Yeastar NeoGate TG800 8-Channel VoIP GSM Gateway User Manual

1. Introduction

This manual provides detailed instructions for the installation, configuration, and operation of the Yeastar NeoGate TG800 8-Channel VoIP GSM Gateway. The TG800 is designed to bridge GSM networks with IP-based systems, enabling cost-effective communication solutions for homes and small offices.

Figure 1: Front view of the Yeastar NeoGate TG800, showing the eight GSM antennas, Ethernet ports, and status indicator lights.

2. Setup

2.1 Package Contents

Verify that all items are present in the package:

• Yeastar NeoGate TG800 Unit
• Power Adapter
• Ethernet Cable
• GSM Antennas (8 units)
• Quick Installation Guide

2.2 Physical Installation

1. Attach Antennas: Screw the eight GSM antennas onto the corresponding connectors on the rear panel of the TG800.
2. Insert SIM Cards: Locate the SIM card slots on the front panel. Insert up to eight standard SIM cards into the slots, ensuring correct orientation.
3. Connect Network Cable: Connect one end of the Ethernet cable to the LAN port on the TG800 and the other end to your network router or switch.
4. Connect Power: Connect the power adapter to the TG800's power input and then plug it into an electrical outlet. The device will power on automatically.

2.3 Initial Network Configuration

By default, the TG800 obtains an IP address via DHCP. To access the web interface:

1. Identify the IP address assigned to the TG800 using your router's DHCP client list or a network scanning tool.
2. Open a web browser and enter the IP address of the TG800.
3. Log in using the default username and password (refer to the Quick Installation Guide for default credentials).
4. Configure network settings (Static IP, DHCP Client, VLAN) as required for your network environment.

3. Operating Instructions

3.1 Web Interface Overview

The web interface provides comprehensive control over the TG800's functions, including:

• Status: Monitor system status, GSM module status, and network connectivity.
• Trunks: Configure SIP and IAX2 trunks for connecting to IP PBXs or VoIP service providers.
• Call Routing: Set up inbound and outbound call routes between GSM and VoIP.
• GSM Settings: Manage SIM card settings, SMS, and USSD operations.
• System Settings: Configure time, date, firmware updates, and user accounts.

3.2 Basic Call Functionality

Once configured, the TG800 facilitates calls between the GSM network and your VoIP system.

• Outbound Calls: Calls from your IP PBX or VoIP phones are routed through the TG800 to the GSM network based on configured outbound routes.
• Inbound Calls: Calls received on the GSM SIM cards are routed through the TG800 to your IP PBX or specific VoIP extensions based on configured inbound routes.

4. Maintenance

4.1 Firmware Updates

Regularly check the Yeastar website for firmware updates. Updating the firmware ensures optimal performance, security, and access to new features.

1. Download the latest firmware file from the official Yeastar support portal.
2. Access the TG800 web interface.
3. Navigate to the System Settings > Firmware Upgrade section.
4. Upload the downloaded firmware file and follow the on-screen instructions. Do not power off the device during the upgrade process.

4.2 Cleaning and Care

Keep the device clean and free from dust.

• Use a soft, dry cloth to wipe the exterior.
• Avoid using liquid cleaners or abrasive materials.
• Ensure proper ventilation around the device to prevent overheating.

5. Troubleshooting

5.1 Common Issues and Solutions

• No Power:

  Ensure the power adapter is securely connected to both the device and a working electrical outlet.

• No Network Connectivity:

  Check the Ethernet cable connection. Verify network settings in the web interface. Confirm your router is assigning an IP address or that static IP settings are correct.

• GSM Modules Not Registering:

  Ensure SIM cards are correctly inserted and active. Check antenna connections. Verify GSM signal strength in the web interface. Contact your mobile operator if issues persist.
• Calls Not Connecting:

  Review SIP trunk configurations and call routing rules in the web interface. Check firewall settings on your network to ensure SIP/IAX2 ports are open.

5.2 LED Indicators

The front panel LEDs provide status information:

• Power LED: Solid green indicates power on.
• System LED: Indicates system status (e.g., blinking for normal operation, solid for boot-up).
• LAN LED: Indicates Ethernet link status and activity.
• GSM Channel LEDs: Indicate the status of each GSM module (e.g., solid for registered, blinking for activity, off for unregistered).

6. Specifications

7. Warranty and Support

7.1 Product Warranty

The Yeastar NeoGate TG800 is covered by a manufacturer's warranty. Please refer to the warranty card included with your product or visit the official Yeastar website for detailed warranty terms and conditions. Keep your proof of purchase for warranty claims.

7.2 Technical Support

For technical assistance, troubleshooting, or further inquiries, please contact Yeastar technical support through their official website. Online resources, including FAQs, knowledge bases, and forums, may also be available.

Yeastar Official Website: www.yeastar.com