Avoid placing heavy objects on the headset to prevent damage.
7. Troubleshooting
If you encounter issues with your EPOS Game ONE headset, refer to the following table for common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| No audio from headset | Incorrect connection, low volume, incorrect audio settings. |
|
| Microphone not working | Microphone muted, incorrect connection, incorrect input settings. |
|
| Sound quality is poor or distorted | Loose connection, audio source issue, damaged cable. |
|
8. Technical Specifications
| Feature | Specification |
|---|---|
| Model Name | Game One |
| Connectivity Technology | Wired |
| Headphones Jack | 3.5 mm Jack |
| Ear Placement | Over Ear |
| Impedance | 50 Ohm |
| Frequency Range | 20 Hz - 20,000 Hz |
| Microphone | Noise-Canceling, Flip-to-Mute |
| Control Type | Media Control (Volume Dial on Earcup) |
| Compatible Devices | PC, Mac, Consoles (Xbox, PS4, Switch), Mobile Devices |
| Material | Plastic, Metal, Memory Foam |
| Item Weight | 1.38 pounds (approx. 626 grams) |
| Product Dimensions | 2.44 x 2.5 x 9.25 inches |
9. Warranty Information
The EPOS Game ONE Gaming Headset comes with a two-year warranty when purchased from an authorized EPOS dealer. Please retain your proof of purchase for warranty claims.
For further support or warranty inquiries, please visit the official EPOS support website or contact their customer service.







