Aastra 6863i IP Phone

1. Introduction

Thank you for choosing the Aastra 6863i IP Phone. This manual provides essential information for setting up, operating, and maintaining your new phone. The 6863i is designed for clear communication with its true HD handset and speakerphone, offering remarkable wideband audio quality. It features dual 100 BaseT Ethernet ports, advanced XML capabilities, and a PoE Class 1 rating, making it an efficient and environmentally conscious choice for your communication needs.

Please read this manual thoroughly before using the phone to ensure proper operation and to take full advantage of its features.

2. Package Contents

Verify that all items are present in your package. If any items are missing or damaged, please contact your vendor.

• Aastra 6863i IP Phone unit
• Handset
• Handset Cord
• Ethernet Cable
• Desk Stand
• Note: An AC power adapter is not included with this model. The phone is designed to be powered via Power over Ethernet (PoE).

3. Setup

Follow these steps to set up your Aastra 6863i IP Phone:

1. Attach the Desk Stand: Align the tabs on the desk stand with the slots on the back of the phone unit and snap it into place. This allows the phone to sit at an optimal viewing angle.

2. Connect the Handset: Plug one end of the coiled handset cord into the handset and the other end into the handset port on the phone unit (usually marked with a handset icon).

3. Connect to Network and Power:

   • Using Power over Ethernet (PoE): Connect one end of the Ethernet cable to the LAN port on the phone (often labeled with a network icon) and the other end to a PoE-enabled network switch or router. The phone will power on automatically.
   • Using an Optional AC Adapter: If PoE is not available, connect an optional Efficiency Level "V" compliant AC power adapter (not included) to the power port on the phone and then to a power outlet. Then, connect the Ethernet cable from your network to the LAN port on the phone.

4. Initial Boot-up: The phone will begin its boot-up sequence. The display will show various messages as it connects to the network and registers with your IP PBX system. This process may take a few moments.

5. Configuration: The phone supports Manual or Dynamic Host Configuration Protocol (DHCP) IP address setup. Your network administrator will typically configure the phone's network settings and line registrations automatically. If manual configuration is required, refer to your system administrator's instructions.

Figure 3.1: The Aastra 6863i IP Phone. This image displays the Aastra 6863i IP Phone from a front-right angle, highlighting its black finish, the monochrome LCD screen showing a sample call, the numeric keypad, and dedicated function buttons.

4. Operating Instructions

This section covers the basic operation of your Aastra 6863i IP Phone.

4.1 Making and Receiving Calls

• To Make a Call:
  1. Pick up the handset, press the Speaker button, or press an available Line key (L1/L2).
  2. Dial the desired phone number using the numeric keypad.
  3. Press the Dial soft key (if available) or wait for the call to connect.
• To Answer a Call:
  1. When the phone rings, pick up the handset, press the Speaker button, or press the flashing Line key.
• To End a Call:
  1. Hang up the handset or press the Goodbye button.

4.2 Dedicated Keys

4.3 Programmable Keys

The Aastra 6863i features 3 programmable keys (L1, L2, and one additional). These keys can be configured by your system administrator for various functions such as speed dials, line appearances, or feature access codes. Consult your system administrator for details on their specific functions.

4.4 Navigation

Use the 4-way navigation cluster with the Select/OK key in the center to navigate through menus and lists on the display. The Options key can also be used to access settings.

5. Features Overview

• Audio Quality: True HD handset and speakerphone for remarkable wideband audio.
• Display: Monochrome LCD 2.75" 128x48 pixel graphical display.
• Network Connectivity: Dual 10/100 Mbps Ethernet ports with hardware-based Ethernet switch.
• Power Efficiency: Efficient PoE Class 1 power rating, a convenient alternative to traditional AC power adapters. Supports optional Efficiency Level "V" compliant power adapter.
• Indicators: LED for call and message waiting indication.
• Line Keys: Up to 2 lines on dedicated line keys with LED display control.
• Storage Capacity: Extensive storage for personal directories, caller logs, and redial lists.
• Advanced Capabilities: Advanced XML capabilities for configuration and custom applications.

6. Maintenance

Proper care and maintenance will ensure the longevity of your Aastra 6863i IP Phone.

• Cleaning: Use a soft, slightly damp cloth to clean the phone's surface. Do not use abrasive cleaners, waxes, or solvents. Ensure the phone is unplugged from power before cleaning.
• Environment: Operate the phone in a clean, dry environment, away from direct sunlight, excessive heat, or moisture.
• Environmental Design: The 6863i features built-in low power management and is packaged with 100% recycled and biodegradable material, reflecting its environmentally friendly design.

7. Troubleshooting

If you encounter issues with your Aastra 6863i IP Phone, refer to the following common problems and solutions:

For more complex issues, please consult your network administrator or the Mitel support website.

8. Specifications

9. Safety Information

Please read and follow these safety guidelines to prevent injury or damage to your phone:

• Do not expose the phone to water or moisture.
• Do not open the phone casing. Refer all servicing to qualified personnel.
• Use only approved accessories and power sources.
• Avoid placing the phone near heat sources or in direct sunlight.
• Ensure proper ventilation around the phone.
• Proposition 65 Warning: This product may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

10. Support

For technical support, warranty information, or further assistance, please contact your product vendor or visit the Mitel support website. Please have your model number (80C00005AAA-A) and serial number ready when contacting support.

For general information about Mitel products, you can visit: www.mitel.com