1. Introduction
The Control4 HC-800 Controller is a central component designed for home or light commercial automation systems. It provides the processing power to integrate and manage various devices and functionalities within a Control4 environment. This manual provides essential information for understanding, setting up, and maintaining your HC-800 Controller.
Key features include a dual-core 1.8GHz processor, support for internet audio content via TuneIn, video/audio intercom capabilities, and MyHome functionality for control via mobile devices and PCs. Remote access is available with a 4Sight subscription.
2. Package Contents
Carefully unpack the Control4 HC-800 Controller and verify that all items are present. If any items are missing or damaged, contact your authorized Control4 dealer immediately.
Image 2.1: Contents of the Control4 HC-800 Controller package. The image displays the HC-800 unit, power cable, several IR emitters, a serial cable, and a warranty/regulatory card.
- Control4 HC-800 Controller Unit
- Power Cable
- IR Emitters (multiple)
- Serial Cable (DB9)
- Warranty/Regulatory Card
Image 2.2: The Control4 HC-800 Controller unit resting on its packaging box, showcasing its sleek black design.
3. Setup and Installation
Installation and programming of the Control4 HC-800 Controller require an authorized Control4 dealer. Attempting to set up or program the unit without proper authorization may void your warranty and result in improper system functionality. This section provides an overview of the physical connections.
3.1 Physical Placement
The HC-800 features a 1RU design, allowing for flexible installation in a rack, cabinet, or on a shelf. Ensure adequate ventilation around the unit to prevent overheating.
3.2 Connecting the Controller
Refer to the rear panel image below for port identification. All connections should be made before powering on the device.
Image 3.1: Rear panel of the Control4 HC-800 Controller, displaying various input and output ports including HDMI, Component, Digital Audio, Analog Audio, IR, Serial, Ethernet, and power input.
- Power Connection: Connect the provided power cable to the 110V DC input on the rear panel and then to a suitable power outlet.
- Network Connection:
- Ethernet: For a wired connection, connect an Ethernet cable from your network router or switch to the Ethernet port on the HC-800.
- Wi-Fi: The HC-800 supports Wi-Fi connectivity. Configuration will be performed by your authorized dealer during programming.
- Audio/Video Connections: Connect your audio and video sources and displays to the appropriate HDMI, Component, Digital Audio (Optical/Coaxial), or Analog Audio (RCA) ports.
- IR Emitters: Connect the IR emitters to the IR OUT ports and place the emitter heads over the IR receivers of the devices you wish to control.
- Serial Devices: Use the provided serial cable to connect to devices requiring RS-232 control via the DB9 ports.
- Other Connections: Utilize other available ports (e.g., USB) as required by your system design.
Once all physical connections are made, your authorized Control4 dealer will proceed with the system programming and configuration.
4. Operating Instructions
The Control4 HC-800 Controller operates as the central brain of your automation system. User interaction is primarily through Control4 interfaces, which are configured by your authorized dealer.
4.1 Control Interfaces
You can interact with your Control4 system using various interfaces:
- Control4 Touch Screens: Dedicated wall-mounted or portable touch screens.
- Control4 Remote Controls: Handheld remotes designed for system control.
- TV On-Screen Navigator: Control via your television display using a connected remote.
- MyHome App: Use the Control4 MyHome app on your iOS or Android mobile devices (smartphones, tablets) or PCs for in-home control.
- 4Sight Subscription: With an active 4Sight subscription, you can access and control your system remotely from virtually anywhere using the MyHome app.
4.2 Key Functionalities
- Internet Audio: Access over 70,000 streaming internet radio stations via the embedded TuneIn service.
- Video/Audio Intercom: Communicate throughout your home using Control4 touch screens and door stations.
- Device Control: Manage connected lighting, climate, entertainment, security, and other smart devices as programmed by your dealer.
5. Maintenance
The Control4 HC-800 Controller is designed for reliable operation with minimal user maintenance. For any advanced maintenance or software updates, contact your authorized Control4 dealer.
- Cleaning: Use a soft, dry cloth to clean the exterior of the unit. Avoid abrasive cleaners or solvents.
- Ventilation: Ensure that the ventilation openings are not blocked to allow for proper airflow and prevent overheating.
- Firmware Updates: System firmware updates are typically managed and performed by your authorized Control4 dealer to ensure optimal performance and access to new features.
6. Troubleshooting
If you experience issues with your Control4 HC-800 Controller or your automation system, consider the following basic troubleshooting steps. For persistent or complex issues, always contact your authorized Control4 dealer.
- No Power:
- Verify the power cable is securely connected to the HC-800 and the power outlet.
- Check if the power outlet is functional.
- System Unresponsive:
- Ensure your network connection (Ethernet or Wi-Fi) is active and stable.
- Perform a power cycle: Disconnect the power cable from the HC-800, wait 30 seconds, then reconnect it. Allow a few minutes for the system to restart.
- Specific Device Not Responding:
- Check the physical connections to the device (e.g., IR emitters, serial cables).
- Confirm the device itself is powered on and functioning independently.
- Intercom or Audio Issues:
- Verify network connectivity.
- Ensure audio/video cables are properly connected.
The HC-800 has a "FACTORY RESTORE" button on the rear panel. Do not press this button unless instructed by an authorized Control4 dealer, as it will erase all programming and require professional reconfiguration.
7. Specifications
| Feature | Detail |
|---|---|
| Model Number | HC-800 |
| Processor | Dual Core 1.8GHz |
| Connectivity | Ethernet, Wi-Fi, 802.15.4 (Zigbee) |
| Audio/Video Outputs | HDMI, Component, Digital Audio (Optical/Coaxial), Analog Audio (RCA) |
| Control Ports | IR Out, Serial (DB9) |
| Dimensions (L x W x H) | 10 x 6 x 3 inches (approximate) |
| Item Weight | 6.1 pounds (approximate) |
| Manufacturer | Control4® Corporation |
| Compatible Devices | Television (and other devices integrated by dealer) |
8. Warranty and Support
For warranty information, please refer to the Warranty/Regulatory Card included in your product packaging. Control4 products are typically sold and installed through authorized dealers who provide comprehensive support.
For technical support, service, or any questions regarding your Control4 HC-800 Controller, please contact your authorized Control4 dealer. They are equipped to provide expert assistance, system programming, and troubleshooting.
You can find more information and locate an authorized dealer by visiting the official Control4 website: www.control4.com
Image 8.1: Product label from the Control4 HC-800 Controller packaging, showing model number C4-HC800-BL, description, and UPC 0876389007707.